Assessing Trust and Intention to Continue Using Internet Banking Through Security Dimension Impact: A Partial Least Squares Analysis

Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. Based on the past studies, this article developed a research framework to gauge the impact of security dimensions on customer's trust towards intention to continue using Internet banking. By testing the framework using a sample of 163 internet banking users, this study offers significant insights into the potential confidentiality dimensions has significant influence on customer's trust towards intention to continue using Internet banking. The findings revealed that although there was an insignificant relationship between authentication, data integrity and non-repudiation dimension towards customer trust might be the user think that confidentiality was most important factor that contribute to customer's trust level. Consequently, this study presents and supports the important role of trust as a considerable determinant of intention to continue using Internet banking.

• Publication year

  2020

• Venue

  International Journal of Enterprise Information Systems

• Publication date

  2020-04-01

• Fields of study

  Business, Economics, Computer Science

• Identifiers
  DOI 10.4018/ijeis.2020040108
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Impact of information technology on Indian banking sector

  2020cited by this paper
• Does gamified elements influence on user's intention to adopt internet banking with integration of UTAUT and General Self-Confidence?

  2019cited by this paper
• Investigating the Acceptance of Electronic Banking in the Rural Areas of Pakistan: An Application of the Unified Model

  2019cited by this paper
• Customer's Perception on Usage of Internet Banking

  2017cited by this paper
• An investigation of factors that affect internet banking usage based on structural equation modeling

  2017cited by this paper
• Modelling and testing consumer trust dimensions in e-commerce

  2017cited by this paper
• The impact of security and its antecedents in behaviour intention of using e-government services

  2017cited by this paper
• Trust in Internet Banking in Malaysia and the Moderating Influence of Perceived Effectiveness of Biometrics Technology on Perceived Privacy and Security

  2017cited by this paper
• The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country

  2017cited by this paper
• Privacy and biometrics: An empirical examination of employee concerns

  2016cited by this paper
• An expectation-confirmation model of continuance intention to use mobile instant messaging

  2016cited by this paper
• Extending the UTAUT model to understand the customers' acceptance and use of internet banking in Lebanon: A structural equation modeling approach

  2016cited by this paper
• Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model

  2016cited by this paper
• Statistical Analysis of Internet Banking Usage with Logistic Regression

  2016cited by this paper
• The Public Security and Personal Privacy Survey: Biometric Technology in Hong Kong

  2016cited by this paper
• Impact of Perceived Security on Organizational Adoption of Smartphones

  2015cited by this paper
• Perceived Risk Factors Influence on Intention to Continue Using Internet Banking among Malaysians

  2015cited by this paper
• Building trust in internet banking: a trustworthiness perspective

  2015cited by this paper
• Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents

  2015cited by this paper
• Does Gender Matter: An Exploratory Study of Influence of Cybersecurity, Privacy, and Trust on Purchase Intention

  2015cited by this paper
• Information Security concerns in Digital Services: Literature review and a multi-stakeholder approach

  2015cited by this paper
• Security, privacy and trust in Internet of Things: The road ahead

  2015cited by this paper
• Is the influence of privacy and security on online trust the same for all type of consumers?

  2014cited by this paper
• Ethical perspectives on e-commerce: an empirical investigation

  2014cited by this paper
• Measuring perceived security in B2C electronic commerce website usage: A respecification and validation

  2014cited by this paper
• The effect of motivation on trust in the acceptance of internet banking in a low income country

  2013cited by this paper
• Inter-Relationship of Web Site Interactivity and Customer Outcomes

  2011cited by this paper
• Privacy, Security and Trust Issues Arising from Cloud Computing

  2010cited by this paper
• An empirical study of customers' perceptions of security and trust in e-payment systems

  2010cited by this paper
• Factors Influencing the Adoption and Usage of Online Services in Saudi Arabia

  2010cited by this paper
• Demokratiefähigkeit – Kompetenztheoretischer Ansatz und Kompetenzmodelle empirischer Studien im Vergleich

  2010cited by this paper
• Multi-dimensional role of trust in Internet banking adoption

  2009cited by this paper
• Biometric Systems: Privacy and Secrecy Aspects

  2009cited by this paper
• Issues of E-Banking Transaction: An Empirical Investigation on Malaysian Customers Perception

  2009cited by this paper
• Predictors of Intention To Continue Using Internet Banking Services: An Empirical Study of Current Users

  2008cited by this paper
• Internet banking services and credit union performance

  2008cited by this paper
• A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents

  2008cited by this paper
• Revisiting the role of web assurance seals in business-to-consumer electronic commerce

  2008cited by this paper
• USERS ADOPTION OF E-BANKING SERVICES: THE MALAYSIAN PERSPECTIVE

  2007cited by this paper
• Inexperience and experience with online stores: the importance of TAM and trust

  2003cited by this paper
• The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce

  2003cited by this paper
• Perceived information security, financial liability and consumer trust in electronic commerce transactions

  2002cited by this paper
• Service quality delivery through web sites: A critical review of extant knowledge

  2002cited by this paper
• Perils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers

  2000cited by this paper
• Not So Different After All: A Cross-Discipline View Of Trust

  1998cited by this paper
• An Integrative Model Of Organizational Trust

  1995cited by this paper
• Journal of Internet Banking and Commerce an Analysis of Web Navigability in Spanish Internet Banking

  year unknowncited by this paper

• A systematic review and future agenda on continuance intentions in mobile apps

  2025cites this paper
• Gen-Z's Impetus and Engagement in the Internet Banking Revolution: A Review

  2024cites this paper
• A Critical Review: "Unlocking Digital Prosperity and Sustainable Development Through Digital Banking Services”

  2024cites this paper
• An Empirical Study on the Information Formality Motivation, Social Influence, and Goal Commitment of Knowledge Workers

  2023cites this paper