Assessing the effects of self‐congruity, attitudes and customer satisfaction on customer behavioural intentions in retail environment

No abstract is available for this paper.

• Publication year

  2008

• Venue

  Marketing Intelligence & Planning

• Publication date

  2008-03-28

• Fields of study

  Business, Psychology

• Identifiers
  DOI 10.1108/02634500810860638
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Strategic Brand Management

  2007cited by this paper
• Image Congruence and the Adoption of Service Innovations

  2005cited by this paper
• What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty

  2004cited by this paper
• Customer perceived value, satisfaction, and loyalty: The role of switching costs

  2004cited by this paper
• An investigation of self-concept: actual and ideal self-congruence compared in the context of service evaluation

  2003cited by this paper
• The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing

  2003cited by this paper
• A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection

  2003cited by this paper
• An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors

  2002cited by this paper
• Premiers test et validation de la transposition d'une échelle de personnalité humaine aux marques

  2002cited by this paper
• Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction

  2001cited by this paper
• Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis

  2001cited by this paper
• Self and Product Image Congruency among Male and Female Minor League Ice Hockey Spectators: Implications for Women’s Consumption of Professional Men’s Sports

  2001cited by this paper
• Nature and operation of attitudes.

  2001cited by this paper
• Marketing Across Cultures

  2000cited by this paper
• Retail Environment, Self-Congruity, and Retail Patronage: An Integrative Model and a Research Agenda

  2000cited by this paper
• Self‐congruity and product evaluation: a cross‐cultural study

  2000cited by this paper
• L’échelle de personnalité de la marque de Jennifer Aaker: Adaptation au contexte français

  1999cited by this paper
• A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

  1999cited by this paper
• Customer benefits and company consequences of customer-salesperson relationships in retailing

  1999cited by this paper
• THE UNBEARABLE AUTOMATICITY OF BEING

  1999cited by this paper
• Measuring brand power: validating a model for optimizing brand equity

  1999cited by this paper
• Service quality, customer satisfaction, and customer value: A holistic perspective

  1999cited by this paper
• The self‐concept and image congruence hypothesis

  1998cited by this paper
• Strategic Brand Management: Building, Measuring, and Managing Brand Equity

  1997cited by this paper
• Using Self-congruity and Ideal Congruity to Predict Purchase Intention

  1997cited by this paper
• The Loyalty Effect

  1997cited by this paper
• Dimensions of Brand Personality

  1997cited by this paper
• Assessing the predictive validity of two methods of measuring self-image congruence

  1997cited by this paper
• Image congruence effects on product evaluations: The role of self‐monitoring and public/private consumption

  1996cited by this paper
• An empirical examination of a model of perceived service quality and satisfaction

  1996cited by this paper
• The Behavioral Consequences of Service Quality

  1996cited by this paper
• Self-concept and advertising effectiveness: The influence of congruency, conspicuousness, and response mode

  1995cited by this paper
• A Survey-Based Method for Measuring and Understanding Brand Equity and Its Extendibility

  1994cited by this paper
• A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling

  1994cited by this paper
• Does Personality Influence Brand Image

  1994cited by this paper
• Conceptualizing, Measuring, and Managing Customer-Based Brand Equity

  1993cited by this paper
• The Antecedents and Consequences of Customer Satisfaction for Firms

  1993cited by this paper
• Customer satisfaction, customer retention, and market share

  1993cited by this paper
• Servicescapes: The Impact of Physical Surroundings on Customers and Employees:

  1992cited by this paper
• Using Segmentation to Improve Sales Forecasts Based on Purchase Intent: Which “Intenders” Actually Buy?:

  1992cited by this paper
• Measuring Service Quality: A Reexamination and Extension

  1992cited by this paper
• Why we buy what we buy: A theory of consumption values

  1991cited by this paper
• Analyzing Variations in Advertising and Promotional Expenditures: Key Correlates in Consumer, Industrial, and Service Markets

  1990cited by this paper
• Evaluating service encounters: The effects of physical surroundings and employee responses.

  1990cited by this paper
• The Use of Intentions Data to Predict Behavior: A Best-Case Analysis

  1990cited by this paper
• EQS : structural equations program manual

  1989cited by this paper
• Linking service quality, customer satisfaction, and behavioral intention.

  1989cited by this paper
• Structural Equations with Latent Variables

  1989cited by this paper
• An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context

  1989cited by this paper
• Self concept and product choice: an integrated perspective

  1988cited by this paper
• Possessions and the Extended Self

  1988cited by this paper
• Models of Consumer Satisfaction Formation : An Extension

  1988cited by this paper
• SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

  1988cited by this paper
• Customer awareness and preferences toward competing hospital services.

  1988cited by this paper
• STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH

  1988cited by this paper
• The heuristic model of persuasion.

  1987influential reference
• Advertising and Promotion Management

  1987cited by this paper
• Using self-congruity and ideal congruity to predict purchase motivation

  1985cited by this paper
• From Intentions to Actions: A Theory of Planned Behavior

  1985cited by this paper
• Do Cognitive Responses Mediate the Effects of Advertising Content on Cognitive Structure

  1982cited by this paper
• Self-concept in consumer behaviour: a critical review”, Journal of Consumer Research, Vol. pp. .

  1982cited by this paper
• Self-Concept in Consumer Behavior: A Critical Review

  1982cited by this paper
• Intepreting Consumer Mythology: A Structural Approach to Consumer Behavior

  1981cited by this paper
• Understanding Attitudes and Predicting Social Behavior

  1980cited by this paper
• A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

  1980cited by this paper
• Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses.

  1979cited by this paper
• Cue Utilization in the Quality Perception Process

  1972cited by this paper
• Self-Concept and Brand Preference

  1971cited by this paper
• Statistical analysis of sets of congeneric tests

  1971cited by this paper
• Advertising in America: The Consumer View

  1969cited by this paper

• Determinants of consumers' sustainable product preferences: Research on hybrid cars

  2025cites this paper
• Is masculinity ruining the male skincare market? Comprehensive insights on consumer behavior in cosmetics

  2025cites this paper
• Investigating the technology acceptance model, image congruence and cultural differences in facial recognition payment adoption

  2024cites this paper
• Effects of clothing congruity on male consumers’ perceptions of salesperson’s performance and consumers’ age as a moderation

  2024cites this paper
• The influence of green brand image and green perceived quality towards green loyalty through green satisfaction as an intervening variable for LG consumers in Semarang city

  2024cites this paper
• Consumers’ Willingness to Pay a Price Premium for Integrated Products: A Moderated Mediation Model of Hedonic Value and Perceived Quality

  2024cites this paper
• Sustainability and socially responsible food consumption: an empirical investigation based on self-awareness and self-congruity theories

  2023cites this paper
• Modelling the Effects of Social Media–based Brand Communities on Brand Trust, Brand Equity and Consumer Response

  2023cites this paper
• Five decades of self‐congruity in consumer behaviour research: A systematic review and future research agenda

  2023cites this paper
• Can agrifood products generate tourist desire to visit a place? An empirical study of image transfer and self-congruity

  2023cites this paper
• Effect of Artificial Intelligence in Digital Era on Service Accuracy in Food Industry

  2022cites this paper
• Investigating Consumer Concept in a Niche Retail Market

  2022cites this paper
• Brand-Celebrity Fit, Self-Concept Consistency and Ads Experience*--An Empirical Study of Responses Towards Weibo Celebrity Ads

  2022cites this paper
• Actual Self-Image Versus Ideal Self-Image: An Exploratory Study of Self-Congruity Effects on Gambling Tourism

  2021cites this paper
• Tell me a story about yourself: The words of shopping experience and self-satisfaction

  2021cites this paper
• THE EFFECT OF SELF-CONGRUITY AND CELEBRITY ENDORSEMENT ON BRAND LOYALTY WITH BRAND ATTITUDE AS A MEDIATION VARIABLES

  2021cites this paper
• Augmenting brand experience in native advertising on social medias using fuzzy-set qualitative comparative analysis

  2021cites this paper
• REKABETÇİ ÖRGÜTLERDE MÜŞTERİ DAVRANIŞI: TÜKENMİŞLİK ALGISININ MÜŞTERİ SADAKATİNE ETKİSİ

  2021cites this paper
• The effects of perceived conference quality on attendees’ behavioural intentions

  2020cites this paper
• SELF CONGRUITY

  2020cites this paper
• The Influence of Visual Merchandising on the Patronage of Fast-Fashion Stores in Indonesia: The Role of Shopping Values and Self-Congruity

  2020cites this paper
• Effects of consumer–cause fit and consumer–product fit of cause‐related marketing on product purchase intention

  2020cites this paper
• Self-congruity theory in tourism research: A systematic review and future research directions

  2020cites this paper
• A Fuzzy-set Qualitative Comparative Analysis of Native Ads in WeChat Moment

  2020cites this paper
• THE INFLUENCE OF ATTITUDE AND SUBJECTIVE NORM ON CITIZEN’S INTENTION TO USE E-GOVERNMENT SERVICES

  2020cites this paper
• Intention to adopt bicycle-sharing in China: introducing environmental concern into the theory of planned behavior model

  2020cites this paper
• RETRACTED ARTICLE: The platform feature, self-concept congruence and brand experience: A fuzzy set-based qualitative comparative analysis based on WeChat

  2020cites this paper
• Management Research and Practice

  2020cites this paper
• AKADEMIN FÖR UTBILDNING OCH EKONOMI

  2020cites this paper
• The determinants of foreign product preference amongst elite consumers in an emerging market

  2019cites this paper
• Clothing brand purchase intention through SNS

  2019cites this paper
• The impact of culture, evaluation of store image and satisfaction on purchase intention at supermarkets

  2019influential citation
• Word of mouth communication: A mediator of relationship marketing and customer loyalty

  2019cites this paper
• Self-Congruity, Social Value, and the Use of Virtual Social Networks by Generation Y Travelers

  2019cites this paper
• Integrating theories to predict clothing purchase on SNS

  2019cites this paper
• A Study on Pre and Post-Purchase Behaviour Exhibited by Online Shoppers – Special Reference to Shoppers of Amazon.in

  2019cites this paper
• Planned Behaviour Theory: An Examination of the Intention to Return among Indonesian Hotel Resort Tourists

  2019cites this paper
• Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective

  2018cites this paper
• Consumer responses to interactive restaurant self-service technology (IRSST): The role of gadget-loving propensity

  2018cites this paper
• Pengaruh Personality Traits dan Congruity terhadap Customer Satisfaction dan Brand Loyalty pada Starbucks di Surabaya

  2018cites this paper
• When opposites attract? Exploring the existence of complementarity in self-brand congruence processes

  2018cites this paper
• Mediation of product design and moderating effects of reference groups in the context of country-of-origin effect of a luxury Brand

  2018cites this paper
• Consumer Behaviour Theory: A Theoretical and Practical Approach in Banking Industry

  2018cites this paper
• The effect of athlete celebrity endorsement on attitude toward brand and purchase intention

  2018cites this paper
• Exploring consumers’ skincare retail patronage

  2018cites this paper
• Value as a medical tourism driver interacted by experience quality

  2018cites this paper
• Does Image Matter While Shopping for a Smartphone? A Cross-Cultural Study of Indian and Canadian Consumers

  2018influential citation
• The Influence of Materialism and Self-Congruity on the Relationship of Human With Their Companion Dogs

  2018cites this paper
• Role of Relationship Marketing Quality on Customer Behavioural Intention in the Banking Sector in Kenya

  2017cites this paper
• Electronic word of mouth in the Taiwanese social networking community: participation factors

  2017cites this paper
• Self-Expressiveness as Consumers' Motivation to Share Online Video Advertisements in Jakarta

  2017cites this paper
• Forecasting of Satisfaction and Revisit Intention of Indonesia Shoppers in Shopping Malls

  2017cites this paper
• The effects of consumer and brand personality on mobile services purchase

  2017cites this paper
• Self image congruity and its impact on wine tourism

  2017cites this paper
• One step deeper: gender and congruity in celebrity endorsement

  2017cites this paper
• The influence of tourism experience self-congruity on the use of virtual social networks

  2017influential citation
• Anti-consumption and materialism in consumer behaviour: a value orientation perspective

  2017cites this paper
• INTERDISCIPLINARY DESCRIPTION OF COMPLEX SYSTEMS Scientific Journal

  2017cites this paper
• Cultivating the brand-customer relationship in Facebook fan pages: a study of fast- fashion industry

  2017cites this paper
• Perceived quality, perceived risk and customer trust affecting customer loyalty of environmentally friendly electronics products

  2017cites this paper
• Service Quality, Students’ Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions

  2017cites this paper
• ORIENTASI PEMBELIAN DALAM KONGRUENSI-TERPERSEPSI PADA RITEL MULTI KANAL

  2017cites this paper
• Factorial Validation Predictors of Attitude among user and Nonuser of Halal Skin Care Product

  2016cites this paper
• Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework

  2016cites this paper
• Determinants of Smartphone Repeat Purchase Intention among Malaysians: A Moderation Role of Social Influence and a Mediating Effect of Consumer Satisfaction

  2016cites this paper
• LINKING ATTITUDE TO ACTUAL PURCHASE OF HERBAL PRODUCT IN MALAYSIA: THE MODERATING ROLE OF PERCEIVED RISK

  2016cites this paper
• Influence of Customer Service and Firm- Level Characteristics on Customer Satisfaction Among Large Retail Supermarkets in Kenya: Theoretical Framework

  2016cites this paper
• The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention

  2016cites this paper
• Spanish Food Private Labels: In Search of a Differential Positioning

  2016cites this paper
• Role of Relational Trust on Customer Behavioural Intentions: Evidence from Kenya's Banking Sector

  2016cites this paper
• The Effects of Self-Image Congruence, Tourists’ Experiences and Satisfaction on Behavioral Intention

  2016influential citation
• It is all about desires! Motivation to engage in medical tourism practices and subjective well-being.

  2016cites this paper
• MATERYALİZM, ÖZ-BENZEŞİM VE BİREYSELCİLİĞİN KİŞİSELLEŞTİRİLMİŞ REKLAMA YÖNELİK TUTUMLAR VE KİŞİSELLEŞTİRİLMİŞ REKLAMLARI SOSYAL AĞLARDA PAYLAŞMA NİYETİ ÜZERİNDEKİ ETKİLERİ

  2016cites this paper
• The mediating role of commitment, trust and satisfaction in the relationship of business to business customer satisfaction and loyalty

  2016cites this paper
• Developing and Examining a Model of Perceived Quality , Perceived Value and Perceived Risk Affecting Customer Loyalty of Environmentally-Friendly Electronic Products

  2016cites this paper
• Influence of customer values and self-image congruity on customer behavior based CRM performance

  2015cites this paper
• QUALITY OF WORK LIFE AND ORGANIZATIONAL COMMITMENT IN SAUDI ARABIA: THE ROLE OF JOB INVOLVEMENT AND SENSE OF EFFICACY

  2015cites this paper
• Managing self-service technology service quality to enhance e-satisfaction

  2015cites this paper
• The influences of teaching quality, student satisfaction, school image, and student loyalty on the reputation of self-financed higher education institutions in Hong Kong

  2015cites this paper
• An investigation of patterns of self-brand personality alignment

  2015cites this paper
• The moderating effect of perceived benefit on the relationship between attitude and actual purchase of herbal product in Malaysia

  2015cites this paper
• Moderating effect of perceived risk on the relationship between product safety and intention

  2015cites this paper
• The antecedents of herbal product actual purchase in Malaysia

  2015cites this paper
• A Measurement Scale for Evaluating Quality of Work Life: Conceptualization and Empirical Validation

  2015cites this paper
• The Effect of Self-Congruency on Customer Behavior and Involvement

  2015cites this paper
• International student satisfaction with, and behavioural intentions towards, universities in Victoria

  2015cites this paper
• Drivers Of Customer Loyalty In South African Retail Stores

  2015cites this paper
• Effect of Perceived Value on Memories, Attitudes, and Loyalty

  2015cites this paper
• Identificación del turista con el destino: efecto sobre el capital de marca

  2014cites this paper
• Variety Seeking Behaviour as a Measure of Enduring Loyalty

  2014cites this paper
• A QUALITATIVE STUDY ABOUT THE ROLE OF BRAND USER STEREOTYPES ON ADVERTISING EFFICIENCY

  2014cites this paper
• Actual self‐concept versus ideal self‐concept: An examination of image congruence and consumers in the health club industry

  2013cites this paper
• A Comparative Analysis of Young Chinese Female Consumers ’ Luxury Brand Purchase Intentions in Virtual and Brick-and-Mortar Store Environments

  2013cites this paper
• Does game self-congruity increase usage and purchase?

  2013cites this paper
• SERVICE QUALITY OF MALAYSIAN HIGHER EDUCATIONAL INSTITUTIONS: A CONCEPTUAL FRAMEWORK

  2013cites this paper
• Store selection criteria amongst black consumers in the purchase of sportswear apparel in Soweto and the relationship with store satisfaction and loyalty

  2013cites this paper
• Moderating Effect of Individualism/collectivism on the Association between Service Quality, Corporate Reputation, Perceived Value and Consumer Behavioural Intention

  2013cites this paper
• Self-image congruence in consumer behavior

  2012influential citation
• Studies on the Relationship between Social Cues in the Servicescape and Customer Behavioral Intention

  2012cites this paper
• Longitudinal study of green marketing strategies that influence Millennials

  2012cites this paper