The Tyranny of Metrics

Simone Raudino

Published 2019 in The European Legacy

ABSTRACT

“In this clear and compelling book, Jerry Muller shows how our attempts to improve orga nizational outcomes through quantitative mea sures have metastasized into a culture of gaming and manipulation. Through carefully researched case studies on education, healthcare, and compensation, The Tyranny of Metrics makes a convincing case that we need to restore judgment and ethical considerations at a time when shallow quantification threatens the integrity of our most impor tant institutions.” — RAKESH KHURANA, Harvard Business School

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