Understanding the Sharing Economy: The Role of Response to Negative Reviews in the Peer-to-peer Accommodation Sharing Network

No abstract is available for this paper.

• Publication year

  2015

• Venue

  European Conference on Information Systems

• Publication date

  2015-05-01

• Fields of study

  Sociology, Business, Computer Science

• Identifiers
  DOI 10.7892/BORIS.68898
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• The sharing economy: Why people participate in collaborative consumption

  2016cited by this paper
• Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication

  2014cited by this paper
• Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews

  2014cited by this paper
• Digital Discrimination: The Case of Airbnb.com

  2014cited by this paper
• The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales

  2014cited by this paper
• The Power of Saying Sorry – Insights on Customer Service in New Media Online Channels

  2012influential reference
• Information and communication technologies in tourism

  2011cited by this paper
• Brand equity dilution through negative online word-of-mouth communication

  2011cited by this paper
• In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts

  2010cited by this paper
• An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy

  2010influential reference
• The Dynamics of Seller Reputation: Evidence from Ebay

  2010cited by this paper
• Assessing beliefs, attitudes, and behavioral responses toward online advertising in three countries

  2010cited by this paper
• Tried and tested: The impact of online hotel reviews on consumer consideration

  2009influential reference
• Information direction, website reputation and eWOM effect: A moderating role of product type

  2009cited by this paper
• Why Say Sorry? Influencing Consumer Perceptions Post Organizational Crises

  2009cited by this paper
• The effect of negative online consumer reviews on product attitude: An information processing view

  2008influential reference
• Not all emotions are created equal: the negativity bias in social-emotional development.

  2008cited by this paper
• Use and Impact of Online Travel Reviews

  2008cited by this paper
• Attribution Theory as a guide for post-crisis communication research

  2007cited by this paper
• Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory

  2007cited by this paper
• The Effect of Word of Mouth on Sales: Online Book Reviews

  2006cited by this paper
• The Protective Powers of Crisis Response Strategies

  2006influential reference
• When Online Reviews Meet Hyperdifferentiation: A Study of Craft Beer Industry

  2006cited by this paper
• Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue

  2006cited by this paper
• Online Reviews: Do Consumers Use Them?

  2006cited by this paper
• Business Research Methods (9th edition)

  2006cited by this paper
• Hong Kong Consumers' Evaluation in an Airline Crash: A Path Model Analysis

  2005influential reference
• Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix

  2004cited by this paper
• Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

  2002influential reference
• The impact of initial consumer trust on intentions to transact with a web site: a trust building model

  2002influential reference
• Attributional Thoughts about Consumer Behavior

  2000influential reference
• A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

  1999cited by this paper
• An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation

  1998influential reference
• Image repair discourse and crisis communication

  1997cited by this paper
• Customer Perceptions of Corporate Responses to Product Complaints: The Role of Explanations

  1996cited by this paper
• Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication

  1996cited by this paper
• Evaluating service encounters: The effects of physical surroundings and employee responses.

  1990cited by this paper
• Issues management and organizational accounts: An analysis of corporate responses to accusations of unethical business practices

  1989cited by this paper

• Service recovery strategy in platform economy: a moderated-moderation model with compensation, punishment and aggregator’s effort

  2025cites this paper
• Segmenting collaborative users based on their physiological factors toward AirBnB

  2024cites this paper
• Sentiment, we-talk and engagement on social media: insights from Twitter data mining on the US presidential elections 2020

  2023cites this paper
• Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review

  2023cites this paper
• Management Response Strategies to a Negative Online Review: Influence on Potential Guests’ Trust

  2022influential citation
• Establishing trust in the sharing economy: an analysis of organizational, systems and interpersonal level trust

  2022cites this paper
• The role of intrinsic and extrinsic motivations in sharing economy post-adoption

  2021cites this paper
• On the Potency of Online User Representation: Insights from the Sharing Economy

  2021cites this paper
• Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services

  2021cites this paper
• The Role of National Culture Values and Trust in Online Sharing Hospitality Platform Acceptance

  2021cites this paper
• What You See is What You G(u)e(s)t: How Profile Photos and Profile Information Drive Providers’ Expectations of Social Reward in Co-usage Sharing

  2021cites this paper
• Service failure in peer-to-peer accommodation

  2021cites this paper
• Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda

  2020influential citation
• “Social credit effect” in a sharing economy: A theory of mind and prisoner's dilemma game theory perspective on the two‐way review and rating system

  2020cites this paper
• Modeling Airbnb demand to New York City while employing spatial panel data at the listing level

  2020cites this paper
• Consolidated, systemic conceptualization, and definition of the “sharing economy”

  2020cites this paper
• “It’s not worth the effort”! Examining service recovery in Airbnb and other homesharing platforms

  2020cites this paper
• A trust-based peer-to-peer digital brand equity (P2P-DBE) model

  2020cites this paper
• Ethical Concerns and Opportunities in Binding Intelligent Systems and Blockchain Technology

  2020cites this paper
• Exploring guest response towards service failure in home-sharing: service presence and consumption motivation

  2020cites this paper
• Poster child and guinea pig – insights from a structured literature review on Airbnb

  2019cites this paper
• Trust in sharing encounters among millennials

  2019cites this paper
• Platforms in the Sharing Economy: Does Business Strategy Determine Platform Structure?

  2019cites this paper
• Network Effects, Consumer Expectations and Ride-hailing Rivalries: Understanding How Platform Entries Influence New Car Sales

  2019cites this paper
• Privacy in the Sharing Economy

  2019cites this paper
• Complaints and resolutions in a peer-to-peer business model

  2019cites this paper
• Green energy for sale: willingness to pay in the collaborative green energy context

  2019cites this paper
• Platform Competition in the Sharing Economy: Understanding How Ride-Hailing Services Influence New Car Purchases

  2019cites this paper
• How online word‐of‐mouth impacts receivers

  2019cites this paper
• The Good, the Bad, and the Ethical Implications of Bridging Blockchain and Multi-Agent Systems

  2019cites this paper
• Do Hotel Responses Matter?: A Comprehensive Perspective on Investigating Online Reviews

  2019cites this paper
• An Investigation into Management Response to Negative Online Reviews in Hotel Operations

  2018cites this paper
• Digitale Bewertungskultur im Tourismus 2.0

  2018cites this paper
• Online review response strategy and its effects on competitive performance

  2018cites this paper
• The web of host-guest connections on Airbnb: a network perspective

  2018cites this paper
• Incorporating External Trust Signals on Service Sharing Platforms

  2018cites this paper
• Disentangling the facets of sharing: A categorization of what we know and don't know about the Sharing Economy

  2018cites this paper
• Opportunities or threats: The rise of Online Collaborative Consumption (OCC) and its impact on new car sales

  2018cites this paper
• What We Know and What We Need to Know about Peer Platforms-Airbnb and Uber Completed Research

  2018cites this paper
• Antecedents of trust in the sharing economy : A systematic review

  2017cites this paper
• The web of host-guest connections on Airbnb — A social network perspective 2017

  2017cites this paper
• Rewarding prosociality on non-Commercial Online Sharing Platforms

  2017cites this paper
• How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Photos and Comments on Demand at Airbnb

  2017cites this paper
• How Much will You Pay? Understanding the Value of Information cues in the Sharing Economy

  2017influential citation
• Understanding regional characteristics through crowd preference and confidence mining in P2P accommodation rental service

  2017cites this paper
• Nudging Users Into Online Verification: The Case of Carsharing Platforms

  2017cites this paper
• Dynamiken der Grenzziehung und -auflösung im Tourismus 2.0. Bewertungen als Produzenten hybrider Erfahrungsräume

  2017cites this paper
• An examination of online ratings on hotel performance indicators: An analysis of the Boston hotel market

  2016cites this paper
• The sharing economy: main features, challenges and interrelations with the cooperative model

  2016cites this paper
• An Empirical Business Study on Service Providers' Satisfaction in Sharing Economy

  2016influential citation
• Trust on the Line: A Philosophical Exploration of Trust in the Networked Era

  2016cites this paper
• Deconstructing the Sharing Economy: On the Relevance for IS Research

  2016influential citation
• What Trust means in the Sharing Economy: A provider perspective on Airbnb.com

  2016cites this paper