Sustainable E-Governance: The Relationship among Trust, Digital Divide, and E-Government

This study empirically examines the correlation between the quality of e-government and trust in government. It used survey data collected in 2013 from the metropolitan areas of Seoul. An index was developed to measure the quality of e-government services, and the Gov 3.0 values were reflected in the analysis, including openness, sharing, communication, and collaboration. The results show a partial correlation between the quality of e-government service and trust in government. In addition, the level of trust varied according to the different type of the digital divide groups. It suggests that as ICT (Information Communication Technology) has become more sophisticated, a willingness to share information among organizations and stakeholders may become a major factor to thoseactively seeking information and resources to make value-added products. It also suggests that more integrated data management including network securityand an open attitude toward information sharing will be more important beyond the level of technical issues.

• Publication year

  2014

• Venue

  Sustainability

• Publication date

  2014-09-05

• Fields of study

  Business, Computer Science, Political Science

• Identifiers
  DOI 10.3390/SU6096049
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Government websites and social media's influence on government-public relationships

  2013cited by this paper
• Using IT to engender trust in government-to-business relationships: The Authorized Economic Operator (AEO) as an example

  2012cited by this paper
• Green management of logistics enterprises and its sustainable performance in Korea

  2012cited by this paper
• The impact of ICT development on the global digital divide

  2012cited by this paper
• Is Public Trust in Government Associated With Trust in E-Government?

  2011cited by this paper
• Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship

  2011cited by this paper
• A Study on Elderly People's Behavior for Information Use: Focusing on the Elderly People's Perception for Information Technologies

  2010cited by this paper
• Differences in digitalization levels: a multivariate analysis studying the global digital divide

  2010cited by this paper
• The impact of the digital divide on e-government use

  2009cited by this paper
• Optimizing Risk Management for the Sustainable Performance of the Regional Innovation System in Korea through Metamediation

  2009cited by this paper
• Trust and Electronic Government Success: An Empirical Study

  2008cited by this paper
• Citizen–Government Interaction and the Internet: Expectations and Accomplishments in Contact, Quality, and Trust

  2008cited by this paper
• The digital vicious cycle: Links between social disadvantage and digital exclusion in rural areas

  2007cited by this paper
• Building an e-Government e-Trust Infrastructure

  2006cited by this paper
• Mobile phones, the Internet and the institutional environment

  2006cited by this paper
• Gaps and Bits: Conceptualizing Measurements for Digital Divide/s

  2006cited by this paper
• Digital divide research, achievements and shortcomings

  2006cited by this paper
• Advancing E‐Government at the Grassroots: Tortoise or Hare?

  2005cited by this paper
• Internet diffusion in sub-Saharan Africa: A cross-country analysis

  2005cited by this paper
• Explaining the Global Digital Divide: Economic, Political and Sociological Drivers of Cross-National Internet Use

  2005cited by this paper
• Linking Citizen Satisfaction with E-Government and Trust in Government

  2004cited by this paper
• Building citizen trust through e-government

  2004cited by this paper
• Digital Divide: Determinants and Policies with Special Reference to Asia

  2003cited by this paper
• DIGITAL DIVIDE EVIDENCE IN FOUR RURAL TOWNS

  2003cited by this paper
• Can IT help government to restore public trust? Declining public trust and potential prospects of IT in the public sector

  2003cited by this paper
• Electronic Government at the Local Level

  2003cited by this paper
• The Effects of E-Government on Trust and Confidence in Government

  2003influential reference
• Digital Divide: Civic Engagement, Information Poverty, and the Internet Worldwide

  2002cited by this paper
• Social Implications of the Internet

  2001cited by this paper
• E-commerce: the role of familiarity and trust

  2000cited by this paper
• Mainframe and PC Computing in American Cities: Myths and Realities

  1996cited by this paper
• Universal Access to e‐mail: Feasibility and Societal Implications

  1995cited by this paper
• The Adoption of Innovation by Smaller Local Governments: The Case of Computer Technology

  1995cited by this paper
• An Integrative Model Of Organizational Trust

  1995cited by this paper
• Scale Development: Theory and Applications.

  1992cited by this paper
• A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY

  1988cited by this paper
• SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

  1988cited by this paper
• Trust as a Social Reality

  1985cited by this paper
• An index of factorial simplicity

  1974cited by this paper

• A Systematic Literature Review of Empirical Research on the Impact of E-Government Use on Citizens’ Trust in Government

  2026cites this paper
• E-Governance system: A bibliometric exploration for current trend, gaps, and future directions

  2026cites this paper
• Digital Rural Development and the Alleviation of the Urban-Rural Digital Divide: An Analysis Based on the Theory of Co-Production

  2025cites this paper
• Digital Governance for Sustainable Development: A Holistic Review, Framework, and Roadmap

  2025cites this paper
• Trust in E-government as a Tool to Shape Political Trust Between Urban and Rural Residents: An Empirical Study Based on Trust Theories

  2025cites this paper
• Digital literacy’s impact on digital village participation in rural left-behind women through serial mediation of political trust and self-efficacy

  2025cites this paper
• A Corpus-based Analysis of China’s Political Discourse

  2025cites this paper
• Different approaches to Spanish e-government: From use to impact

  2025cites this paper
• Open Active Transparency in Spain: Regional Conglomerates and the Role of Accounting Information

  2025cites this paper
• Evaluating local SEO quality of municipal geoportals: a multi-method approach integrating automated, link, and AI-based analysis

  2025cites this paper
• How do e-governance and e-business drive sustainable development goals?

  2024cites this paper
• Indonesian mental revolution movement as a key-drive for accelerating the quality of public services: from idea to implementation

  2024cites this paper
• E-governance success factors in Bangladesh: A cross-sectional quantitative study on union digital centers

  2024cites this paper
• Digitally Driven Urban Governance: Framework and Evaluation in China

  2024cites this paper
• Can e-government online services offer enhanced governance support? A national-level analysis based on fsQCA and NCA

  2024cites this paper
• Connecting Pixels to Trust: A Systematic Review of the Relationship Between Government Social Media Usage and Citizens' Trust in Government

  2024cites this paper
• Open Government in Spain: An Introspective Analysis

  2024cites this paper
• How to Enhance Data Sharing in Digital Government Construction: A Tripartite Stochastic Evolutionary Game Approach

  2023cites this paper
• Digital divide and sustainable development of Ukrainian regions

  2022cites this paper
• The Governments’ Use of Social Networking Sites (SNS) to Promote Citizens’ Trust During the COVID-19: Perceived Religious Values as a Moderator

  2022cites this paper
• Key Success Factors for the e-Governance Initiatives Through Common Service Centres in India: An Empirical Study with Special Reference to Akshaya e-Kendras in Kerala

  2022cites this paper
• The persuasive role of the past: Policy feedback and citizens' acceptance of information communication technologies during the COVID‐19 pandemic in China

  2022cites this paper
• Linking active labour market policies to digitalisation–a review between remote and automated possibilities

  2022cites this paper
• Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic

  2022cites this paper
• Corruption as a Moderator in the Relationship between E-Government and Inward Foreign Direct Investment

  2022cites this paper
• Effects of Application of Information on the Expectations of Benefits from GaaP: Moderating Effects from Perceptions of IIT

  2022cites this paper
• Analyzing the Critical Factors Influencing Post-Use Trust and Its Impact on Citizens’ Continuous-Use Intention of E-Government: Evidence from Chinese Municipalities

  2021cites this paper
• The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model

  2021cites this paper
• Optimalisasi Faktor e-Government Berkelanjutan di Kementerian Sekretariat Negara: Kajian Literatur

  2021cites this paper
• Interaction Among Stakeholders Involved in Carbon Labeling Scheme

  2021cites this paper
• Carbon Labeling and Its Related Issues

  2021cites this paper
• Antecedents of Public Trust in Government During the COVID-19 Pandemic in Indonesia: Mediation of Perceived Religious Values

  2021cites this paper
• A model for implementing sustainable e-government with a structural interpretative modeling approach

  2020cites this paper
• ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea

  2020cites this paper
• On the Role of E-Technology Innovations in Agile and Interactive Policymaking

  2020cites this paper
• Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

  2020cites this paper
• The service quality and satisfaction of smart policing in the UAE

  2020cites this paper
• The Role of Perceived Risk and Security Level in Building Trust in E-government Solutions

  2019cites this paper
• Does Digital Transformation of Government Lead to Enhanced Citizens’ Trust and Confidence in Government?

  2019cites this paper
• Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine

  2019cites this paper
• From Digital Government to Digital Governance: Are We There Yet?

  2019cites this paper
• Role of Inter-Organizational Information Integration in successful E-Governance

  2019cites this paper
• Trust-Based Quality Culture Conceptual Model for Higher Education Institutions

  2018cites this paper
• Analysis of the Risk Management Process on the Development of the Public Sector Information Technology Master Plan

  2018cites this paper
• Literature Review

  2018cites this paper
• Privacy, confidentiality, trust and security in e-health informatics systems

  2018cites this paper
• A Study on the Factors Affecting Decrease in the Government Corruption and Mediating Effects of the Development of ICT and E-Government—A Cross-Country Analysis

  2018cites this paper
• Examining Development of E-Government in Russia and China: A Comparative Approach

  2018influential citation
• Development of an urban FEW nexus online analyzer to support urban circular economy strategy planning

  2018cites this paper
• Guidelines For Governance Of Data Sharing In Agri-Food Networks

  2017cites this paper
• Evaluating E-Government Implementation in Public Service Delivery

  2017cites this paper
• PARTICIPATORY FORMS OF DIGITAL GOVERNANCE AND PEOPLE-POWERED SERVICES

  2017cites this paper
• Sustainable policies and strategies in Asia: Challenges for green growth

  2016cites this paper
• For the sustainable performance of the carbon reduction labeling policies under an evolutionary game simulation

  2016cites this paper
• ICT-enabled boundary spanning arrangements in collaborative sustainability governance

  2016cites this paper
• The Making of a Sustainable Wireless City? Mapping Public Wi-Fi Access in Shanghai

  2016cites this paper
• Informational governance - A systematic literature review of governance for sustainability in the Information Age

  2016cites this paper
• A Boost-Up Mechanism For High Performance E-Governance in Bangladesh

  2016cites this paper
• Does environmental information transparency lead to more collaborative governance in China? : an analysis of the IPE information database’s function in boundary spanning

  2016cites this paper
• The Performance of Chinese Commercial Bank: Evidence from EVA approach

  2015cites this paper
• Predictors of E-Participation Levels: The Case of Jordan

  2015cites this paper
• Introduction to the special issue on “Sustainable E-Governance in Northeast Asia: Challenges for Sustainable Innovation”

  2015cites this paper
• Introduction to the Special Issue on “the Sustainable Asia Conference 2014”

  2015cites this paper
• From Indicators to Policies: Open Sustainability Assessment in the Water and Sanitation Sector

  2015cites this paper
• Sustainable Development of e-Business Application System: Lessons from the Cases of Vietnam and Mongolia e-Procurement ODA Projects

  2015cites this paper
• Digital Governance as a Scientific Concept

  year unknowncites this paper