No abstract is available for this paper.
Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes
Alex M. Susskind,Carl P. Borchgrevink,R. Brymer,K. Kacmar,Georgia T Chao,C. Enz,D. Ilgen
Published 2000 in Journal of Hospitality & Tourism Research
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- Publication year
2000
- Venue
Journal of Hospitality & Tourism Research
- Publication date
2000-08-01
- Fields of study
Business
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Semantic Scholar
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