The role of quality methods in improving education process: Case study

This paper presents a methodology for applying the Lean Six Sigma method on the educational process. After defining defects that have negative influence on the final quality evaluation of higher education and how these defects can be remedied, the Pareto analysis is done, and that is used for establishing a vital minority of the exams that are critical for examination of faculty. The next step is the Statistical Process Control (SPC) analysis that is performed on the exams that are classified as vital minority in Pareto analysis. Ishikawa diagram shows a relation between considered consequence (small number of passed exams) and all factors that influence this consequence. Based on the results of implementation of the Lean Six Sigma method in the educational process and implementation of all suggested improvements, the comparative overview of Pareto analysis is given for 2009/2010 and 2012/2013 academic year at the Faculty of Mechanical Engineering, University of Nis.

• Publication year

  2014

• Venue

  Serbian Journal of Management

• Publication date

  2014-07-29

• Fields of study

  Computer Science, Engineering, Education

• Identifiers
  DOI 10.5937/SJM9-5538
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Innovation and waste in supply chain management

  2013cited by this paper
• Characteristics of established kaizen event programs: an empirical study

  2013cited by this paper
• Study of Critical Success Factors in Engineering Education Curriculum Development using Six-Sigma Methodology

  2012cited by this paper
• Six Sigma in industry: some observations after twenty‐five years

  2011cited by this paper
• A STUDY ON MOTIVATIONAL FACTORS OF THE FACULTY MEMBERS AT UNIVERSITY OF BALOCHISTAN

  2010cited by this paper
• Six sigma concept within banking system

  2010cited by this paper
• Service quality in higher education

  2009cited by this paper
• A multi-objective model for project portfolio selection to implement lean and Six Sigma concepts

  2008cited by this paper
• In pursuit of implementation patterns: the context of Lean and Six Sigma

  2008cited by this paper
• The genealogy of lean production

  2007cited by this paper
• The Pareto managerial principle: when does it apply?

  2007cited by this paper
• Defining and developing measures of lean production

  2007cited by this paper
• The practices of integrating manufacturing execution system and six sigma methodology

  2006cited by this paper
• Some Remarks on the Improvement of Engineering Education

  2005cited by this paper
• An overview of continuous improvement: from the past to the present

  2005cited by this paper
• An Application of Six Sigma to Reduce Waste

  2005cited by this paper
• Six Sigma: concepts, tools, and applications

  2005cited by this paper
• Six sigma: A goal-theoretic perspective

  2003cited by this paper
• Individual and Sociocultural Views of Learning in Science Education

  2003cited by this paper
• Lean Production and the Toyota Production System Or, the Case of the Forgoften Production Concepts

  1999cited by this paper
• Evaluation of suppliers: how to consider the environment

  1998cited by this paper
• The seven value stream mapping tools

  1997cited by this paper
• Creating zero‐defect students

  1997cited by this paper
• TQM in higher education ‐ a review

  1997cited by this paper
• The machine that changed the world : the story of lean production

  1991cited by this paper
• Guide to Quality Control

  1982cited by this paper

• Perspectives on lean implementation challenges and potentials in higher education institutions: insights from South-East Europe (SEE)

  2025cites this paper
• Lean Six Sigma: Integrating Knowledge, Data, and Innovation for Organizational Excellence

  2023cites this paper
• UST Research Online UST Research Online

  2023cites this paper
• The systematic approach to creating the proper motivation of young researchers in scientific institutions

  2023cites this paper
• Engaging Student Participation for Improving Quality of Lecturing Process in Higher Education Institution

  2022cites this paper
• Lean Six Sigma and Assurance of Learning (AoL) in higher education: a case study

  2021cites this paper
• Failure mode and effect analysis (FMEA) to improve collaborative project-based learning: Case study of a Study and Research Path in mechanical engineering

  2021cites this paper
• Lean management in universities: a systematic literature review

  2021cites this paper
• Linking practices to results: an analysis toward Lean Six Sigma deployment in the public sector

  2020cites this paper
• The use of value stream mapping (vsm) in the organizational management of public schools: a multicase study

  2020cites this paper
• Lean Six Sigma and quality frameworks in higher education – a review of literature

  2020cites this paper
• Adopting lean thinking in virtual reality-based personalized operation training using value stream mapping

  2020cites this paper
• Applying lean six sigma to grading process improvement

  2019cites this paper
• They teach, but do they apply?

  2019cites this paper
• Sustainability Strategies of Barber Salons

  2019cites this paper
• Lean Six Sigma in higher education institutes: an Irish case study

  2019cites this paper
• Design for six sigma: A review

  2018cites this paper
• Continuous improvement in a university – the first steps: a reflective case study

  2018cites this paper
• Lean six sigma and assurance of learning: Challenges and opportunities

  2018cites this paper
• Roadmap of Six Sigma for Engineering Colleges

  2017cites this paper
• Prioritizing Strategic Goals in Higher Education Organizations by Using a SWOT–PROMETHEE/GAIA–GDSS Model

  2017cites this paper
• Strategies Microbusiness Owners in Ghana Use for Managing Microloans

  2017influential citation
• Annotated methodological review of Lean Six Sigma

  2017cites this paper
• A Review and Perspective on Lean in Higher Education.

  2016cites this paper
• Improved Operating Model for the Development Function of In-house Logistics Service Provider

  2016cites this paper
• Quality management tools applying in the strategy of logistics services quality improvement

  2015cites this paper