Cross-departmental collaboration in one-stop service center for smart governance in China: Factors, strategies and effectiveness

Abstract Cross-departmental collaboration is considered a critical means for government to solve complex public issues. By studying a one-stop service center in China, this paper examines the influencing factors, strategies and effectiveness of government cross-departmental collaboration. The study finds that, besides variables that have been found in existing studies, the effectiveness of cross-departmental collaboration in China is also affected by administrative reform and personal relations among officials and staff.

• Publication year

  2015

• Venue

  Government Information Quarterly

• Publication date

  2015-12-18

• Fields of study

  Business, Political Science

• Identifiers
  DOI 10.1016/J.GIQ.2015.12.001
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Collaborating for Public Service Quality: The Implications for Evaluation

  2017cited by this paper
• Digital government evolution: From transformation to contextualization

  2015cited by this paper
• A Collaborative Culture Collaboration Is Not Something Organizations Do , But a Way of Being

  2012cited by this paper
• Transnational public sector knowledge networks: Knowledge and information sharing in a multi-dimensional context

  2012cited by this paper
• Collaborative Public Management

  2012cited by this paper
• The boundaries of information sharing and integration: A case study of Taiwan e-Government

  2012influential reference
• Google eBookstore/GPO Partnership. Administered by the U.S. Government Printing Office, 732 North Capitol Street, NW, Washington, DC 20401 and Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043. Retrieved September 9, 2011 from http: //books.google.com/ebooks

  2012cited by this paper
• Information-sharing in public organizations: A literature review of interpersonal, intra-organizational and inter-organizational success factors

  2011cited by this paper
• Understanding the "Boundary" in Information Sharing and Integration

  2009cited by this paper
• The Challenge of Coordination in Central Government Organizations: The Norwegian Case

  2007cited by this paper
• Trust in Complex Decision-Making Networks

  2007cited by this paper
• Inside Collaborative Networks: Ten Lessons for Public Managers

  2006cited by this paper
• Integration and collaboration in public health--a conceptual framework.

  2006cited by this paper
• Expectations and Perceptions of Benefits, Barriers, and Success in Public Sector Knowledge Networks

  2006cited by this paper
• The Impact of Organizational Context and Information Technology on Employee Knowledge‐Sharing Capabilities

  2006cited by this paper
• The Impact of Nonprofit Collaboration in Early Child Care and Education on Management and Program Outcomes

  2006cited by this paper
• E-government success factors: Mapping practical tools to theoretical foundations

  2005cited by this paper
• GSS for Multi-Organizational Collaboration: Reflections on Process and Content

  2005cited by this paper
• Network structures : working differently and changing expectations

  2004cited by this paper
• Collaborative Public Management

  2003cited by this paper
• Collaboration in public services : the challenge for evaluation

  2003cited by this paper
• Producing human services Why do agencies collaborate?

  2003cited by this paper
• Towards Holistic Governance: The New Reform Agenda

  2002cited by this paper
• The Competent Boundary Spanner

  2002cited by this paper
• Big Questions in Public Network Management Research

  2001cited by this paper
• Understanding Interorganizational Cooperation: Public-Private Collaboration in Regulating Financial Market Innovation

  2001cited by this paper
• Facilitating Interorganizational Collaboration: The Contributions of Interorganizational Alliances

  2001cited by this paper
• Where Do Interorganizational Networks Come From?1

  1999cited by this paper
• Getting Agencies to Work Together: The Practice and Theory of Managerial Craftsmanship

  1998cited by this paper
• The Dynamics of Multi‐organizational Partnerships: an Analysis of Changing Modes of Governance

  1998cited by this paper
• Looking ahead: implications of the present.

  1997cited by this paper
• Interagency information sharing: Expected benefits, manageable risks

  1996cited by this paper
• How Organizations Act Together: Interorganizational Coordination in Theory and Practice

  1995cited by this paper
• Gestalt Approaches to Assessing Strategic Coalignment: A Conceptual Integration1

  1995cited by this paper
• Interorganizational Coordination: Theory and Practice

  1993cited by this paper
• Structure, context, and centrality in interorganizational networks

  1990cited by this paper
• Pathways to cooperation among public agencies

  1987influential reference
• The Evolution of Cooperation Cooperation, Hierarchy, and Conflict: A Review of Robert Axelrod, The Evolution of Cooperation

  1985cited by this paper
• Case Study Research: Design and Methods

  1984cited by this paper
• Interorganizational Coordination: Theory, Research, and Implementation

  1982cited by this paper
• Leadership and Networking among Neighborhood Human Service Organization.

  1981cited by this paper
• The evolution of cooperation

  1981cited by this paper
• Patterns of Interorganizational Relationships.

  1977cited by this paper
• A Government of Strangers: Executive Politics in Washington

  1977cited by this paper

• A Study on the Impact of Cross-Departmental Data Collaboration on Marketing Campaign Efficiency in Fast-Moving Consumer Goods E-Commerce: The Case of PepsiCo (China)’s 7UP and Mirinda Project

  2026cites this paper
• Rules and responsibilities in smart city governance: Exploring the architecture of data value chain

  2026cites this paper
• How Does Digital Transformation Contribute to Medical Waste Management? A Case Study on Shanghai, China

  2025cites this paper
• Cross-level dynamic construction: the evolution of collective policy entrepreneurs—A case study of the rural homestead system reform in X County, China

  2025cites this paper
• Analysis of Process Reengineering Based on K-means Clustering

  2025cites this paper
• Examining the Collaboration Framework for Achieving Government Performance: A Qualitative Case Study on Digital Transformation.

  2025cites this paper
• Does Anti-Corruption Enforcement Trigger Bureaucratic Slack in China? The Moderating Effect of an Administrative Reform

  2025cites this paper
• Beyond Technology: Accelerating the Digital Transformation Across Chinese Provincial Governments

  2025cites this paper
• The Dual Drivers of Inter-Local Collaboration: A Comparative Study of Technological and Institutional Factors in China’s Public Service Delivery

  2025cites this paper
• River chief governance in China: trends and outlooks

  2024cites this paper
• Implementation of Digital Governance in One-Stop Integrated Licensing Services: A Case Study of the SAMIRINDU-PASTI BEDAS Application in Bandung Regency

  2024cites this paper
• Intelligence as an Innovation in Public Management: Premises for Institutionalization

  2024cites this paper
• Conflict or coordination? The cross-departmental interaction in local environmental governance of China.

  2024cites this paper
• An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework

  2024cites this paper
• Efektivitas Penerapan Sistem PTSP Pada Mal Pelayanan Publik Di Kabupaten Sumenep Jawa Timur

  2023cites this paper
• Examining the Influence of Mayoral Overconfidence on Government Innovation Investment and City Innovation Power: an Environmental Boundary Model Approach

  2023cites this paper
• Nothing but symbolic: Chinese new authoritarianism, smart government, and the challenge of multi-level governance

  2023cites this paper
• Adaptive models of digital government governance in smart shared services

  2023cites this paper
• Artificial Intelligence Implementation Strategy to Make It Happen Smart Government Indonesia Gold 2045

  2023cites this paper
• Managed transparency: Chinese government transparency

  2023cites this paper
• Deconstructing complexity: A comparative study of government collaboration in national digital platforms and smart city networks in Europe

  2023cites this paper
• An Ifs-Ivifs-Dematel Method to Identify Critical Success Factors of Cross-Department Coordination of Emergency Management

  2023cites this paper
• Intelligence in public management: an analysis from an institutional perspective

  2022cites this paper
• Understanding factors influencing the adoption of a mobile platform of medical and senior care in China

  2022cites this paper
• Unpacking the role of technology, leadership, governance and collaborative capacities in inter-agency collaborations

  2022cites this paper
• Discussion on the construction of ‘One-stop Service’ under the internal and public network mode

  2022cites this paper
• Influence of COVID-19 on student campus ratings: a sentiment analysis

  2022cites this paper
• Adapting to The Pandemic COVID-19: Smart City Implementation in Blitar City

  2022cites this paper
• Doing more among institutional boundaries: Platform‐enabled government in China

  2022cites this paper
• A inteligência na gestão pública: uma análise sob a perspectiva institucional

  2022cites this paper
• Structural Collaboration Process, Staff and Non-Civil Servant in Job Seeker Card Service (AK-1)

  2021cites this paper
• Predicting mobile government service continuance: A two-stage structural equation modeling-artificial neural network approach

  2021cites this paper
• Qualidade Decisória dos Gestores Públicos: Contribuições da Inteligência e Gestão do Conhecimento

  2021cites this paper
• Decision-Making Quality of Public Managers: Contributions from Intelligence and Knowledge Management

  2021cites this paper
• Accelerating the development of smart city initiatives amidst the COVID-19 pandemic: the case of health code in China

  2021cites this paper
• Digital transformation: From hierarchy to network-based collaboration? The case of the German “Online Access Act”

  2021cites this paper
• Smart Urban Governance in Epidemic Control: Practices and Implications of Hangzhou

  2021cites this paper
• Effect of Cross-Departmental Collaboration on Performance: Evidence from the Federal Highway Administration

  2021cites this paper
• Shaping a Smart Transportation System for Sustainable Value Co-Creation

  2021cites this paper
• Incentive mechanisms for government officials' implementing open government data in China

  2021cites this paper
• Big data analytics, resource orchestration, and digital sustainability: A case study of smart city development

  2021cites this paper
• Singular or plural? Administrative burden and doing business in China

  2020cites this paper
• Conceptualizing Smart Government Implementation in Smart City Context: A Systematic Review

  2020influential citation
• Towards a comprehensive understanding of digital transformation in government: Analysis of flexibility and enterprise architecture

  2020cites this paper
• Effect of intelligent logistics policy on shareholder value: Evidence from Chinese logistics companies

  2020cites this paper
• Intersectoral Collaboration Issues, Actions, and Structure: Study of Generation Planning Program in Makassar City, Indonesia

  2020cites this paper
• Adoption of the mobile platform of medical and senior care: An empirical examination of perceived value (Preprint)

  2020cites this paper
• The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

  2020cites this paper
• From Web to Weber: Understanding the Case of "One-Go at Most" as ICT-Driven Government Reform in Contemporary China

  2020cites this paper
• Adoption of the mobile platform of medical and senior care in China: An empirical examination of perceived value (Preprint)

  2020cites this paper
• Revista de Administração Contemporânea Journal of Contemporary Administration

  2020cites this paper
• Obstacles to Collaborative Decision-Making Among Counterterrorism Organizations

  2020cites this paper
• Governo inteligente: análise de dimensões sob a perspectiva de gestores públicos

  2020cites this paper
• Smart government: analysis of dimensions from the perspective of public managers

  2020cites this paper
• Inter-agency information sharing for Chinese e-government development: a comparison between vertical and horizontal dimensions

  2020cites this paper
• Organisational Challenges in the Implementation of ‘one-stop’ e-Government in Rwanda

  2019cites this paper
• Collaborating Local Government Agencies to Prevention Adolescent Reproductive Health in Makassar, Indonesia

  2019cites this paper
• Big Data and Analytics as Strategies to Generate Public Value in Smart Cities: Proposing an Integrative Framework

  2019cites this paper
• Citizens' Understanding of Smart City Development: The Case of St. Petersburg, Russia

  2019cites this paper
• AI innovation for advancing public service: The case of China's first Administrative Approval Bureau

  2019cites this paper
• Smart governance in the context of smart cities: A literature review

  2018cites this paper
• An Empirical Study of E-Service Quality and User Satisfaction of Public Service Centers in China

  2018cites this paper
• Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age

  2018cites this paper
• Mission-Driven Agency and Local Policy Innovation: Empirical Analysis from Baoding, China

  2017cites this paper
• Mission-Driven Agency and Local Policy Innovation: Empirical Analysis from Baoding, China

  2017cites this paper
• Examining Boundary Objects in Inter-Organizational Information Sharing (IIS) Success

  2017cites this paper