Using the FAHP, ISM, and MICMAC Approaches to Study the Sustainability Influencing Factors of the Last Mile Delivery of Rural E-Commerce Logistics

The development of rural e-commerce has rapidly driven the development of rural logistics in China. Improving the service quality of the last mile delivery is an important measure to promote the sustainable development of rural e-commerce logistics. However, such work is challenging because the current rural last mile delivery is inefficient and unsustainable and is influenced by a set of interacting factors. It is necessary to explore the relationships among the sustainability influencing factors of rural last mile delivery. A total of 15 sustainability influencing factors are selected. The improved fuzzy analytic hierarchy process (FAHP) is used to assign the weights of the factors and then the interpretative structural model (ISM) is used to determine the hierarchical structure of each factor. The driving force-dependency quadrant graph is constructed by cross-impact matrix multiplication (MICMAC). The research results show that four factors, including “convenience of returning goods”, “integrity of goods”, “advance reservation of goods pickup”, and “delivery costs”, are the most basic factors affecting the sustainability of rural last mile delivery and are the deepest and most indispensable factors. This research provides valuable information for decision makers to develop proactive strategies and reinforcement policies to improve the service quality of rural last mile delivery, which could promote the sustainable development of rural logistics.

• Publication year

  2019

• Venue

  Sustainability

• Publication date

  2019-07-19

• Fields of study

  Business, Economics, Environmental Science

• Identifiers
  DOI 10.3390/SU11143937
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• An improved ISM method based on GRA for hierarchical analyzing the influencing factors of food safety

  2019cited by this paper
• Assessing contributory factors in potential systemic accidents using AcciMap and integrated fuzzy ISM - MICMAC approach

  2018cited by this paper
• Using Interpretative Structural Modeling to Identify Critical Success Factors for Safety Management in Subway Construction: A China Study

  2018cited by this paper
• Sustainable Urban Transport Planning Considering Different Stakeholder Groups by an Interval-AHP Decision Support Model

  2018cited by this paper
• Modelling uncertainty in sustainable integrated logistics using Fuzzy-TISM

  2017cited by this paper
• Development of a two-phase structural model for evaluating ERP critical success factors along with a case study

  2017cited by this paper
• Barriers in Green Lean implementation: a combined systematic literature review and interpretive structural modelling approach

  2017cited by this paper
• System structural analysis of communication networks based on DEMATEL-ISM and entropy

  2017cited by this paper
• Energy and carbon emissions analysis and prediction of complex petrochemical systems based on an improved extreme learning machine integrated interpretative structural model

  2017cited by this paper
• Development of a two-phase structural model for evaluating ERP critical success factors along with a case study

  2017cited by this paper
• Using an AHP-ISM Based Method to Study the Vulnerability Factors of Urban Rail Transit System

  2017cited by this paper
• Interpretive structural modeling-analytic network process integrated framework for evaluating sustainable supply chain management alternatives

  2016cited by this paper
• Application of interpretive structural modelling for analysis of factors influencing lean remanufacturing practices

  2016cited by this paper
• An integrated ISM fuzzy MICMAC approach for modelling the supply chain knowledge flow enablers

  2016influential reference
• Application of interpretive structural modelling and structural equation modelling for analysis of sustainable manufacturing factors in Indian automotive component sector

  2016cited by this paper
• Energy consumption hierarchical analysis based on interpretative structural model for ethylene production

  2015cited by this paper
• Implementation of interpretive structural modelling methodology as a strategic decision making tool in a Green Supply Chain Context

  2015cited by this paper
• Modeling Green Supply Chain Management framework using ISM and MICMAC analysis

  2014influential reference
• Fuzzy-TISM: A Fuzzy Extension of TISM for Group Decision Making

  2014cited by this paper
• An integrated modeling framework for design of logistics networks with expedited shipment services

  2013cited by this paper
• An analysis on the connections of factors in a public transport system by AHP-ISM

  2013cited by this paper
• Sustainable supply management: An empirical study

  2012cited by this paper
• Risk assessment in ERP projects

  2012cited by this paper
• Electronic logistics service quality (e-LSQ): Its impact on the customer's purchase satisfaction and retention

  2011cited by this paper
• Selection of logistics center location using Axiomatic Fuzzy Set and TOPSIS methodology in logistics management

  2011cited by this paper
• Study on Affecting Factors of Risks at Workplace Based on ISM and AHP

  2011cited by this paper
• Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

  2010cited by this paper
• Logistics Service Quality Analysis Based on Gray Correlation Method

  2009cited by this paper
• A hybrid approach using ISM and fuzzy TOPSIS for the selection of reverse logistics provider

  2009cited by this paper
• Service quality gaps of business customers in the shipping industry

  2009cited by this paper
• MEASURING CUSTOMERS' PERCEPTIONS OF LOGISTICS SERVICE QUALITY OF 3PL SERVICE PROVIDERS

  2007cited by this paper
• From Critical Success Factors to Critical Success Processes

  2006cited by this paper
• Development of a balanced scorecard

  2006cited by this paper
• Green supply chain management in China: pressures, practices and performance

  2005cited by this paper
• Service quality models: a review

  2005cited by this paper
• Layer Analysis of Accident Causes Based on Interpretation Structure Model

  2004cited by this paper
• Service quality analysis: case study of a 3PL company

  2004cited by this paper
• The factor structure of customer satisfaction An empirical test of the importance grid and the penalty-reward-contrast analysis

  2004cited by this paper
• LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE

  2003cited by this paper
• Supply Chain Management: Strategy, Planning, and Operation

  2003cited by this paper
• Measuring the quality of relationships in consumer services: an empirical study

  2003cited by this paper
• The factor structure of customer satisfaction

  2002cited by this paper
• Developing a logistics service quality scale

  2001cited by this paper
• Logistics Service Quality as a Segment-Customized Process

  2001cited by this paper
• Vendor Selection Using Interpretive Structural Modelling (ISM)

  1994cited by this paper
• SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

  1988cited by this paper
• Toward Interpretation of Complex Structural Models

  1974cited by this paper
• Development of a balanced scorecard An integrated approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)

  year unknowncited by this paper

• Rural E-Commerce and Income Growth: Exploring the Nexus of Digital Entrepreneurship in Rural Economies

  2026cites this paper
• Sequential three-way decision on Euclidean distance-based EDAS (Evaluation Based on Distance from Average Solution) method for last-mile logistics applications

  2025cites this paper
• Advancing Circular Supply Chains in Automotive Manufacturing with Digital Twins: a WASPAS-ISM-MICMAC Framework

  2025cites this paper
• Digital Empowerment: Unravelling the Mechanism of Rural E-Commerce on Entrepreneurship and Income Growth

  2025cites this paper
• What Drives or Hinders the Adoption of Sustainable Smart Logistics in Rural Areas?—A Mixed-Methods Analysis

  2025cites this paper
• Spatial linkage and integrated driving pathways of high-quality rural e-commerce development in the context of digital villages in China

  2025cites this paper
• Rural last-mile distribution using a hybrid heuristic-multi-criteria decision-making framework

  2025cites this paper
• The perspective of key stakeholders on the sustainable design of reverse logistics in e-commerce: an interpretive sensemaking review

  2025cites this paper
• Decoding sustainable finance: A Multi-Criteria Approach to financial inclusion barriers in High-Income Economies

  2025cites this paper
• Addressing the challenges of using autonomous robots for last-mile delivery

  2024cites this paper
• The impact of high-quality development of rural logistics on consumption: energy and healthcare consumption as an example

  2024cites this paper
• Fuzzy Logic Approach for Evaluating Electromobility Alternatives in Last-Mile Delivery: Belgrade as a Case Study

  2024cites this paper
• Evaluation of integrated sustainable last-mile delivery methods in an intuitionistic fuzzy environment

  2024cites this paper
• A stakeholder-led sustainability framework for analysing last-mile transport and delivery

  2024influential citation
• Parcel-Locker-Sharing Model for E-Commerce Logistics Service Providers

  2024cites this paper
• The effect of logistics and policy service quality on customer trust, satisfaction, and loyalty in quick commerce: A multigroup analysis of generation Y and generation Z

  2024cites this paper
• Two-Stage Delivery System for Last Mile Logistics in Rural Areas: Truck-Drone Approach

  2024cites this paper
• Research on the Model Construction and Analysis of the Enterprise E-commerce Service Capability

  2024cites this paper
• Empowering Rural Economies: Examining the Nexus of Rural E-Commerce, Entrepreneurship, and Income Growth in the Digital Age

  2023cites this paper
• Demand management for attended home delivery - A literature review

  2023cites this paper
• Sustainability Transitions in E-commerce Research—Academic Achievements and Impediments

  2023cites this paper
• Research on the Influencing Factors of Last-Mile Delivery Service Quality Based on Service Quality Scale (SERVQUAL)

  2023cites this paper
• Rural E-Customers' Preferences for Last Mile Delivery and Products Purchased via the Internet before and after the COVID-19 Pandemic

  2023cites this paper
• Exploring Enablers of Contagious Content for Dining Blogs: An Integrated Approach by Using Content Analysis and Interpretive Structural Modeling

  2023cites this paper
• Barriers to Social Responsibility Implementation in Belt and Road Mega Infrastructure Projects: A Hybrid Fuzzy DEMATEL-ISM-MICMAC Approach

  2023cites this paper
• Clustering Analysis of Multilayer Complex Network of Nanjing Metro Based on Traffic Line and Passenger Flow Big Data

  2023cites this paper
• Research on the influence factors and improvement path of rural e-commerce development based on neural network

  2023cites this paper
• Decisive Drivers Contributing towards Modern Last Mile Delivery Operations: A Qualitative Analysis using ISM

  2023cites this paper
• Analysis of Last Mile Delivery Performance Barriers by the DEMATEL Approach

  2023cites this paper
• Modeling and analysis of customer journey enablers: A case study of religious pilgrimage

  2023cites this paper
• Establishment and Cluster Analysis of Performance Evaluation Index System for New Retail Enterprises Driven by Blockchain Technology

  2023cites this paper
• Modelling of green manufacturing barriers using a survey-integrated decision-making approach

  2023cites this paper
• Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention

  2022cites this paper
• A Review of Chinese E-Commerce Research: 2001-2020

  2022cites this paper
• Last-Mile Delivery Methods in E-Commerce: Does Perceived Sustainability Matter for Consumer Acceptance and Usage?

  2022cites this paper
• Determine alternatives environmental sustainability of bauxite downstream industry management through integration MICMAC - ANP method: a case study of Ketapang Industrial Area, Ketapang Regency, West Kalimantan Province

  2022influential citation
• Establishing a Green, Lean and Six Sigma implementation model for sustainable construction industry: an analysis of driving forces through ISM-MICMAC approach

  2022cites this paper
• Rural E-Customers’ Preferences for Last Mile Delivery: Evidence from Poland

  2022cites this paper
• Spatial Differentiation Effect of Rural Logistics in Urban Agglomerations in China Based on the Fuzzy Neural Network

  2022cites this paper
• A Review of Chinese E-Commerce Research 2001-2020

  2022cites this paper
• Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis

  2022cites this paper
• An Investigation of Multimodal Transport for Last Mile Delivery in Rural Areas

  2022cites this paper
• Construction of Evaluation System for Influencing Factors of Rural E-commerce Development

  2021cites this paper
• Assessing the Impact of COVID-19 on Sustainable Food Supply Chains

  2021cites this paper
• Improving the E-Commerce Business Model in a Sustainable Environment

  2021cites this paper
• KLJUČNI FAKTORI IZBORA LOKACIJE PAKETOMATA

  2021cites this paper
• Evaluating Sustainable Last-Mile Delivery (LMD) in B2C E-Commerce Using Two-Stage Fuzzy MCDM Approach: A Case Study from Vietnam

  2021cites this paper
• PEMETAAN VARIABEL-VARIABEL PEMBENTUK INDEKS DAYA SAING DAERAH MENGGUNAKAN METODE MICMAC

  2021cites this paper
• Picture Fuzzy Decision-Making Approach for Sustainable Last-Mile Delivery

  2020cites this paper
• Do e-commerce customers change their preferred last-mile delivery based on its sustainability impact?

  2020cites this paper
• Evaluation Model Construction and Empirical Analysis of Rural E-Commerce Logistics Service Quality

  2020cites this paper
• Effectiveness Evaluation of Missile Electromagnetic Launch System Based on ADC Model Improved by EWM-FAHP-ICWGT

  2020cites this paper
• Evaluation Indexes and Correlation Analysis of Origination–Destination Travel Time of Nanjing Metro Based on Complex Network Method

  2020cites this paper
• Analyzing Service Quality Evaluation Indexes of Rural Last Mile Delivery Using FCE and ISM Approach

  2020cites this paper
• An Improved Model for Effectiveness Evaluation of Missile Electromagnetic Launch System

  2020cites this paper
• Exploration of Key Influencing Factors of Demand for Drone Logistics Urban Last-mile Delivery

  year unknowncites this paper