Towards a first ontology for customer relationship management

No abstract is available for this paper.

• Publication year

  2008

• Venue

  International Conference on Soft Computing as Transdisciplinary Science and Technology

• Publication date

  2008-10-28

• Fields of study

  Business, Computer Science

• Identifiers
  DOI 10.1145/1456223.1456352
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Customer relationship management

  2019cited by this paper
• Preliminaries to a DOLCE ontology of organisations

  2009cited by this paper
• Ontology Management

  2009cited by this paper
• A Comparison of Upper Ontologies

  2007cited by this paper
• Handbook of Ontologies for Business Interaction

  2007cited by this paper
• Roles, an interdisciplinary perspective

  2007cited by this paper
• From Physical Artefacts to Products

  2006cited by this paper
• The ultimate CRM handbook

  2005cited by this paper
• The Role of Foundational Ontologies in Manufacturing Domain Applications

  2004cited by this paper
• Social Roles and their Descriptions

  2004cited by this paper
• Task taxonomies for knowledge content

  2004influential reference
• Understanding the Semantic Web through Descriptions and Situations

  2003cited by this paper
• The Enterprise Ontology

  1998cited by this paper

• The use of Ontologies for Enterprise Modeling and Evaluation

  2020cites this paper
• An Ontology Based Approach for Next Generation Customer Relationship Management Systems

  2020cites this paper
• Performance Measurement Systems-Related Ontologies

  2018cites this paper
• A CRM Process Model for Agent-Based Simulation

  2017cites this paper
• REVIEW ON THE CUSTOMER LIFE TIME VALUE IN THE CONTEXT OF CUSTOMER RELATIONSHIP MANAGEMENT

  2014cites this paper
• Customer Relationship Management Approach for MyFamily System: A Framework

  2013cites this paper
• Templates for Supporting Conceptual Modeling : a Delicate Balance

  2013cites this paper
• How Semantic Web Technologies can Support the Mediation between Supply and Demand in the ICT Market: The Case of Customer Relationship Management

  2012cites this paper
• A core reference ontology for the customer relationship domain

  2012cites this paper
• Managing user Interaction in an Ontology-based System

  2011cites this paper
• User-Friendly Interaction in an On-line System Based on Semantic Technologies

  2011cites this paper
• A review of the customer lifetime value as a customer profitability measure in the context of customer relationship management

  2011cites this paper
• Exploiting Structured Linked Data in Enterprise Knowledge Management Systems: An Idea Management Case Study

  2011cites this paper
• EXPLOITING FOLKSONOMIES AND ONTOLOGIES IN AN E-BUSINESS APPLICATION

  2009cites this paper
• The business knowledge for customer relationship management: an ontological perspective

  2008cites this paper
• ARNEIS: a web-based intelligent repository of ICT solutions for e-business

  2008cites this paper