Trusting the “Look and Feel”: Situational Normality, Situational Aesthetics, and the Perceived Trustworthiness of Organizations

Michael D. Baer,L. V. D. Werff,J. Colquitt,J. B. Rodell,Kate P. Zipay,Finian Buckley

Published 2017 in Academy of Management Journal

ABSTRACT

We conducted two studies examining how the “look and feel” of an organization shapes newcomers’ trust in that organization. More specifically, we examined the effects of situational normality—the d...

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