Disclosure, apology, and offer programs: stakeholders' views of barriers to and strategies for broad implementation.

No abstract is available for this paper.

• Publication year

  2012

• Venue

  Milbank Quarterly

• Publication date

  2012-12-01

• Fields of study

  Law, Business, Medicine, Sociology

• Identifiers
  DOI 10.1111/j.1468-0009.2012.00679.xPMID 23216427PMCID PMC3530738
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar, PubMed

• No claims are published for this paper.

• No concepts are published for this paper.

• Nurturing a culture of patient safety and achieving lower malpractice risk through disclosure: lessons learned and future directions.

  2012cited by this paper
• Medical Students' and Residents' Clinical and Educational Experiences With Defensive Medicine

  2012cited by this paper
• New directions in medical liability reform.

  2011cited by this paper
• Malpractice reform--opportunities for leadership by health care institutions and liability insurers.

  2010cited by this paper
• Malpractice reform--opportunities for leadership by health care institutions and liability insurers.

  2010cited by this paper
• Liability Claims and Costs Before and After Implementation of a Medical Error Disclosure Program

  2010cited by this paper
• Responding to patient safety incidents: the “seven pillars”

  2010cited by this paper
• The flaws in state 'apology' and 'disclosure' laws dilute their intended impact on malpractice suits.

  2010cited by this paper
• Patient Compensation Without Litigation: A Promising Development

  2010cited by this paper
• From a blame culture to a just culture in health care

  2009cited by this paper
• A better approach to medical malpractice claims? The University of Michigan experience.

  2009influential reference
• One system's journey in creating a disclosure and apology program.

  2009cited by this paper
• Deconstructing Negligence: The Role of Individual and System Factors in Causing Medical Injuries

  2008cited by this paper
• The emotional impact of medical errors on practicing physicians in the United States and Canada.

  2007cited by this paper
• The Role for Leaders of Health Care Organizations in Patient Safety

  2007cited by this paper
• Relationship between management philosophy and clinical outcomes.

  2007cited by this paper
• Guilty, afraid, and alone--struggling with medical error.

  2007cited by this paper
• Creating a fair and just culture: one institution's pat toward organizational change.

  2007cited by this paper
• Association of perceived medical errors with resident distress and empathy: a prospective longitudinal study.

  2006cited by this paper
• Claims, errors, and compensation payments in medical malpractice litigation.

  2006cited by this paper
• Liability, Patient Safety, and Defensive Medicine What Does the Future Hold?

  2006cited by this paper
• Defensive medicine among high-risk specialist physicians in a volatile malpractice environment.

  2005cited by this paper
• Effects of a Malpractice Crisis on Specialist Supply and Patient Access to Care

  2005cited by this paper
• Disclosing adverse events to patients.

  2005cited by this paper
• Medical malpractice.

  2004cited by this paper
• Patients' and physicians' attitudes regarding the disclosure of medical errors.

  2003cited by this paper
• Medical liability and patient safety.

  2003cited by this paper
• The new medical malpractice crisis.

  2003cited by this paper
• Views of practicing physicians and the public on medical errors.

  2002cited by this paper
• Crossing the Quality Chasm: A New Health System for the 21st Century

  2002cited by this paper
• Moral courage in medicine--disclosing medical error.

  2001cited by this paper
• Brave New Brain: Conquering Mental Illness in the Era of the Genome

  2001cited by this paper
• Human error: models and management.

  2000cited by this paper
• Risk Management: Extreme Honesty May Be the Best Policy

  1999cited by this paper
• To tell the truth: ethical and practical issues in disclosing medical mistakes to patients.

  1997cited by this paper
• Do Doctors Practice Defensive Medicine

  1996cited by this paper
• Why do people sue doctors? A study of patients and relatives taking legal action.

  1994cited by this paper
• Relation between malpractice claims and adverse events due to negligence. Results of the Harvard Medical Practice Study III.

  1991cited by this paper
• A study of medical injury and medical malpractice.

  1989cited by this paper
• The Discovery of Grounded Theory: Strategies for Qualitative Research

  1968cited by this paper
• Medical malpractice.

  1950cited by this paper

• An Analysis of Hospital Characteristics Influencing Medical Dispute Costs

  2025cites this paper
• The power and pain of words: how language matters in responding to patients after harm

  2025cites this paper
• Humanizing processes after harm part 1: patient safety incident investigations, litigation and the experiences of those affected

  2025cites this paper
• Benefits and challenges of implementing statutory duty of candour in Victoria, Australia: a mixed methods analysis of healthcare provider perspectives

  2025cites this paper
• Application of the Statutory Duty of Candour in the Management of Patient Safety Events: Systematic Review and Narrative Synthesis.

  2025cites this paper
• 10 Limits to Forgiveness in Health Care

  2025cites this paper
• The Learn Together programme (part B): evaluating co-designed guidance to support patient and family involvement in patient safety incident investigations

  2025cites this paper
• The Learn Together programme (part A): co-designing an approach to support patient and family involvement and engagement in patient safety incident investigations

  2025cites this paper
• A New Legal Standard for Medical Malpractice.

  2025cites this paper
• Advancements in defensive medicine research: Based on current literature.

  2024cites this paper
• Patient safety learning for healthcare improvement: considering the “ system context ” in medico-legal cases?

  2023cites this paper
• How will state medical boards handle cases involving disclosure and apology for medical errors?

  2022cites this paper
• The programs for open disclosure of adverse medical events to patients

  2022cites this paper
• Perception of the Disclosure of Adverse Events in a Latin American Culture: A National Survey

  2022influential citation
• Patient and Family Involvement in Serious Incident Investigations From the Perspectives of Key Stakeholders: A Review of the Qualitative Evidence

  2022cites this paper
• Honesty and Transparency, Indispensable to the Clinical Mission-Part II: How Communication and Resolution Programs Promote Patient Safety and Trust.

  2022cites this paper
• A Conspiracy of Silence: , , and Restitution

  2021cites this paper
• The Frequency and Causes of Unnecessary Medical Services in Urmia, Iran: Strategies and Control

  2021cites this paper
• The Corporatization of American Health Care: The Rise of Corporate Hegemony and the Loss of Professional Autonomy

  2021cites this paper
• Review of disclosure and apology literature: Gaps and needs.

  2020cites this paper
• Characteristics of Paid Malpractice Claims Among Resident Physicians From 2001 to 2015 in the United States

  2020cites this paper
• Association of open communication and the emotional and behavioural impact of medical error on patients and families: state-wide cross-sectional survey

  2020cites this paper
• Bridging the Gap Between Ethics and Practice

  2020cites this paper
• How U.S. teams advanced communication and resolution program adoption at local, state and national levels

  2020cites this paper
• Medical Malpractice Crisis: Oversight of the Practice of Medicine

  2020cites this paper
• Ensuring successful implementation of communication-and-resolution programmes

  2020cites this paper
• Ethical Issues in Pediatric Anesthesiology

  2019cites this paper
• Board of Osteopathic Medicine and Surgery CRP Guideline

  2019cites this paper
• The illusion of perfection

  2019cites this paper
• Implementing communication and resolution programs: Lessons learned from the first 200 hospitals

  2018cites this paper
• Patient safety , quality of care and ethics of health organizations

  2018cites this paper
• Seguridad del paciente, calidad asistencial y ética professional

  2018cites this paper
• Can Communication-And-Resolution Programs Achieve Their Potential? Five Key Questions.

  2018cites this paper
• Medicolegal Aspects of Complications

  2018cites this paper
• A segurança do paciente, qualidade do atendimento e ética dos sistemas de saúde

  2018cites this paper
• Beyond fight or flight: The need for conflict management training in medical education

  2018cites this paper
• Effects Of A Communication-And-Resolution Program On Hospitals' Malpractice Claims And Costs.

  2018cites this paper
• “It Matters What I Think, Not What You Say”: Scientific Evidence for a Medical Error Disclosure Competence (MEDC) Model

  2018influential citation
• A Multi-Stakeholder Consensus-Driven Research Agenda for Better Understanding and Supporting the Emotional Impact of Harmful Events on Patients and Families.

  2018cites this paper
• A Transactional “Second-Victim” Model—Experiences of Affected Healthcare Professionals in Acute-Somatic Inpatient Settings: A Qualitative Metasynthesis

  2018cites this paper
• Audio-video recording during laparoscopic surgery reduces irrelevant conversation between surgeons: a cohort study

  2018cites this paper
• Disclosure of Harmful Medical Error to Patients: A Review With Recommendations for Pathologists

  2018cites this paper
• Disclosing Adverse Events to Patients: International Norms and Trends

  2017cites this paper
• Medical Harm: Patient Perceptions and Follow-up Actions

  2017cites this paper
• Outcomes In Two Massachusetts Hospital Systems Give Reason For Optimism About Communication-And-Resolution Programs.

  2017cites this paper
• About Communication-And-Resolution Programs Outcomes In Two Massachusetts Hospital Systems Give Reason For Optimism

  2017cites this paper
• Overtreatment in the United States

  2017cites this paper
• Disclosure of Errors and Apology: Law and Ethics

  2016cites this paper
• Patient Representation in Communication and Resolution Programs: What is the best model?

  2016cites this paper
• Surgeons' Disclosures of Clinical Adverse Events.

  2016cites this paper
• A patient feedback reporting tool for OpenNotes: implications for patient-clinician safety and quality partnerships

  2016cites this paper
• [Analysis of barriers and legal-ethical opportunities for disclosure and apology for medical errors in Spain].

  2016cites this paper
• Does Physician's Training Induce Overconfidence That Hampers Disclosing Errors?

  2016cites this paper
• Video transparency: a powerful tool for patient safety and quality improvement

  2016cites this paper
• Do Written Disclosures of Serious Events Increase Risk of Malpractice Claims? One Health Care System's Experience

  2015cites this paper
• Candor about Adverse Events: Physicians versus the Data Bank.

  2015cites this paper
• National quality awards in healthcare and actual quality in U.S. hospitals

  2015cites this paper
• Conflict Resolution in the Clinical Setting: A Story beyond Bioethics Mediation

  2015cites this paper
• Risk Management and Conflicts of Interest

  2015cites this paper
• Organization-wide approaches to patient safety

  2015cites this paper
• An exploration of the implementation of open disclosure of adverse events in the UK: a scoping review and qualitative exploration

  2014cites this paper
• Effect of a Health System's Medical Error Disclosure Program on Gastroenterology-Related Claims Rates and Costs

  2014cites this paper
• A GUIDE TO UNDERSTANDING MEDICAL LIABILITY REFORM

  2014cites this paper
• The Doctrine of Charitable Immunity and Its Impact on Medical Malpractice Litigation in the United States

  2014cites this paper
• Disclosing medical errors: the view from the USA.

  2014cites this paper
• Doing right by our patients when things go wrong in the ambulatory setting.

  2014cites this paper
• How policy makers can smooth the way for communication-and- resolution programs.

  2014cites this paper
• Study finds why hospitals are failing to confront medical errors

  2012cites this paper