Psychological ownership and anonymity in robotaxi use: pathways to long-term engagement in smart tourism

ABSTRACT While robotaxi addresses travelers’ sense of ownership gaps in ride-hailing services, tourism scholarship focuses on travelers’ pre-adoption intentions. Antecedents and outcomes of consumer psychological ownership toward robotaxis remain underexplored. This study combines text mining and a user survey to identify interpersonal anonymity as a novel antecedent that enhances psychological ownership by fulfilling the need for “having a place.” Psychological ownership and cognitive absorption jointly predict users’ long-term behavioral intentions. These findings advance research on human-computer interaction and mobility literature by illuminating how digitally mediated service experiences shape long-term behavioral intentions through identity-driven and immersive psychological mechanisms.

• Publication year

  2025

• Venue

  Journal of Travel & Tourism Marketing

• Publication date

  2025-11-09

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1080/10548408.2025.2583958
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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