From implementation to design: tailoring and the emergence of systematization in CSCW

In this paper, we look at how people working in a governmental labor inspection agency tailor their shared PC environment. Starting with standard off-the-shelf software, the tailors adapt that software to the particular workplace in which they are embedded, at the same time that they modify and extend the practices of that workplace. Over time, their adaptations and the tailoring processes themselves become structured and systematized within the organization. This tendency toward systematization is in part a response to the requirement that the results of tailoring be sharable across groups of users. Our study focuses on several dimensions of the work of tailoring: construction, organizational change, learning, and politics. We draw two kinds of lessons for system development: how better to support the work of tailors, and how system developers can learn from and cooperate with tailors.

• Publication year

  1994

• Venue

  Conference on Computer Supported Cooperative Work

• Publication date

  1994-09-01

• Fields of study

  Computer Science, Engineering

• Identifiers
  DOI 10.1145/192844.192869
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Making representations work

  1995cited by this paper
• Design at work: Cooperative design of computer systems, Greenbaum, J. and Kyng, M. (Eds.). The book, Design at Work: Cooperative design of computer systems, Lawrence Erlbaum Associates, 1991, (ISBN 0-8058-611-3) is available in hardback ($49.95) and paperback ($29.95)

  1994cited by this paper
• Helping CSCW applications succeed: the role of mediators in the context of use

  1994cited by this paper
• A historical perspective on work practices and technology

  1994cited by this paper
• Borderline Issues: Social and Material Aspects of Design

  1994cited by this paper
• Historical Analysis and Conflicting Perspectives - Contextualizing HCI

  1993cited by this paper
• A Small Matter of Programming: Perspectives on End User Computing

  1993cited by this paper
• The AT-project: practical research in cooperative design

  1993cited by this paper
• Interactive Expertise: Studies in Distributed Working Intelligence. Research Bulletin 83.

  1992cited by this paper
• Issues in the design and specification of class libraries

  1992cited by this paper
• Gardeners and gurus: patterns of cooperation among CAD users

  1992cited by this paper
• Hawaii international conference on system sciences

  1992cited by this paper
• Technology as a Vehicle for Organisational Learning and Change

  1992cited by this paper
• Interactive expertise : studies in distributed working intelligence

  1992cited by this paper
• Designing for cooperation: cooperating in design

  1991cited by this paper
• Open-Ended Interaction in Coorperative Prototyping: A Video-Based Analysis

  1991cited by this paper
• Situated Learning: Legitimate Peripheral Participation

  1991cited by this paper
• Twinkling Lights and Nested Loops: Distributed Problem Solving and Spreadsheet Development

  1991cited by this paper
• Through the Interface: A Human Activity Approach To User Interface Design

  1990cited by this paper
• Patterns of sharing customizable software

  1990cited by this paper
• User-tailorable systems: pressing the issues with buttons

  1990cited by this paper
• Professional systems development: experience, ideas and action

  1990cited by this paper
• Plans and situated actions

  1987cited by this paper
• Adaptability and Tailorability in NoteCards

  1987cited by this paper
• Programming as theory building

  1985cited by this paper
• Paperwork

  year unknowncited by this paper

• Redistrict: Online Public Deliberation Support that Connects and Rebuilds Inclusive Communities

  2024cites this paper
• ‘The Cloud is Not Not IT’: Ecological Change in Research Computing in the Cloud

  2024cites this paper
• Mirrorverse: Live Tailoring of Video Conferencing Interfaces

  2023cites this paper
• Configurations of Digital Participatory Budgeting

  2023cites this paper
• Considering the Artifact Ecology when Supporting the Evolution of Practices - Analyzing the Parallel Journeys of Two Teleconsultation Software in a General Hospital

  2022cites this paper
• Are you there? Presence in collaborative distance work

  2021cites this paper
• Participatory Design

  2021cites this paper
• TweakIt: Supporting End-User Programmers Who Transmogrify Code

  2021cites this paper
• ’ s repository of research publications and other research outputs When the tail wags the dog ? Digitalisation and corporate reporting Journal Item

  2021cites this paper
• Metamorfosis organizacionales del cambio tecnológico: Integración de Sistemas Informáticos en una organización de salud colombiana

  2021cites this paper
• When the tail wags the dog? Digitalisation and corporate reporting

  2021cites this paper
• Orienting to the Wild

  2020cites this paper
• Shaping Social Innovation in Local Communities: The Contribution of Intermediaries

  2020cites this paper
• Terminology for Evolving Design Artifacts

  2019cites this paper
• Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp

  2019cites this paper
• Research for practice

  2019cites this paper
• The DevOps Phenomenon

  2019cites this paper
• Social Computing and Social Media. Design, Human Behavior and Analytics

  2019cites this paper
• Framing design for appropriation with Zones of Proximal Evolution: Email for PIM

  2019cites this paper
• How Do Users Perceive a Design-in-Use Approach to Implementation? A Healthcare Case

  2019cites this paper
• Towards Professionalization in an Online Community of Emerging Occupation: Discourses among UX Practitioners

  2018cites this paper
• L’ethnographie des infrastructures

  2018cites this paper
• L’ethnographie des infrastructures

  2018cites this paper
• Making Interface Customizations Work: Lessons from a Successful Tailoring Community

  2017cites this paper
• Designing for Appropriation: A Theoretical Account

  2017cites this paper
• End User Development and Infrastructuring - Sustaining Organizational Innovation Capabilities

  2017cites this paper
• Participatory Continuing Design: "Living with" Videoconferencing in Rehabilitation.

  2017cites this paper
• Supporting Appropriation Work: A Workshop Report

  2015cites this paper
• The Brokering Approach for Enabling Collaborative Scientific Research

  2015cites this paper
• The appropriation of a software ecosystem: a practice take on the usage, maintenance and modification of the eclipse IDE

  2015cites this paper
• Future of end-user software engineering: beyond the silos

  2014cites this paper
• User participation in pilot implementation: porters and nurses coordinating patient transports

  2014cites this paper
• Enhanced Use of IT: A New Perspective on Post-Adoption

  2014cites this paper
• New and Emerging Challenges of the ICT-Mediated Health and Well-Being Services

  2014cites this paper
• Appropriation by unanticipated users: looking beyond design intent and expected use

  2013cites this paper
• Design Principles for Research Data Export: Lessons Learned in e-Health Design Research

  2013cites this paper
• ICT Development and Organizational Change in the Thai Public Sector.

  2013cites this paper
• Designing interactive content with blind users for a perceptual supplementation system

  2013cites this paper
• An Effective End-User Development Approach through Domain-Specific Mashups for Research Impact Evaluation

  2013cites this paper
• Challenges and Opportunities in Contemporary Participatory Design

  2012cites this paper
• Product Semantics in Design Research Practice

  2012cites this paper
• Remix and play: lessons from rule variants in texas hold'em and halo 2

  2012cites this paper
• Cultural appropriation: information technologies as sites of transnational imagination

  2012cites this paper
• Selecting users for participation in IT projects: Trading a representative sample for advocates and champions?

  2011cites this paper
• MUTABILITY MATTERS: BASELINING THE CONSEQUENCES OF DESIGN

  2011cites this paper
• Supporting collaborative help for individualized use

  2011cites this paper
• Understanding information technology appropriation in organisations

  2011cites this paper
• Information Systems Foundations: The Role of Design Science

  2011cites this paper
• Collaborative Help for Individualized Problems: Learning from the MythTV User Community and Diabetes Patient Support Groups

  2011cites this paper
• Infrastructuring When You Don't - End-User Development and Organizational Infrastructure

  2011cites this paper
• Older people's appropriation of computers and the Internet

  2011cites this paper
• Supporting agile modeling through experimentation in an integrated urban simulation framework

  2010influential citation
• Infrastructure Time: Long-term Matters in Collaborative Development

  2010cites this paper
• Evaluating information systems: an appropriation perspective

  2010cites this paper
• Appropriation Infrastructure: Mediating Appropriation and Production Work

  2010cites this paper
• Theorising about the lifecycle of IT use: An appropriation perspective

  2010influential citation
• SEVENTH FRAMEWORK PROGRAMME THEME 3 ICT - INFORMATION AND COMMUNICATION TECHNOLOGIES

  2010cites this paper
• Software appropriation over time: from adoption to stabilization and beyond

  2010cites this paper
• Rise of the expert amateur: DIY projects, communities, and cultures

  2010cites this paper
• Authority-based and bottom-up diffusion of collaboration information technologies: constraints and enablements

  2009cites this paper
• The State of the Art in End-User Software Engineering

  2009cites this paper
• Combining Variance and Process Research Approaches to Understand System Use

  2009cites this paper
• Realising Telework: The Role Of Design

  2009cites this paper
• The State of the Art in End-User Software Engineering

  2009cites this paper
• The Long Now of Technology Infrastructure: Articulating Tensions in Development

  2009cites this paper
• Computer help at home: methods and motivations for informal technical support

  2009cites this paper
• Detecting the Minimal

  2009cites this paper
• Participative design and the challenges of large-scale systems: extending the iterative PD approach

  2008cites this paper
• Inventing new uses for tools: A cognitive foundation for studies on appropriation

  2008cites this paper
• Managing emerging and conflicting groupware use in organisations

  2008cites this paper
• Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach

  2008cites this paper
• Supporting the Cooperative Design Process of End-User Tailoring

  2008cites this paper
• The Role of Social Networks in Technology Appropriation over time

  2008cites this paper
• Intermediaries, Users and Social Learning in Technological Innovation

  2008cites this paper
• Reach, Bracket, and the Limits of Rationalized Coordination: Some Challenges for CSCW

  2008cites this paper
• Chapter 14 End-User Development as Adaptive Maintenance Two Industrial Cases

  2008cites this paper
• 1 Privacy Issues and Human-Computer Interaction

  2008cites this paper
• The implications of enterprise-wide pipeline management tools for organizational relations and exchanges

  2007cites this paper
• Managing technology use and learning in nonprofit community organizations: methodological challenges and opportunities

  2007cites this paper
• Tensions across the scales: planning infrastructure for the long-term

  2007cites this paper
• Patterns as a paradigm for theory in community-based learning

  2007cites this paper
• Modeling the Document Flow within a Cooperative Process as a Resource for Action

  2007cites this paper
• Evolution, Not Revolution: PD in the Toolbelt Era

  2007cites this paper
• Supporting learning-in-use : some applications of activity theory to the analysis and design of ICT-enabled collaborative work and learning

  2007influential citation
• Patterns as a paradigm for theory in community-based learning

  2007cites this paper
• Anwenderorientierte Groupware

  2006cites this paper
• End-User Development as Adaptive Maintenance

  2006cites this paper
• Making things work: dimensions of configurability as appropriation work

  2006cites this paper
• A Study of the Interplay of Power and Knowledge in the Implementation of Configurable Information Technologies

  2006cites this paper
• Supporting Collaborative Tailoring

  2006cites this paper
• Sensemaking in Technology-Use Mediation: Adapting Groupware Technology in Organizations

  2006influential citation
• Supporting Configuring as Appropriation Work

  2006cites this paper
• When second wave HCI meets third wave challenges

  2006cites this paper
• Factors Influencing the Co-Evolution of Computer-Mediated Collaborative Practices and Systems: A Museum Case Study

  2005cites this paper
• From tailoring to appropriation support: Negotiating groupware usage

  2005cites this paper
• Over the Shoulder Learning: Supporting Brief Informal Learning

  2005cites this paper
• Interactive Models for Virtual Enterprises

  2005cites this paper
• Factors Influencing Error Recovery in Collections Databases: A Museum Case Study1

  2005cites this paper
• Bridging the Gap between Development and Use : Support of Tailorability in Software Evolution

  2005cites this paper
• Global-local negotiations for implementing configurable packages: The power of initial organizational decisions

  2005cites this paper