Resistance of multiple stakeholders to e-health innovations: Integration of fundamental insights and guiding research paths

Consumer/user resistance is considered a key factor responsible for the failure of digital innovations. Yet, existing scholarship has not given it due attention while examining user responses to e-health innovations. The present study addressed this need by consolidating the existing findings to provide a platform to motivate future research. We used a systematic literature review (SLR) approach to identify and analyze the relevant literature. To execute the SLR

• Publication year

  2023

• Venue

  Journal of business research

• Publication date

  2023-11-01

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1016/j.jbusres.2023.114135
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Why Do People Resist Drone Food Delivery Services? An Innovation Resistance Theory Perspective

  2024cited by this paper
• Fog computing in healthcare

  2023cited by this paper
• Literature reviews as independent studies: guidelines for academic practice

  2022cited by this paper
• Responsible innovation in Asia: A systematic review and an agenda for future research

  2022cited by this paper
• The Nature and Role of Perceived Threats in User Resistance to Healthcare Information Technology: A Psychological Reactance Theory Perspective

  2021influential reference
• Business to business (B2B) alliances in the healthcare industry: a review of research trends and pertinent issues

  2021cited by this paper
• Trust and reputation in family businesses: A systematic literature review of past achievements and future promises

  2021cited by this paper
• Factors Influencing Development and Implementation of Patients' Access to Electronic Health Records—A Comparative Study of Sweden and the Netherlands

  2021cited by this paper
• Micro-foundational ambidexterity and multinational enterprises: A systematic review and a conceptual framework

  2021cited by this paper
• Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

  2021cited by this paper
• Systematic literature review of food waste in educational institutions: setting the research agenda

  2021cited by this paper
• Using big data for co-innovation processes: Mapping the field of data-driven innovation, proposing theoretical developments and providing a research agenda

  2021cited by this paper
• Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study

  2021cited by this paper
• Agility and flexibility in international business research: A comprehensive review and future research directions

  2021cited by this paper
• Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework

  2020cited by this paper
• Telemedicine Healthcare Service Adoption Barriers in Rural Bangladesh

  2020cited by this paper
• "Context" in healthcare information technology resistance: A systematic review of extant literature and agenda for future research

  2020cited by this paper
• Barriers and Facilitators That Influence Telemedicine-Based, Real-Time, Online Consultation at Patients’ Homes: Systematic Literature Review

  2020cited by this paper
• Blockchain-based electronic healthcare record system for healthcare 4.0 applications

  2020influential reference
• Investigating acceptance of telemedicine services through an extended technology acceptance model (TAM)

  2020cited by this paper
• Technology anxiety and resistance to change behavioral study of a wearable cardiac warming system using an extended TAM for older adults

  2020cited by this paper
• Systematic Literature Review

  2020cited by this paper
• Manipulating user resistance to large-scale information systems through influence tactics

  2020cited by this paper
• Attitudes of General Practitioners Toward Prescription of Mobile Health Apps: Qualitative Study

  2020cited by this paper
• Challenges for developing health-care knowledge in the digital age

  2020cited by this paper
• Food waste in hospitality and food services: A systematic literature review and framework development approach

  2020cited by this paper
• Consumers’ Resistance to Digital Innovations: A Systematic Review and Framework Development

  2020cited by this paper
• Barriers toward purchasing from online travel agencies

  2020cited by this paper
• Telemedicine in Middle Eastern countries: Progress, barriers, and policy recommendations

  2020cited by this paper
• Telemedicine Usage Among Urologists During the COVID-19 Pandemic: Cross-Sectional Study

  2020cited by this paper
• Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective

  2020cited by this paper
• Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach

  2020cited by this paper
• Barriers to patient, provider, and caregiver adoption and use of electronic personal health records in chronic care: a systematic review

  2020cited by this paper
• Panic of Buying Toilet Papers: A Historical Memory or a Horrible Truth? Systematic Review of Gastrointestinal Manifestations of COVID-19

  2020cited by this paper
• Virtual health care in the era of COVID-19

  2020influential reference
• Investigating the antecedents of perceived threats and user resistance to health information technology: a case study of a public hospital

  2020cited by this paper
• The Determinants of M-Health Adoption in Developing Countries: An Empirical Investigation

  2019cited by this paper
• Stakeholders' resistance to telemedicine with focus on physicians: Utilizing the Delphi technique

  2019cited by this paper
• Investigating factors influencing the physicians' adoption of electronic health record (EHR) in healthcare system of Bangladesh: An empirical study

  2019cited by this paper
• University of Southern Denmark Patient Rounds With Video-Consulted Relatives Qualitative Study on Possibilities and Barriers From the Perspective of Healthcare Providers

  2019cited by this paper
• Change management overlooked: physician perspectives on EHR implementation

  2019cited by this paper
• Understanding the performance impact of the epidemic prevention cloud: an integrative model of the task-technology fit and status quo bias

  2019cited by this paper
• The Adoption of the Electronic Health Record by Physicians

  2019cited by this paper
• Understanding Drivers of Resistance Toward Implementation of Web-Based Self-Management Tools in Routine Cancer Care Among Oncology Nurses: Cross-Sectional Survey Study

  2019cited by this paper
• New Marketplace Survey: Convenient Care — Opportunity, Threat, or Both?

  2019cited by this paper
• Views of Swedish Elder Care Personnel on Ongoing Digital Transformation: Cross-Sectional Study

  2019cited by this paper
• Telehealth for Acute and Chronic Care Consultations

  2019cited by this paper
• Opening the envelope of health care information systems research

  2018cited by this paper
• Utilizing a Prototype Patient-Controlled Electronic Health Record in Germany: Qualitative Analysis of User-Reported Perceptions and Perspectives

  2018cited by this paper
• Sustainable implementation of innovative, technology-based health care practices: A qualitative case study from stroke telemedicine

  2018cited by this paper
• Fog computing for Healthcare 4.0 environment: Opportunities and challenges

  2018cited by this paper
• Acceptance and Resistance of New Digital Technologies in Medicine: Qualitative Study

  2018influential reference
• RFID application in patient and medical asset operations management: A technology, organizational and environmental (TOE) perspective into key enablers and impediments

  2018cited by this paper
• Adherence to a Mindfulness and Relaxation Self-Care App for Cancer Patients: Mixed-Methods Feasibility Study

  2018cited by this paper
• Development of mWellcare: an mHealth intervention for integrated management of hypertension and diabetes in low-resource settings

  2018cited by this paper
• Analysis of Barriers to the Deployment of Health Information Systems: a Stakeholder Perspective

  2018cited by this paper
• Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels

  2017cited by this paper
• Initial Empirical Testing of Potential Factors Contributing to Patient Use of Secure Medical Teleconferencing

  2017cited by this paper
• Acceptance of telemedicine among respiratory healthcare professionals

  2017influential reference
• Making Electronic Health Records (EHRs) Work: Informal Talk and Workarounds in Healthcare Organizations

  2017influential reference
• Development of a tripolar model of technology acceptance: Hospital-based physicians' perspective on EHR

  2017cited by this paper
• Structured Data Entry in the Electronic Medical Record: Perspectives of Pediatric Specialty Physicians and Surgeons

  2017influential reference
• Healthcare Team Perceptions of a Portal for Parents of Hospitalized Children Before and After Implementation

  2017cited by this paper
• A qualitative analysis of the effectiveness of telehealthcare devices (ii) barriers to uptake of telehealthcare devices

  2017cited by this paper
• Sustained User Engagement in Health Information Technology: The Long Road from Implementation to System Optimization of Computerized Physician Order Entry and Clinical Decision Support Systems for Prescribing in Hospitals in England

  2017cited by this paper
• The provider perspective: investigating the effect of the Electronic Patient-Reported Outcome (ePRO) mobile application and portal on primary care provider workflow

  2017cited by this paper
• Technology meets tradition: The perceived impact of the introduction of information and communication technology on ward rounds in the intensive care unit

  2017cited by this paper
• Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model

  2017cited by this paper
• Tele-orthopaedics: A snapshot of services in Australia

  2017cited by this paper
• An empirical investigation of patients' acceptance and resistance toward the health cloud

  2016cited by this paper
• A Blended Model of Electronic Medical Record System Adoption in Canadian Medical Practices

  2016cited by this paper
• Evaluating barriers to adopting telemedicine worldwide: A systematic review

  2016cited by this paper
• Examining the use of telehealth in community nursing: identifying the factors affecting frontline staff acceptance and telehealth adoption.

  2015cited by this paper
• Healthcare professionals' use of health clouds: Integrating technology acceptance and status quo bias perspectives

  2015cited by this paper
• Patient and Provider Attitudes Toward the Use of Patient Portals for the Management of Chronic Disease: A Systematic Review

  2015cited by this paper
• Attitudes toward inter-hospital electronic patient record exchange: discrepancies among physicians, medical record staff, and patients

  2015influential reference
• Middle Managers’ Experiences and Role in Implementing an Interactive Tailored Patient Assessment eHealth Intervention in Clinical Practice

  2015cited by this paper
• Guidelines for maternal and neonatal "point of care": Needs of and attitudes towards a computerized clinical decision support system in rural Burkina Faso

  2014cited by this paper
• Management attitudes and technology adoption in long-term care facilities.

  2014cited by this paper
• Comparison of the middle-aged and older users' adoption of mobile health services in China

  2014cited by this paper
• A Qualitative Exploration of Workarounds Related to the Implementation of National Electronic Health Records in Early Adopter Mental Health Hospitals

  2014cited by this paper
• Changes in end-user satisfaction with Computerized Provider Order Entry over time among nurses and providers in intensive care units

  2013cited by this paper
• Effect of Culture on Acceptance of Telemedicine in Middle Eastern Countries: Case Study of Jordan and Syria

  2013cited by this paper
• Facilitating Ambulatory Electronic Health Record System Implementation: Evidence from a Qualitative Study

  2013cited by this paper
• Unintended adverse consequences of introducing electronic health records in residential aged care homes

  2013cited by this paper
• Barriers to Physicians’ Adoption of Healthcare Information Technology: An Empirical Study on Multiple Hospitals

  2012cited by this paper
• Benefit or burden? A sociotechnical analysis of diagnostic computer kiosks in four California hospital emergency departments.

  2012cited by this paper
• We are bitter, but we are better off: case study of the implementation of an electronic health record system into a mental health hospital in England

  2012influential reference
• Adoption of a clinical decision support system to promote judicious use of antibiotics for acute respiratory infections in primary care

  2012cited by this paper
• Exploring barriers to participation and adoption of telehealth and telecare within the Whole System Demonstrator trial: a qualitative study

  2012cited by this paper
• Electronic Health Record Adoption – Maybe It’s not about the Money

  2011cited by this paper
• Benefits and problems of electronic information exchange as perceived by health care professionals: an interview study

  2011cited by this paper
• An Evaluation of the Usability of a Computerized Decision Support System for Nursing Homes

  2011cited by this paper
• Change of Patients' Perceptions of Telemedicine After Brief Use

  2011cited by this paper
• Contextualization and value-in-context: How context frames exchange

  2011cited by this paper
• Healthcare professionals' organisational barriers to health information technologies - A literature review

  2011cited by this paper
• Using assistive technology services at differing levels of care: healthy older couples' perceptions.

  2010cited by this paper
• Barriers to the acceptance of electronic medical records by physicians from systematic review to taxonomy and interventions

  2010cited by this paper
• Acceptability of a Personally Controlled Health Record in a Community-Based Setting: Implications for Policy and Design

  2009influential reference
• Systematic Human Factors Evaluation of a Teledermatology System within the U.S. Military

  2008cited by this paper

• Alexa in the hotel: A study on engagement behavior towards voice-controlled hubs in luxury hotels

  2026cites this paper
• Assistive technology in humanitarian aid: an analysis of the impact of value co-creation in services

  2026cites this paper
• Mitigating resistance in smart health monitoring systems: the role of data governance and privacy concerns

  2026cites this paper
• Cultivating an optimal environment for nursing innovation.

  2026cites this paper
• “Why I wouldn't own an electric vehicle yet”: An emerging market perspective

  2026cites this paper
• The acceptability, adoption and feasibility of mobile health interventions for diabetes and hypertension care among Ghanaian healthcare workers

  2026cites this paper
• Structure Over Color: Eye-Tracking Evidence on Navigation Depth and Elderly Users’ Online Trust in Health Apps

  2026cites this paper
• Optimizing circular economy practices through blockchain technology in reverse logistics

  2026cites this paper
• An innovation resistance theory perspective on augmented reality in retail: The moderating role of culture in active and passive resistance

  2026cites this paper
• Artificial intelligence in healthcare IT: Enhancing work productivity through techno-eustress

  2026cites this paper
• Exploring factors influencing ehealth applications adoption in Malaysia: an integrated techno-humanist model (THM)

  2025cites this paper
• A blueprint for large language model-augmented telehealth for HIV mitigation in Indonesia: A scoping review of a novel therapeutic modality

  2025cites this paper
• The Effects of Digital Transformation, IT Innovation, and Sustainability Strategies on Firms’ Performances: An Empirical Study

  2025cites this paper
• Exploring the Patients' Perspective on Digital Tools for Psychosocial Assessment in Dentistry

  2025cites this paper
• Psycho-oncology clinicians' perceptions of blended psychological therapy for the treatment of anxiety and depression in patients with cancer: a qualitative interview study

  2025cites this paper
• Evaluating remote healthcare practices: Experiences and recommendations of healthcare professionals on smart applications

  2025cites this paper
• Exploring organizational factors of resistance to technology adoption in university libraries in Bangladesh

  2025cites this paper
• AI-Supported Healthcare Technology Resistance and Behavioral Intention: A Serial Mediation Empirical Study on the JD-R Model and Employee Engagement

  2025cites this paper
• Applying PEST analysis to evaluate the adoption of electronic health records in Tanzanian healthcare: A scoping review

  2025cites this paper
• Network for inter-organizational cooperation in mental health: benefits and challenges

  2025cites this paper
• Study about the healthcare sustainable strategies: Analysing collaborations for improved patient outcomes and operational efficiency

  2025cites this paper
• The Need for Synergy in Foresight Research for Healthcare and Medical Sciences

  2025cites this paper
• Acceptance and effectiveness of high-fidelity simulation in nursing education: Application of the Technology Acceptance Model (TAM)

  2025cites this paper
• Negative Perceptions, Attitudes, and Adoption Intentions: Unravelling Metaverse Adoption Challenges

  2025cites this paper
• Assessing the Factors of User Resistance to Adopting Telehealth Technology Among Women

  2025cites this paper
• Towards digital and hands-free healthcare: exploring value co-creation interactions in eye-tracking adoption

  2025cites this paper
• Modeling older adults’ continuance intention toward mobile health apps: a dual-path SEM–ANN approach

  2025cites this paper
• Perceived clinical and ethical impact of digital transformation in healthcare and research: A survey in the MENA region

  2025cites this paper
• Nudges in A Learning Health System

  2025cites this paper
• Generative AI Health Assistants in Modern Healthcare: Drivers and Barriers to Adoption

  2025cites this paper
• Challenges and Strategies in School Improvement

  2024cites this paper
• Adoption of health information systems in emerging economies: Evidence from Ghana

  2024cites this paper
• Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study

  2024cites this paper
• DIGITIZATION AND INNOVATION IN HEALTHCARE SERVICES

  2024cites this paper
• Addressing status quo bias to turn a failing decision system introduction around: the case of DB Schenker

  2024cites this paper
• Conflicting Consumer Beliefs Influencing Eco‐Innovation Adoption: Motives and Barriers for Accepting the Laser Marking of Organic Products

  2024cites this paper
• Blockchain Based e-Healthcare Data Sharing Framework

  2024cites this paper
• A comprehensive review of data analytics in healthcare management: Leveraging big data for decision-making

  2024cites this paper
• From Evidence to Action: Enhancing Collaborative Practice in Healthcare Teams

  2024cites this paper
• Unlocking the relationship between ambidextrous leadership style and HRM practices in knowledge-intensive SMES

  2024cites this paper
• Security and Privacy in AI-Driven Industry 5.0: Experimental Insights and Threat Analysis

  2024cites this paper
• Conceptualizing the landscape of digital health entrepreneurship: a systematic review and research agenda

  2024cites this paper
• The impact of healthcare information technology on reducing medication errors: A review of recent advances

  2024cites this paper
• Integration of Sharia Principles in Islamic Hospital Management: Opportunities and Obstacles

  2024cites this paper
• Technological paradoxes and artificial intelligence implementation in healthcare. An application of paradox theory

  2024cites this paper
• Business strategies for achieving carbon neutrality goals in collaborative ecosystems: Bridging gaps in achieving operational status

  2024cites this paper
• Piloting Digital Navigators to Promote Acceptance and Engagement With Digital Mental Health Apps in German Outpatient Care: Protocol for a Multicenter, Single-Group, Observational, Mixed Methods Interventional Study (DigiNavi)

  2024cites this paper
• Exploring the resistance to e-health services in Nigeria: an integrative model based upon the theory of planned behavior and stimulus-organism-response

  2024influential citation
• Improving the Acceptability and Implementation of Information and Communication Technology–Based Health Care Platforms for Older People With Dementia or Parkinson Disease: Qualitative Study Results of Key Stakeholders

  2024cites this paper
• Innovation diffusion in healthcare: evaluating the 'post-treatment' approach in Indonesia

  2024cites this paper
• The effectiveness of checklists and error reporting systems in enhancing patient safety and reducing medical errors in hospital settings: A narrative review

  2024cites this paper
• Web-based cognitive interventions on subjective cognitive impairment in cancer survivors: A systemic review

  2024cites this paper
• Perceived Usefulness of a Mandatory Information System

  2024cites this paper
• The Impact of Functional, Psychological, and Context-Specific Barriers on Resistance to the Use of Electronic Medical Records in Banten Province

  2024cites this paper
• How does obsolescence risk influence consumer resistance to smartwatches?

  2024cites this paper
• Healthcare 4.0 value creation – The interconnectedness of hybrid value propositions

  2024cites this paper
• Wearable discontinuance: Pathways in the volitional information systems discontinuance process

  2024cites this paper
• Exploring the impact of digital distrust on user resistance to e-health services among older adults: the moderating effect of anticipated regret

  2024influential citation
• Challenges and opportunities to integrate artificial intelligence in radiation oncology: a narrative review

  2024cites this paper
• A public value-based model to understand patients’ adoption of eHealth: Theoretical underpinnings and empirical application

  2024cites this paper
• Unravelling barriers in high-tech technology start-ups: practical insights and solutions for healthcare enterprises

  2023cites this paper
• ICT-Enabled Agriculture E-Markets: Reflecting on Local Level Resistance to a Large-Scale State-Sponsored Technology Intervention

  2023cites this paper
• Recognize your audience: Stakeholders' coaptation work to improve political representation in innovation programs

  2023cites this paper
• Charting a path toward a greener world: A review of facilitating and inhibiting factors for carbon neutrality

  2023cites this paper
• TEACHERS' PERCEPTIONS AND EXPERIENCES IN IMPLEMENTING INDEPENDENT CURRICULUM IN INDONESIAN MADRASAHS

  year unknowncites this paper
• A Comparative Study on the Knowledge and Attitude of Nurses About Nursing Information Systems

  year unknowncites this paper