DRIVING IT HOME: HOW WORKPLACE EMOTIONAL LABOR HARMS EMPLOYEE HOME LIFE

No abstract is available for this paper.

• Publication year

  2014

• Venue

  Personnel Psychology

• Publication date

  2014-06-01

• Fields of study

  Business, Psychology

• Identifiers
  DOI 10.1111/PEPS.12044
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• The Importance of Insincerity and Inauthenticity for Self and Society: Why Honesty is Not the Best Policy

  2016cited by this paper
• Borrowing from Sleep to Pay Work and Family: Expanding Time‐Based Conflict to the Broader Nonwork Domain

  2012cited by this paper
• Lost sleep and cyberloafing: Evidence from the laboratory and a daylight saving time quasi-experiment.

  2012cited by this paper
• Moving emotional labor beyond surface and deep acting

  2012cited by this paper
• Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring

  2012cited by this paper
• Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.

  2012cited by this paper
• A 12-Point Circumplex Structure of Core Affect.

  2011cited by this paper
• Neuroticism Mediates the Relationship Between Childhood Adversity and Adult Sleep Quality

  2011cited by this paper
• On the costs and benefits of emotional labor: a meta-analysis of three decades of research.

  2011influential reference
• Examining the Effects of Sleep Deprivation on Workplace Deviance: A Self-Regulatory Perspective

  2011cited by this paper
• A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender

  2011influential reference
• Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being.

  2011cited by this paper
• WORKPLACE SOCIAL SUPPORT AND WORK-FAMILY CONFLICT: A META-ANALYSIS CLARIFYING THE INFLUENCE OF GENERAL AND WORK-FAMILY-SPECIFIC SUPERVISOR AND ORGANIZATIONAL SUPPORT.

  2011cited by this paper
• I’ll sleep when I’m dead: Managing those too busy to sleep

  2011cited by this paper
• Unraveling the daily stress crossover between unemployed individuals and their employed spouses.

  2011cited by this paper
• Health and turnover of working mothers after childbirth via the work-family interface: an analysis across time.

  2011cited by this paper
• Lack of sleep and unethical conduct

  2011cited by this paper
• Staying well and engaged when demands are high: the role of psychological detachment.

  2010cited by this paper
• Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment

  2010cited by this paper
• Advancing measurement of work and family domain boundary characteristics

  2010cited by this paper
• Development and initial evaluation of an enhanced measure of boundary flexibility for the work and family domains.

  2010cited by this paper
• The downside of goal-focused leadership: the role of personality in subordinate exhaustion.

  2010cited by this paper
• Happy, healthy, and productive: the role of detachment from work during nonwork time.

  2010cited by this paper
• The intersection of work and family life: the role of affect.

  2010cited by this paper
• The Impact of Emotional Labor on Work-Family Outcomes.

  2010cited by this paper
• `I'm tired': Differential effects of physical and emotional fatigue on workload management strategies

  2009cited by this paper
• Workplace bullying and sleep disturbances: findings from a large scale cross-sectional survey in the French working population.

  2009cited by this paper
• Changing to daylight saving time cuts into sleep and increases workplace injuries.

  2009cited by this paper
• Sleep Deprivation and Decision-Making Teams: Burning the Midnight Oil or Playing with Fire?

  2009cited by this paper
• Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

  2009cited by this paper
• Longitudinal evaluation of sleep-disordered breathing and sleep symptoms with change in quality of life: the Sleep Heart Health Study (SHHS).

  2009cited by this paper
• The Importance of Insincerity and Inauthenticity for Self and Society: Honesty is Not the Best Policy

  2009cited by this paper
• A MODEL OF STRESS AND COPING AND THEIR INFLUENCE ON INDIVIDUAL AND ORGANIZATIONAL OUTCOMES

  2009cited by this paper
• Quality of Work Life as a Mediator Between Emotional Labor and Work Family Interference

  2009cited by this paper
• IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY

  2009cited by this paper
• Incidence and risk factors of insomnia in a population-based sample.

  2009cited by this paper
• THE SPILLOVER OF DAILY JOB SATISFACTION ONTO EMPLOYEES' FAMILY LIVES: THE FACILITATING ROLE OF WORK-FAMILY INTEGRATION

  2009cited by this paper
• Emotion and lying in a non-native language.

  2009cited by this paper
• A Prostitute's Lived Experiences of Stigma

  2009cited by this paper
• Affective Influences on Employee Satisfaction and Performance

  2008cited by this paper
• Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays

  2008cited by this paper
• Mood spillover and crossover among dual-earner couples: a cell phone event sampling study.

  2008cited by this paper
• The theory of cognitive dissonance By

  2008cited by this paper
• "Did you have a nice evening?" A day-level study on recovery experiences, sleep, and affect.

  2008cited by this paper
• Job-Related Emotional Labor and Its Relationship to Work-Family Conflict and Facilitation

  2008cited by this paper
• Individual differences and lying in everyday life

  2008cited by this paper
• Emotional exhaustion and job performance: the mediating role of motivation.

  2007cited by this paper
• Liability to anxiety and severe life events as predictors of new-onset sleep disturbances.

  2007cited by this paper
• When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home.

  2007influential reference
• The Recovery Experience Questionnaire: development and validation of a measure for assessing recuperation and unwinding from work.

  2007cited by this paper
• Work and personal life boundary management: boundary strength, work/personal life balance, and the segmentation-integration continuum.

  2007cited by this paper
• Children’s Deceptive Behaviors And Related Social Characters

  2007cited by this paper
• Losing sleep over organizational injustice: attenuating insomniac reactions to underpayment inequity with supervisory training in interactional justice.

  2006cited by this paper
• Clarifying conditions and decision points for mediational type inferences in Organizational Behavior

  2006cited by this paper
• Work‐family interference, emotional labor and burnout

  2006cited by this paper
• Insomnia, Emotions, and Job Satisfaction: A Multilevel Study

  2006cited by this paper
• Preliminary Validation of the Work-Family Integration-Blurring Scale

  2005cited by this paper
• The dimensionality and antecedents of emotional labor strategies

  2005cited by this paper
• Is “service with a smile” enough? Authenticity of positive displays during service encounters

  2005cited by this paper
• Expanding the psychosocial work environment: workplace norms and work-family conflict as correlates of stress and health.

  2004cited by this paper
• Development and validation of the Emotional Labour Scale

  2003cited by this paper
• The relation between work-family balance and quality of life

  2003cited by this paper
• Individual differences in two emotion regulation processes: implications for affect, relationships, and well-being.

  2003cited by this paper
• WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY

  2003cited by this paper
• When work and family collide: Deciding between competing role demands

  2003cited by this paper
• Intellectual performance and ego depletion: role of the self in logical reasoning and other information processing.

  2003cited by this paper
• Salespeople's affect toward customers: Why should it be important for retailers?

  2003cited by this paper
• Common method biases in behavioral research: a critical review of the literature and recommended remedies.

  2003cited by this paper
• Work load and work hours in relation to disturbed sleep and fatigue in a large representative sample.

  2002cited by this paper
• Emotional labor and burnout: Comparing two perspectives of "people work"

  2002cited by this paper
• Mechanisms linking employee affective delivery and customer behavioral intentions.

  2002cited by this paper
• Sleep disturbances, work stress and work hours: a cross-sectional study.

  2002cited by this paper
• PERSONALITY AND SOCIAL PSYCHOLOGY BULLETIN Richards, Gross / COMPOSURE AT ANY COST? Composure at Any Cost? The Cognitive Consequences of Emotion Suppression

  2001cited by this paper
• Job burnout.

  2001cited by this paper
• The impact of sleep deprivation on decision making: a review.

  2000cited by this paper
• Self-regulation and depletion of limited resources: does self-control resemble a muscle?

  2000cited by this paper
• Emotion regulation in the workplace: a new way to conceptualize emotional labor.

  2000cited by this paper
• The effects of exercise as a countermeasure for fatigue in sleep-deprived aviators.

  2000cited by this paper
• Mood and temperament

  2000cited by this paper
• Mechanisms Linking Work and Family: Clarifying the Relationship Between Work and Family Constructs

  2000cited by this paper
• All in a Day'S Work: Boundaries and Micro Role Transitions

  2000cited by this paper
• Job stress and sleep disorders: findings from the Helsinki Heart Study

  2000cited by this paper
• Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict

  2000cited by this paper
• Emotional Labour and Authenticity: Views from Service Agents

  2000cited by this paper
• Bridging the work-family policy and productivity gap: A literature review

  1999cited by this paper
• A short form of the Positive and Negative Affect Schedule: evaluation of factorial validity and invariance across demographic variables in a community sample

  1999cited by this paper
• Multilevel Mediation Modeling in Group-Based Intervention Studies

  1999cited by this paper
• Work–family conflict, policies, and the job–life satisfaction relationship: A review and directions for organizational behavior–human resources research.

  1998cited by this paper
• The Emerging Field of Emotion Regulation: An Integrative Review

  1998cited by this paper
• Emotional exhaustion as a predictor of job performance and voluntary turnover.

  1998cited by this paper
• Ego depletion: is the active self a limited resource?

  1998cited by this paper
• Antecedent- and response-focused emotion regulation: divergent consequences for experience, expression, and physiology.

  1998cited by this paper
• Hiding feelings: the acute effects of inhibiting negative and positive emotion.

  1997cited by this paper
• Predicting completeness of symptom relief after major heart surgery.

  1996cited by this paper
• Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.

  1996cited by this paper
• A meta-analytic examination of the correlates of the three dimensions of job burnout.

  1996cited by this paper
• Calendars and keys: The classification of “home” and “work”

  1996cited by this paper
• Role Stressors, Mood Spillover, and Perceptions of Work-Family Conflict in Employed Parents

  1994cited by this paper
• The Pittsburgh Sleep Diary

  1994cited by this paper
• Mini-markers: a brief version of Goldberg's unipolar big-five markers.

  1994cited by this paper

• How conversational artificial intelligence alleviates individual insomnia: the roles of perceived understanding and anxiety

  2026cites this paper
• Exploring Despotic Leadership: An ADO-TCM-Based Systematic Review

  2026cites this paper
• Saving Maternal Health: The Racialized Labor and Burnout of Birthworkers of Color in the United States.

  2026cites this paper
• Predicting employees’ engagement using a framework of emotional resources and ethical climate

  2025cites this paper
• Work–Family Conflict and Conflict Resolution Styles of Married Academicians: An Application of Relational Turbulence Theory

  2025cites this paper
• Green organization, green employees: investigating how green human resource management inspires employees’ green consumption in China

  2025cites this paper
• The relationship between teacher emotional labor and work/family conflict: The mediating role of teacher-colleague relations.

  2025cites this paper
• The impact of emotional labor on mental health: A systematic review and meta-analysis of multi-occupational groups.

  2025cites this paper
• Surface Acting Loss Spirals: Getting Unstuck With Recovery Activities

  2025cites this paper
• How does daily emotional labor affect emotional recovery the next day? The mediating roles of relaxation and rumination after work

  2025cites this paper
• “Gentle Lady, Beware of Frowns”: The Culture of Domesticity as a Paean to Emotional Labor

  2025cites this paper
• Born to sell or selling yourself out? The role of emotional labor in B2B salespeople

  2025cites this paper
• Designing Interactive Agents to Support Emotion Regulation in the Workplace through Guided Art-Making

  2024cites this paper
• Examining the implications of work–nonwork demand congruence

  2024cites this paper
• Assessing the Spillover Effect of Despotic Leadership on an Employee’s Personal Life in the Form of Family Incivility: Serial Mediation of Psychological Distress and Emotional Exhaustion

  2024cites this paper
• Blurred lines: The spillover and crossover effects of interpersonal experiences at work on family behaviors and well-being

  2024cites this paper
• How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?

  2024cites this paper
• Emotional labor as emotion regulation investigated with ecological momentary assessment – a scoping review

  2024cites this paper
• Good and bad days at work: A descriptive review of day‐level and experience‐sampling studies

  2024cites this paper
• Power distance orientation alleviates the beneficial effects of empowering leadership on actors’ work engagement via negative affect and sleep quality

  2024influential citation
• Work-life Balance of White-collar Remote Workers in a Technopark in Turkey

  2024cites this paper
• Emotional labor and absenteeism among early childhood educators: The mediating roles of negative affect and psychological meaningfulness

  2024cites this paper
• Workplace interpersonal capitalization and employee well-being

  2024cites this paper
• “I Didn't See That Coming!” A daily investigation of the effects of as‐expected and un‐expected workload levels

  2024cites this paper
• Emotion Regulation During Hostile Interactions: Optimizing Regulation Profiles for Event Performance and Well-Being

  2024cites this paper
• Working with pride in the shadow of shame: Emotional dissonance and identity work during a corporate scandal

  2024cites this paper
• Early childhood educators’ emotional labor and burnout in an emerging economy: The mediating roles of affective states

  2023cites this paper
• A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment

  2023influential citation
• Surface acting and work–family conflict: the roles of exhaustion, anxiety and education

  2023cites this paper
• Why and when surface acting interferes with family functioning: The role of psychological detachment and family-supportive supervisor behaviors

  2023cites this paper
• Reprint of: Divergence between employer and employee understandings of passion: Theory and implications for future research

  2023cites this paper
• Mental Health Outcomes among Urban Public Transport Workers: A Systematic Literature Review

  2023cites this paper
• The effects of workplace friendship network centrality on deep acting

  2023cites this paper
• A qualitative study on emotional labor and work-family conflict in caregivers working in nursing homes

  2023cites this paper
• The relationship between job demands, resources and subjective wellbeing: The role of work-family conflict across the life course

  2023cites this paper
• Promoting Women’s Well-Being: A Systematic Review of Protective Factors for Work–Family Conflict

  2023cites this paper
• Examination of daily abusive supervision effects on next-day employee wellbeing: a spillover perspective

  2023cites this paper
• How emotional labor harms employee’s performance: unleashing the missing links through anxiety, quality of work-life and Islamic work ethic

  2023influential citation
• Unforeseen emotional labour: A collaborative autoethnography exploring researcher experiences of studying Long COVID in health workers during the COVID-19 pandemic

  2023cites this paper
• Impacts of Emotional Labour on Employee Retention in The Health Sector

  2023cites this paper
• “Horrible Slime Stories” When Serving Victims: The Labor of Role-taking and Secondary Trauma Exposure

  2023cites this paper
• The Effects of Emotional Labor on Work Strain and Nonwork Strain Among Dancers: A Person-Centered Approach

  2023cites this paper
• Facades of conformity and cyberloafing: a moderated mediation model

  2023cites this paper
• When does work-family conflict occur?

  2022cites this paper
• Fake it or make it to stay? A case of Pakistani frontline emergency rescue workers

  2022cites this paper
• Reconsidering autistic 'camouflaging' as transactional impression management.

  2022cites this paper
• “If you keep talking, I’ll leave”: The impact of workplace interpersonal capitalization on contact avoidance

  2022cites this paper
• Beyond the workday: The effect of daily customer interpersonal injustice on hotel employee experiences after work and the next day

  2022cites this paper
• Service with a Smile: The Differential Effects of Emotional Labor on Boundary Spanners in the Banking Industry

  2022cites this paper
• Divergence between employer and employee understandings of passion: Theory and implications for future research

  2022cites this paper
• Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting

  2022cites this paper
• The Great Resignation among Restaurant Workers: A Content Analysis of News Sources’ Portrayals of the COVID-19 Labor Shortage

  2022cites this paper
• Emotional labor among Turkish nurses: A cross-sectional study.

  2022cites this paper
• Coughing Customer: The Interplay of the Behavioral Immune System and Emotional Labor of Frontline Workers

  2022cites this paper
• Work-Family Enrichment: Does It Help Manage Emotional Exhaustion During The COVID-19 Pandemic?

  2022cites this paper
• The Effect of Emotional Labor on the Physical and Mental Health of Health Professionals: Emotional Exhaustion Has a Mediating Effect

  2022cites this paper
• Going the extra (s)mile: Countermeasures to emotional labour dysregulation in Australian reef tourism

  2022cites this paper
• Emotional Pasts in Swedish Rescue Services: Bringing Temporality to the Fore in the Field of Emotional Regimes

  2022cites this paper
• How are you Sleeping? Leadership Support, Sleep Health, and Work-Relevant Outcomes

  2021cites this paper
• So tired, I can't even help you: how work-related sleep deprivation evokes dehumanization of organizational leaders and less organizational citizenship behavior

  2021influential citation
• Fake it till you make it with your boss? Surface acting in interactions with leaders

  2021cites this paper
• The Management of Emotional Labor in the Work of Australian University Business School Academics and the Implications for Well-Being

  2021cites this paper
• Emotional labour influences on psychological health: The moderating role of religiosity

  2021cites this paper
• Contesting “Authenticity” in Authentic Leadership through a Mad Studies Lens

  2021cites this paper
• Data and Organization Studies: Aesthetics, emotions, discourse and our everyday encounters with data

  2021cites this paper
• A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions

  2021cites this paper
• The Differential Effect of Emotional Labour on Boundary Spanners

  2021cites this paper
• Respuestas diferenciales ante las demandas emocionales del trabajo: una revisión de la literatura sobre características individuales y trabajo emocional

  2021cites this paper
• The Impact of Daily Emotional Labor on Health and Well-Being

  2021cites this paper
• How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach

  2021cites this paper
• Emotional Labour in the Lifeworld of Indian Hospitality Employees: A Phenomenological Inquiry

  2021cites this paper
• Making nice or faking nice? Exploring supervisors’ two‐faced response to their past abusive behavior

  2020cites this paper
• A Comparison of Frequency- and Agreement-Based Response Formats in the Measurement of Burnout and Engagement

  2020cites this paper
• Implications of Emotional Labor on Work Outcomes of Service Workers in Not-for-Profit Human Service Organizations

  2020cites this paper
• The Relationship Between Work Engagement and Work–Life Balance in Organizations: A Review of the Empirical Research

  2020cites this paper
• Feeling activated and acting unethically: The influence of activated mood on unethical behavior to benefit a teammate

  2020cites this paper
• Worker Health and Well-Being in the Gig Economy: A Proposed Framework and Research Agenda

  2020cites this paper
• Emotions naturally and laboriously expressed: Antecedents, consequences, and the role of valence

  2020cites this paper
• Cursed creatives: alienation, sublimation, and the plight of contemporary creative work

  2020cites this paper
• Testing a multidimensional model of emotional labor, emotional abilities, and exhaustion: A multilevel, multimethod approach.

  2020cites this paper
• Leader sleep devaluation, employee sleep, and unethical behavior.

  2020cites this paper
• Emotional labor: A comprehensive literature review

  2020cites this paper
• Factors influencing employee’s quality of life during COVID-19 pandemic

  2020cites this paper
• Emotional Labor in Health Care: The Moderating Roles of Personality and the Mediating Role of Sleep on Job Performance and Satisfaction

  2020cites this paper
• Workplace Surface Acting and Employee Insomnia: A Moderated Mediation Model of Psychological Detachment and Dispositional Mindfulness

  2020cites this paper
• Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

  2020cites this paper
• Dynamic Emotional Labor

  2020cites this paper
• Emotional Labor

  2020cites this paper
• Impact of surface acting and deep acting techniques on teachers’ organizational commitment

  2020cites this paper
• Presenteeism of Hotel Employees: Interaction Effects of Job Stress and Emotional Labor

  2020cites this paper
• A Moderated Mediation Model of Emotional Labor and Service Performance: Examining the Role of Work–Family Interface and Physically Active Leisure

  2020cites this paper
• Self-control during daily work activities and work-to-nonwork conflict

  2020cites this paper
• Why do emotional labor strategies differentially predict exhaustion? Comparing psychological effort, authenticity, and relational mechanisms.

  2020cites this paper
• The Management of Emotional Labor in the Work of Australian University Business School Academics and the Implications for Wellbeing

  2020cites this paper
• You get me: Examining the implications of couples’ depersonalization agreement for employee recovery

  2020cites this paper
• An actor–partner interdependence model of employees’ and coworkers’ innovative behavior, psychological detachment, and strain reactions

  2019cites this paper
• The passage of time in work-family research: Toward a more dynamic perspective

  2019cites this paper
• Customer Mistreatment Harms Nightly Sleep and Next-Morning Recovery: Job Control and Recovery Self-Efficacy as Cross-Level Moderators

  2019cites this paper
• Emotion regulation in supervisory interactions and marital well-being: A spillover-crossover perspective.

  2019cites this paper
• Modeling intraindividual variation in unsafe driving in a naturalistic commuting environment.

  2019cites this paper