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Interoperability and Information Brokers in Public Safety: An Approach toward Seamless Emergency Communications

Andreas Kühn,Michael Kaschesky,A. Kappeler,A. Spichiger,R. Riedl

Published 2011 in Journal of Theoretical and Applied Electronic Commerce Research

ABSTRACT

When a disaster occurs, the rapid gathering and sharing of crucial information among public safety agencies, emergency response units, and the public can save lives and reduce the scope of the problem; yet, this is seldom achieved. The lack of interoperability hinders effective collaboration across organizational and jurisdictional boundaries. In this article, we propose a general architecture for emergency communications that incorporates (1) an information broker, (2) events and event-driven processes, and (3) interoperability. This general architecture addresses the question of how an information broker can overcome obstacles, breach boundaries for seamless communication, and empower the public to become active participants in emergency communications. Our research is based on qualitative case studies on emergency communications, workshops with public safety agencies, and a comparative analysis of interoperability issues in the European public sector. This article features a conceptual approach toward proposing a way in which public safety agencies can achieve optimal interoperability and thereby enable seamless communication and crowdsourcing in emergency prevention and response.

PUBLICATION RECORD

  • Publication year

    2011

  • Venue

    Journal of Theoretical and Applied Electronic Commerce Research

  • Publication date

    2011-04-01

  • Fields of study

    Business, Computer Science, Engineering, Environmental Science

  • Identifiers
    DOI 10.4067/S0718-18762011000100005
  • External record

    Open on Semantic Scholar

  • Source metadata

    Semantic Scholar

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