Effect of Personality Traits on UX Evaluation Metrics: A Study on Usability Issues, Valence-Arousal and Skin Conductance

Personality affects the way someone feels or acts. This paper examines the effect of personality traits, as operationalized by the Big-five questionnaire, on the number, type and severity of identified usability issues, physiological signals (skin conductance), and subjective emotional ratings (valence-arousal). Twenty-four users interacted with a web service and then participated in a retrospective thinking aloud session. Results revealed that the number of usability issues is significantly affected by the Openness trait. Emotional Stability significantly affects the type of reported usability issues. Problem severity is not affected by any trait. Valence ratings are significantly affected by Conscientiousness, whereas Agreeableness, Emotional Stability and Openness significantly affect arousal ratings. Finally, Openness has a significant effect on the number of detected peaks in user's skin conductance.

• Publication year

  2019

• Venue

  CHI Extended Abstracts

• Publication date

  2019-03-20

• Fields of study

  Computer Science, Psychology

• Identifiers
  DOI 10.1145/3290607.3312995arXiv 1903.11054
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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