Emotional labor and sleep: The moderating effect of life satisfaction

Abstract This research note reports on the moderating effect of life satisfaction on the association between emotional labor and sleep of hotel workers. Drawing on Conservation of Resources (COR) Theory, the research note reports on how general life satisfaction acts as a buffer between emotional labor and hours of sleep after work. The results indicate that when life satisfaction decreases, respondents reported that the more they engaged in emotional labor on a typical day, the less sleep they had after work; however, when life satisfaction increases, the negative effect of emotional labor on sleep became non-significant. This research note provides interesting insight into the conditional effects of emotional labor on hotel workers outside the workplace, and outlines practical applications for hotel managers.

• Publication year

  2020

• Venue

  Journal of Hospitality and Tourism Management

• Publication date

  2020-06-01

• Fields of study

  Business, Psychology

• Identifiers
  DOI 10.1016/j.jhtm.2019.11.006
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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