{"corpus_id":16212031,"paper_sha":"84b48771a849fe9144ca4dbff55ddb1c9db70d15","doi":"10.1287/isre.1110.0357","arxiv_id":null,"pmid":null,"pmcid":null,"mag_id":2134103019,"dblp_id":"journals/isr/BrownVG12","acl_id":null,"title":"Expectation Confirmation in Technology Use","year":2012,"publication_date":"2012-06-01","venue":"Information systems research","journal":{"name":"Inf. Syst. Res.","pages":"474-487","volume":"23"},"journal_issn":null,"journal_title":null,"publication_types":["JournalArticle"],"pubmed_pub_types":null,"s2_fields_of_study":["Business","Computer Science","Psychology"],"reference_count":75,"citation_count":224,"influential_citation_count":19,"is_open_access":false,"arxiv_categories":null,"arxiv_license":null,"arxiv_journal_ref":null,"mesh_headings":null,"chemicals":null,"comments_corrections":null,"source_flags":1,"s2_open_access_pdf_url":null,"s2_open_access_landing_url":null,"s2_open_access_license":null,"s2_open_access_status":null,"pmc_open_access_pdf_url":null,"pmc_open_access_landing_url":null,"pmc_open_access_license":null,"pmc_open_access_status":null,"unpaywall_open_access_pdf_url":null,"unpaywall_open_access_landing_url":null,"unpaywall_open_access_license":null,"unpaywall_open_access_status":null,"abstract":"We propose a model to study expectation confirmation in information systems. The proposed model is based on the assimilation-contrast model and prospect theory, and suggests that both are needed to account for the magnitude and direction of the deviations between experiences and expectations. Using the technology acceptance model's (TAM) primary construct---namely, perceived usefulness---expectations and experiences were conceptualized and operationalized to test our model. Data were collected in a field study from 1,113 participants at two points in time. Using polynomial modeling and response surface analysis, we demonstrated that our model offers a good explanation of the relationship among information systems expectations, experiences, and use. We discuss theoretical and practical implications.","claims":[{"public_id":"cl_c2d3f50d771c9dabbc0a3f9449de2dba","status":"active","text":"Data were collected from 1,113 participants at two points in time to test the model using the technology acceptance model's perceived usefulness construct.","confidence":0.95,"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/claims/cl_c2d3f50d771c9dabbc0a3f9449de2dba"},{"public_id":"cl_b25f23f9e209e043e17b3d79abb45584","status":"active","text":"The proposed model combines the assimilation-contrast model and prospect theory to account for the magnitude and direction of deviations between experiences and expectations in information systems.","confidence":0.9,"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/claims/cl_b25f23f9e209e043e17b3d79abb45584"},{"public_id":"cl_0b9d589752efd2d9ce02b100f9568c73","status":"active","text":"Using polynomial modeling and response surface analysis, the model offers a good explanation of the relationship among information systems expectations, experiences, and use.","confidence":0.85,"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/claims/cl_0b9d589752efd2d9ce02b100f9568c73"}],"concepts":[{"public_id":"co_53f7a07714143934ab46ac969b0da259","status":"active","name":"polynomial modeling","description":"A statistical technique used to model nonlinear relationships, applied here to analyze the relationship among expectations, experiences, and use.","types":["method"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_53f7a07714143934ab46ac969b0da259"},{"public_id":"co_626960f3b42494538b4600a73cd2efde","status":"active","name":"field study","description":"The empirical research design involving data collection from 1,113 participants at two points in time.","types":["study design"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_626960f3b42494538b4600a73cd2efde"},{"public_id":"co_71c9c77b1f47bbe87e5f632d8469e023","status":"active","name":"response surface analysis","description":"A method for exploring the relationship between multiple variables and a response, used here to evaluate the expectation confirmation model.","types":["method"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_71c9c77b1f47bbe87e5f632d8469e023"},{"public_id":"co_741e30e63d2c5aaabf4e28e5c850f409","status":"active","name":"prospect theory","description":"A behavioral economic theory that describes how people evaluate gains and losses relative to a reference point, incorporated into the proposed model to account for deviation direction.","types":["theoretical model"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_741e30e63d2c5aaabf4e28e5c850f409"},{"public_id":"co_9e44d5020e6f1274a52aeb4bf33d72c1","status":"active","name":"expectation confirmation model","description":"The proposed model that integrates the assimilation-contrast model and prospect theory to study expectation confirmation in information systems use.","types":["model"],"aliases":["proposed model"],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_9e44d5020e6f1274a52aeb4bf33d72c1"},{"public_id":"co_d35af59f7684605a8688b3945a001b39","status":"active","name":"assimilation-contrast model","description":"A psychological model that explains how individuals perceive deviations between expectations and experiences, used here as a basis for the proposed expectation confirmation model.","types":["theoretical model"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_d35af59f7684605a8688b3945a001b39"},{"public_id":"co_f19e7b78d6823b1159a4e43482e1020c","status":"active","name":"technology acceptance model","description":"A theoretical model for user acceptance of technology, whose perceived usefulness construct was employed in this study.","types":["theoretical model"],"aliases":["TAM"],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_f19e7b78d6823b1159a4e43482e1020c"},{"public_id":"co_f3709e3cec576048fdf2668617773dd2","status":"active","name":"perceived usefulness","description":"A primary construct from the technology acceptance model, used here to conceptualize and operationalize expectations and experiences.","types":["construct"],"aliases":[],"contributors":[{"id":32,"public_id":"7c402c1b98","public_label":"뀨 (7c402c1b98)","roles":["extraction"],"url":"https://sah.borca.ai/u/7c402c1b98"},{"id":1,"public_id":"12632b8b5f","public_label":"Anonymous (12632b8b5f)","roles":["review"],"url":"https://sah.borca.ai/u/12632b8b5f"}],"url":"https://sah.borca.ai/concepts/co_f3709e3cec576048fdf2668617773dd2"}],"external_ids":{"DOI":"10.1287/isre.1110.0357","ArXiv":null,"PubMed":null,"PubMedCentral":null,"MAG":2134103019,"DBLP":"journals/isr/BrownVG12","ACL":null},"open_access":{"is_open_access":false,"pdf_url":null,"landing_url":"https://sah.borca.ai/papers/16212031","source":null,"pdf_url_source":null,"license":null,"reason":"pdf_url_not_indexed"},"reference_availability":{"status":"available","references_indexed":true,"full_text_available":false,"full_text_source":null,"count_basis":"semantic_scholar_metadata","extraction_status":"not_applicable","reason":null},"source":{"provider":"episteme2","base_corpus":"semantic_scholar_dump","freshness_mode":"unknown","basis":["semantic_scholar_metadata","postgres_metadata"],"limits":["paper metadata is based on indexed upstream scholarly datasets","claims and concepts are available only for extracted papers","absence of claims or concepts means no extracted graph data is available in this response"],"status":"available","degraded":false,"degraded_reasons":[],"diagnostics":{"status":"available","degraded":false,"degraded_reasons":[],"metadata_status":"available","graph_status":"available","abstract_status":"available"},"source_flags":1},"paper_id":636425,"paper_uid":"633c364a-5d1c-42b9-a1cc-87834da90c76","canonical_identity":{"paper_id":636425,"paper_uid":"633c364a-5d1c-42b9-a1cc-87834da90c76","identity_status":"available","lookup_basis":"semantic_scholar_external_id","compatibility_path":"corpus_id"},"url":"https://sah.borca.ai/papers/16212031"}