Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry

No abstract is available for this paper.

• Publication year

  2002

• Venue

  Information systems research

• Publication date

  2002-09-01

• Fields of study

  Business, Economics, Computer Science

• Identifiers
  DOI 10.1287/isre.13.3.255.78
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

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