“You Gotta Watch What You Say”: Surveillance of Communication with Incarcerated People

Surveillance of communication between incarcerated and non-incarcerated people has steadily increased, enabled partly by technological advancements. Third-party vendors control communication tools for most U.S. prisons and jails and offer surveillance capabilities beyond what individual facilities could realistically implement. Frequent communication with family improves mental health and post-carceral outcomes for incarcerated people, but does discomfort about surveillance affect how their relatives communicate with them? To explore this and the understanding, attitudes, and reactions to surveillance, we conducted 16 semi-structured interviews with participants who have incarcerated relatives. Among other findings, we learn that participants communicate despite privacy concerns that they felt helpless to address. We also observe inaccuracies in participants’ beliefs about surveillance practices. We discuss implications of inaccurate understandings of surveillance, misaligned incentives between end-users and vendors, how our findings enhance ongoing conversations about carceral justice, and recommendations for more privacy-sensitive communication tools.

• Publication year

  2021

• Venue

  International Conference on Human Factors in Computing Systems

• Publication date

  2021-05-06

• Fields of study

  Sociology, Computer Science, Psychology

• Identifiers
  DOI 10.1145/3411764.3445055
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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