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Social Media, Digital Resilience, and Knowledge Sustainability: Syrian Refugees' Perspectives

Yasmin Aldamen

Published 2025 in Journal of Intercultural Communication

ABSTRACT

This study examines the role of social media in enhancing digital resilience and knowledge sustainability among Syrian refugees. Using a mixed-methods approach, the research combines qualitative and quantitative methods, surveying Syrian refugees in Jordan and Türkiye to explore how social media assists them in accessing information and knowledge resources. The findings reveal that social media plays a crucial role in developing social networks, increasing awareness of events in Syria, and connecting refugees with support systems, helping to combat social isolation and foster a sense of belonging. Additionally, digital tools enable refugees to navigate host country services, learn about their rights, and seek assistance from local and international organizations. The study concludes that social media is an essential tool for enhancing refugee resilience, providing a platform for advocacy, self-reliance, and digital empowerment. Strengthening refugees' access to digital tools can further support their long-term integration, skill-building, and livelihood opportunities.

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