Tapping In - How to Decide: Mind, Heart, or Gut?

B. Penzenstadler,J. Norton

Published 2021 in CHI Extended Abstracts

ABSTRACT

Motivation: Immediate cognition without rationalization is called intuition - an empowering faculty. Many of us feel disconnected from our intuition, potentially causing us to struggle with confidently making decisions. Challenge: We set out to find out why that is and how to support aligned decision-making. Method: We interviewed fourteen experts on tuning into our intuition for decision-making, surveyed currently available decision-making support tools, and modeled a tool that extends current approaches with the expert insights. Results: Based on the experts’ insights, we modeled a decision trifecta including mind, heart, and gut along with a narrative of how to educate on their interplay and how to use that to take more aligned decisions. We critically question to what extent decision support technology is a beneficial way forward. Impact: The model opens up a space for discussion around holistic decision making from an individual’s perspective. It serves as a reflection tool for personal processes as well as the suitability and limits of supportive technology.

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