SCIENCE@home

Blending into Everyday Life: Designing a Social Media-Based Peer Support System

Daniel Lambton-Howard,E. Simpson,Kim Quimby,Ahmed Kharrufa,Heidi Ng,E. Foster,P. Olivier

Published 2021 in International Conference on Human Factors in Computing Systems

ABSTRACT

Peer support through social media has been shown to have significant potential to improve health care outcomes. Despite this, very little is understood about how to design a social media-based peer support system. We use the model of unplatformed design to structure a multi-phase design process of a WhatsApp-based peer support system, with and for participants undergoing extreme weight loss as part of a health care intervention into diabetes management. From a mixed-methods evaluation of a three-month deployment of the system and reflections upon the design process we explore the value of the model in facilitating the expression of authentic peer support, and identify how the unique characteristics of unplatformed design allowed for the creation of a peer support system that was responsive to participants’ existing everyday use of social media technologies.

PUBLICATION RECORD

  • Publication year

    2021

  • Venue

    International Conference on Human Factors in Computing Systems

  • Publication date

    2021-05-06

  • Fields of study

    Medicine, Computer Science

  • Identifiers
    DOI 10.1145/3411764.3445079
  • External record

    Open on Semantic Scholar

  • Source metadata

    Semantic Scholar

CITATION MAP

EXTRACTION MAP

CLAIMS

  • No claims are published for this paper.

CONCEPTS

  • No concepts are published for this paper.

REFERENCES

Showing 1-36 of 36 references · Page 1 of 1

CITED BY

Showing 1-22 of 22 citing papers · Page 1 of 1