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Three Reasons to Focus on Patient and Family Engagement During the COVID-19 Pandemic.

H. Aboumatar

Published 2020 in Quality Management in Health Care

ABSTRACT

O ver the past decade, health care organizations and providers have increasingly focused on patient engagement as a pathway to improve outcomes and reduce health care costs. This focus was based on studies in which patients who participated in their health care demonstrated positive health behaviors, enjoyed better health status, and had lower acute care use. Actions to advance patient and family engagement have occurred at both the individual patient level (eg, providing services to support patient selfmanagement) and the organization level (eg, assembling patient-family advisory councils that take part in organizational planning). The COVID-19 pandemic has posed enormous challenges to health care organizations and providers. Efforts continue nationwide to boost capacity for acute and intensive care services, while observing stringent infection prevention policies to ensure the safety of all patients, health care providers, and visitors. Toward that end, elective hospital admissions and procedures have temporarily ceased, a family member’s ability to stay with his or her loved one in the hospital has been severely restricted, and all operational efforts have focused on pandemic response. As we adjust to the current reality, the overriding priority is to secure capacity for delivering safe and compassionate medical care to everyone who needs it. Another area that requires our concurrent attention is how to maintain efforts and bolster capacity to successfully engage patients and families during this time.

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