Cross-Organizational Workflow Management Using Blockchain Technology - Towards Applicability, Auditability, and Automation

Bringing Blockchain technology and business process management together, we follow the Design Science Research approach and design, implement, and evaluate a Blockchain prototype for crossorganizational workflow management together with a German bank. For the use case of a documentary letter of credit we describe the status quo of the process, identify areas of improvement, implement a Blockchain solution, and compare both workflows. The prototype illustrates that the process, as of today paper-based and with high manual effort, can be significantly improved. Our research reveals that a tamper-proof process history for improved auditability, automation of manual process steps and the decentralized nature of the system can be major advantages of a Blockchain solution for crossorganizational workflow management. Further, our research provides insights how Blockchain technology can be used for business process management in general.

• Publication year

  2018

• Venue

  Hawaii International Conference on System Sciences

• Publication date

  2018-01-03

• Fields of study

  Business, Computer Science

• Identifiers
  DOI 10.24251/HICSS.2018.444
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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