Comparative Study

This research was to conduct a comparative study of working performance with balanced scorecard in accredited and ISO certified health center. Used descriptive mix method with cross-sectional approach by purposive sampling method. The financial perspective of the two health centers have the same regulation, namely that finance is directly managed by sub-district (higher) health center. The mix income was obtained from general income and national health insurance capitation. The claims directly goes into the account of the sub-district health center, while general income is at general insert fee of Rp.2000. The perspective of health center customers related to accredited health center is 80% satisfied, 100% retention, ISO certified health center is 80% satisfied, 60% retention. Internal business perspective of accredited

• Publication year

  2020

• Venue

  Definitions

• Publication date

  2020-02-02

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1007/978-1-4757-3296-2_7
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  Open on Semantic Scholar

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  Semantic Scholar

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