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A resistance to change perspective on nonusers of telecenters

Kamala Gollakota,J. Pick

Published 2019 in Electronic Journal of Information Systems in Developing Countries

ABSTRACT

We contend that nonuse is different from low use and explore reasons for nonuse of telecenters by small and marginal farmers in rural India. We take a resistance to change perspective to understand reasons for nonuse. Based on an exploratory empirical study of small and marginal farmers, we show that there are important differences between users and nonusers. In addition to demographic differences, nonusers were more satisfied with current sources of information, had lower awareness of the potential of telecenters, and were less concerned about the factors that influenced low use, such as quality of information, cost, and location. These differences have important implications for providers and policy makers who need to have different strategies toward nonusers and users.

PUBLICATION RECORD

  • Publication year

    2019

  • Venue

    Electronic Journal of Information Systems in Developing Countries

  • Publication date

    2019-12-23

  • Fields of study

    Sociology, Computer Science, Psychology

  • Identifiers
    DOI 10.1002/isd2.12127
  • External record

    Open on Semantic Scholar

  • Source metadata

    Semantic Scholar

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