Closing the patient experience chasm: A two‐level validation of the Consumer Quality Index Inpatient Hospital Care

Alina Smirnova,K. Lombarts,O. Arah,C. V. D. van der Vleuten

Published 2017 in Health Expectations

ABSTRACT

Evaluation of patients’ health care experiences is central to measuring patient‐centred care. However, different instruments tend to be used at the hospital or departmental level but rarely both, leading to a lack of standardization of patient experience measures.

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