How to Increase the Quality of Requirements Analysis in Information System Development—The View from Emotional Intelligence

Accurate requirements are essential to the success of any information system development project. Over the years, numerous studies have investigated factors such as attitude, behavior, and performance that affect the information systems development (ISD) process. Our research focused on how developers' behavior affected end users and the requirements analysis from the emotional intelligence perspective. Specifically, we examined emotional intelligence factors (the quality of communication, control of conflicts between developers and users, and the developers' attitude towards the users) and enterprise characteristics (characteristics of developers, the stability of the staff in the development enterprise, and the characteristics of the project). Using data collected from ISD firms in China, we show that emotional intelligence and enterprise characteristics can both have positive effects on requirements analysis.

• Publication year

  2016

• Venue

  Unknown venue

• Publication date

  2016-08-01

• Fields of study

  Computer Science, Engineering

• Identifiers
  DOI 10.2991/ICASSR-15.2016.103
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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