Designing a compatibility evaluation framework for integration of 3PL warehouse clients in warehouse systems: an action design research study in a Danish 3PL company

ABSTRACT: This study explores the design of a compatibility evaluation framework for integrating 3PL warehouse clients into semi-automated warehouse setups. Using Action Design Research (ADR), an artifact was developed that combines data-driven decision-making (DDD) and multi-criteria decision analysis. The framework, implemented in Microsoft Power BI, enables the evaluation of client compatibility based on configurable criteria and relevant metrics. It was co-created with stakeholders and tested using data from 33 warehouse clients, demonstrating its practical value in identifying operational fit while facilitating data-driven discussions. The study highlights the potential of structured decision frameworks in environments with limited data, offering generalizable insights for 3PL warehouses and similar contexts.

• Publication year

  2025

• Venue

  Proceedings of the Design Society

• Publication date

  2025-08-01

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1017/pds.2025.10144
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Definition & Categorization of Value-Added Services Using a Platform Approach in a Logistics Company

  2023cited by this paper
• Identifying Potential Applications of Service Configuration Systems in a Logistics Company

  2023cited by this paper
• On the Drivers of Demand for Innovative Freight Transportation Services

  2023cited by this paper
• Information Retrieval and Survey Design for Two-Stage Customer Preference Modeling

  2022cited by this paper
• The Data Challenge: The Mechanics of Meaning

  2022cited by this paper
• Warehousing process performance improvement: a tailored framework for 3PL

  2020cited by this paper
• Setting Sail for Data-Driven Decision-Making an Action Design Research Case from the Maritime Industry

  2020cited by this paper
• Towards Design Principles for Data-Driven Decision Making - An Action Design Research Project in the Maritime Industry

  2018cited by this paper
• Adapting warehouse operations and design to omni-channel logistics

  2018cited by this paper
• Evaluation of Third Party Logistics Providers Considering Social Sustainability

  2017cited by this paper
• Supply chain performance measurement for third party logistics

  2014cited by this paper
• 3PL factories or lernstatts? Value‐creation models for 3PL service providers

  2012cited by this paper
• The Third Party Logistics Supplier Selection and Evaluation

  2012cited by this paper
• Warehouse design: A structured approach

  2009cited by this paper
• Casting product–process–producer compatibility evaluation and improvement

  2007influential reference
• Research on warehouse operation: A comprehensive review

  2007influential reference
• Design and control of warehouse order picking: A literature review

  2006cited by this paper
• Engineering Design Methods: Strategies for Product Design

  1994influential reference
• Multiattribute utility analysis in design management

  1990influential reference
• Conceptual compatibility of ordering systems

  1983cited by this paper

• No citing papers are available for this paper.