The price of incivility.

No abstract is available for this paper.

• Publication year

  2013

• Venue

  Harvard Business Review

• Publication date

  Unknown publication date

• Fields of study

  Medicine, Business, Psychology

• Identifiers
  PMID 23390745
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar, PubMed

• No claims are published for this paper.

• No concepts are published for this paper.

• No references are available for this paper.

• Theatre Safety Club 2025.

  2026cites this paper
• Interpersonal Dynamics at Work: How Positive and Negative Experiences Simultaneously Influence Work Attitudes

  2026cites this paper
• To ruminate or to communicate? The double-edged sword of customer incivility on app-based service providers’ exhaustion and helping behavior

  2026cites this paper
• Does workplace incivility undermine customer-oriented organisational citizenship behaviour of hotel employees? Roles of work withdrawal, psychological capital and organisational-based self-esteem

  2026cites this paper
• The cost of silence: workplace bullying, mental health and short-term economic costs among non-medical healthcare workers in the Czech Republic

  2026cites this paper
• Civility as a cornerstone for a positive culture and safe care

  2026cites this paper
• Exploring Customer Incivility in the Service Sector: A Systematic Review and Roadmap for Future Research

  2026cites this paper
• The impact of incivility in an obstetric emergency: an interventional crossover simulation study

  2025cites this paper
• Images of Pet Dogs, but Not Pet Cats, Reduce Anger and Aggression in a Workplace Setting

  2025cites this paper
• From Work Screens to Home Scenes: Investigating the Association of Daily Email Incivility With Aggression and Withdrawal at Home Using a Daily Diary Approach.

  2025cites this paper
• Workplace Mistreatment in U.S. Cardiology

  2025cites this paper
• Supervisor incivility, work alienation, extra-role performance and preparatory job search behaviors among airport frontline staff: the moderating role of work centrality

  2025cites this paper
• From laughter to order: Examining how and when employee humor mitigates customer mistreatment

  2025cites this paper
• The Double-Edged Sword of Pay Communication: Its moderating effect on workplace incivility and turnover intentions

  2025cites this paper
• The weak link: the case for soft skills in the intelligence analysis profession

  2025cites this paper
• Workplace Incivility and Employee Well‐Being in the Hospitality Industry in Pakistan: A Moderated Mediation Model

  2025cites this paper
• Scoping review of the impact of emotional intelligence on behaviours in human and veterinary healthcare teams.

  2025cites this paper
• "Is it possible to change the whole system? I hope so": a UK national survey on workplace behaviors and burnout in Gynecologic Oncology.

  2025cites this paper
• Actions speak louder than words: An interpersonal relationship perspective

  2025cites this paper
• Angry at Your Organization? Unraveling the Role of Anxiety and Moral Obligation in the Justice and Incivility Relationship

  2025cites this paper
• Unravelling the impact: supervisor incivility on employee health and the role of affective rumination

  2025cites this paper
• Scale Adaptation of Incivility at Organizations

  2025influential citation
• Effortful Perseverance as a Buffer against the Impact of Workplace Incivility on Burnout among Human Service Professionals

  2025cites this paper
• The effects of experienced customer incivility on employees’ job performance: the mediating role of ego depletion and moderating role of mindfulness

  2025cites this paper
• Assessing the Impact of Workplace Incivility and Organizational Support on Employees’ Pro-Environmental Work Behavior in Service Industry: A Moderated Mediation Model

  2025cites this paper
• Still Waters Run Deep: How Employee Silence Affects Instigated Workplace Incivility Over Time

  2025cites this paper
• Cross-Cultural Validation and Measurement Equivalence of Instigated Workplace Incivility Scale: Analysis of a Diary Study Using Multilevel Confirmatory Factor Analysis.

  2025cites this paper
• Evidence-Based Servant Leadership: Development, Mechanisms, and Constraints

  2025influential citation
• Unmasking the pathways to workplace incivility: A mediated moderation model of despotic leadership, workload stress, and distributive justice in higher education

  2025cites this paper
• Understanding Cyber Hostility, Gossip, Exclusion, and Social Support in Remote and Hybrid Work Settings: Benefits and Challenges of Remote Work

  2025cites this paper
• Psychological safety in the operating theatre environment.

  2025cites this paper
• Goodbye after being hurt: how workplace incivility influences women employees’ urban withdrawal intention

  2025cites this paper
• How does supervisor incivility amplify negative employee outcomes? A serial mediation approach

  2025cites this paper
• Does salesperson’s karma orientation reduce counterproductive behaviors? Exploring the moderating impact of emotional labor and self-leadership

  2025cites this paper
• A dual‐path model of observers' responses to customer incivility: An attribution lens

  2025cites this paper
• Incorporating Civility in an Uncivil World.

  2025cites this paper
• Routine Work Instability and Workplace Incivility: The Moderated Mediation Model of Employee Frustration and Family Motivation

  2024cites this paper
• Effect of Workplace Harassment on Organizational Cynicism with the Mediation of Perceived Incivility and the Moderating Role of Perceived Organizational Obstruction

  2024cites this paper
• Incivility Affects Actors Too: The Complex Effects of Incivility on Perpetrators’ Work and Home Behaviors

  2024influential citation
• Incivility is systematically associated with indicators of health, stress, well-being, and the psychosocial work environment

  2024influential citation
• Organizational Cynicism as a Mediator of the Relationship between Workplace Incivility and Organizational Silence among Nurses: A Cross-Sectional Analysis

  2024cites this paper
• Workplace Incivility and Its Impact on Public Employees’ Job Search Behavior

  2024influential citation
• THE EFFECT OF WORKPLACE INCIVILITY, PERCEIVED SUPERVISOR SUPPORT, JOB SATISFACTION ON ORGANIZATIONAL IDENTIFICATION THAT RESULTS EMPLOYEE PERFORMANCE AND TURNOVER INTENTION

  2024cites this paper
• Don’t Waste My Time! The Development and Validation of the Wasted Time Perceptions Scale

  2024cites this paper
• Explorations of strategies for inclusion for newly qualified physiotherapists from racially minoritised groups in a large, urban NHS Trust, UK.

  2024cites this paper
• Fallibility, performance, patient safety and teamwork: embedding human factors in surgery

  2024cites this paper
• Unravelling the Nexus: Exploring How Workplace Incivility Shapes Nurses Well-Being via Emotional Exhaustion Pathways

  2024cites this paper
• The role of incivility aggression on decent work: A local government sector case

  2024cites this paper
• Service before self: exploring resilience and locus of control in the frontline service effort behavior

  2024cites this paper
• Dealing with Divisiveness: Ignatian Principles for Better Relationships

  2024cites this paper
• Meta-Modelling Kindness

  2024cites this paper
• Mitigating the adverse impact of coworker incivility on organizational deviance: The self‐regulatory roles of trait conscientiousness and gender

  2024cites this paper
• General and Stereotype-Based Microaggressions Experienced by Asians and Asian Americans in the Workplace: A Qualitative Study

  2024cites this paper
• An Imperative Responsibility in Professional Role Socialization: Addressing Incivility

  2024cites this paper
• Supervisor incivility and service employee creativity: a moderated mediation model of negative affect state and core self-evaluation

  2024cites this paper
• Managing uncivil behaviour in the workplace.

  2024cites this paper
• When incivility begets incivility among hotel employees: The moderating effects of trait mindfulness and negative affect

  2024cites this paper
• No safe harbour: triage nurses as targets

  2024cites this paper
• Role of workplace bullying and workplace incivility for employee performance: Mediated-moderated mechanism

  2024cites this paper
• Attributions and perpetrators of incivility in academic surgery

  2023cites this paper
• Exploring incivility experiences of marginalized employees: implications for psychological distress

  2023cites this paper
• The impact of head teacher incivility on teacher engagement and safety behavior in secondary schools: the mediating role of perceived insider status

  2023cites this paper
• Dynamic Structural Equation Modeling of the Relationship Among Daily Workplace Incivility, Daily Emotional Exhaustion, Self-Reported Health and Psychological Capital

  2023cites this paper
• Mapping the family incivility, dissatisfaction and organizational support after the COVID-19 outbreak

  2023cites this paper
• Co-worker incivility and employee engagement among Ghanaian bank workers: does emotional intelligence matter?

  2023cites this paper
• The importance of embedding an inclusive culture within healthcare teamwork education; an evaluation of implementation methods.

  2023cites this paper
• Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis

  2023cites this paper
• Employees’ Reactions to a Citizen Incivility Climate: A Multilevel Multisource Study

  2023cites this paper
• How Polite can Impoliteness be? A Jordanian Gendered Perspective

  2023cites this paper
• Key Factors That Contribute to the Development of Resilience in Successful Women Leaders Who Experience Disrespect and the Importance of Respect in the Post-Pandemic Workplace

  2023influential citation
• Eyes on incivility in surgical teams: Teamwork, well-being, and an intervention

  2023cites this paper
• A review of the short‐term implications of discrete, episodic incivility

  2023cites this paper
• Management of Machiavellianism, Organizational Cynicism and Workplace Incivility by Servant Leaders: A Moderated Mediation Analysis of How They Maintain Trust and Performance

  2023cites this paper
• Inappropriate behaviours in a dental training environment: pilot of a UK-wide questionnaire

  2023cites this paper
• Disrespectful Colleagues, Dysfunctional Parenting: The effect of workplace incivility on parental attitudes, well-being and behaviors.

  2023cites this paper
• Do entrepreneurs mistreat probationary employees? The mediating role of perceived ethical climate and moderating roles of core job characteristics

  2023cites this paper
• The role of coworker exchange in the relationship between coworker incivility and employees' behaviors: the moderating effect of servant leadership

  2023cites this paper
• Cultural variations in perceptions and reactions to social norm transgressions: a comparative study

  2023cites this paper
• Workplace incivility: A retrospective review and future research agenda

  2023cites this paper
• A temporal investigation of experienced incivility and perpetrated counterproductive work behaviour

  2023cites this paper
• Requirements for Designing Kind Spaces

  2023cites this paper
• What should I say? Testing ways to reduce fear and increase disclosure of incivility in reference checks

  2023cites this paper
• Does Co‐worker Incivility Increase Perceived Knowledge Hiding? The Mediating Role of Work Engagement and Turnover Intentions and the Moderating Role of Cynicism

  2023cites this paper
• A thorn by any other name: the acceptability of terminology for subtle slights in UK workplaces

  2023cites this paper
• Co-worker and customer incivility on employee well-being: Roles of helplessness, social support at work and psychological detachment- a study among frontline hotel employees

  2023cites this paper
• Kick me while I’m down: Modeling employee differences of the impact of workplace incivility on employees' health and wellbeing

  2023cites this paper
• Relationship Between Workplace Incivility, Employee Performance And Employee Engagement In Healthcare Institutions

  2023cites this paper
• "Nip it in the Bud": Moderation Strategies in Open Source Software Projects and the Role of Bots

  2023cites this paper
• Examining the influence of Islamic work ethics, organizational politics, and supervisor-initiated workplace incivility on employee deviant behaviors

  2023influential citation
• Customer Incivility and Counterproductive Work Behaviors in Egyptian Healthcare Service: Does Workplace Social Support Buffer?

  2023cites this paper
• How Identity Impacts Bystander Responses to Workplace Mistreatment

  2023cites this paper
• Advancing Workplace Civility: a systematic review and meta-analysis of definitions, measurements, and associated factors

  2023cites this paper
• Supervisor incivility and counterproductive work behavior: the role of job and personal resources

  2023cites this paper
• Does person-job fit buffer employees from rumination about customer incivility?

  2023cites this paper
• “Ego massaging that helps”: a framework analysis study of internal medicine trainees’ interprofessional collaboration approaches

  2023cites this paper
• Incivility in healthcare: the impact of poor communication

  2023cites this paper
• The danger of feeling sorry for oneself: How coworker incivility diminishes job performance through perceived organizational isolation among self-pitying employees

  2023cites this paper
• How and When Workplace Incivility Decrease Employee Work Outcomes. A Moderated-Mediated Model

  2023cites this paper
• Workplace Incivility in STEM Organizations: A Typology of STEM Incivility and Affective Consequences for Women Employees

  2023cites this paper
• The Rise of Dishonest Leaders: Causes and Solutions

  2023cites this paper