Beyond safety: investigating safety communication as a destination promotion tool using psychophysiological measures

ABSTRACT Safety communication is increasingly used for destination promotion, while current scholarship predominantly focusing on its roles in image-repair and risk prevention, scarcely studied its promotional potential. This study, drawing on social exchange theory, examines how in-flight safety videos evoke curiosity and emotional arousal, influencing destination recommendation behavior. A one-way factorial experiment (N = 88) compares videos with and without destination promotion, using psychophysiological measures (galvanic skin response, eye-tracking) and self-reports. Results indicate that culturally embedded safety content enhances curiosity and emotional engagement, positively impacting recommendation behavior. These findings provide valuable insights for designing safety videos that integrate safety communication with destination marketing.

• Publication year

  2025

• Venue

  Journal of Travel & Tourism Marketing

• Publication date

  2025-09-02

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1080/10548408.2025.2499102
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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