Brand Image as a Mediator between Promotion, Price, Consumer Attitude, and Purchase Decision of Kao Products

Martinus Erwin Aditya Nugraha,W. Wiyadi,Moechamad Nasir

Published 2026 in International Journal of Social Science Research and Review

ABSTRACT

The Fast-Moving Consumer Goods (FMCG) industry in Indonesia faces intense competition, making it essential for firms to understand the drivers of consumer purchase decisions in tier‑3 markets such as Pati Regency. This study examines the effects of promotion, price, and consumer attitude on purchase decisions for Kao products, with brand image as a mediating variable. Using a quantitative explanatory design, data were collected via questionnaires from 100 purposively selected consumers who had purchased Kao products in the previous six months, and analyzed with PLS-SEM. The results show that promotion, price, and consumer attitude each have a positive and significant effect on brand image, and that brand image positively influences purchase decisions. Promotion and price also have significant direct effects on purchase decisions, whereas consumer attitude affects purchase decisions only indirectly through brand image. Mediation analysis indicates partial mediation for promotion and price, and full mediation for consumer attitude. These findings underscore the central role of brand image and suggest that Kao should align promotional activities, value-based pricing, and attitude-building programs to reinforce brand image and strengthen purchase decisions in Pati Regency.

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