The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles

No abstract is available for this paper.

• Publication year

  2015

• Venue

  Tourism Management

• Publication date

  2015-08-01

• Fields of study

  Business, Psychology

• Identifiers
  DOI 10.1016/J.TOURMAN.2015.02.012
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Psychological capital: A review and synthesis

  2014cited by this paper
• Same difference? Exploring the differential mechanisms linking servant leadership and transformational leadership to follower outcomes

  2014cited by this paper
• The impact of servant leadership and subordinates' organizational tenure on trust in leader and attitudes

  2014cited by this paper
• Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization

  2013cited by this paper
• The value co-creation process as a determinant of customer satisfaction

  2013cited by this paper
• An empirical examination of service-oriented organizational citizenship behavior: The roles of justice perceptions and manifest needs

  2013cited by this paper
• Customer value co-creation behavior: scale development and validation

  2013cited by this paper
• Authentic leadership promoting employees' psychological capital and creativity

  2012cited by this paper
• Positive and Negative Affectivity as Mediators of Volunteerism and Service-Oriented Citizenship Behavior and Customer Loyalty

  2012cited by this paper
• Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates

  2012cited by this paper
• Customer co-creation of travel services: the role of company support and customer satisfaction with the co-creation performance.

  2012cited by this paper
• Servant Leadership: A Review and Synthesis

  2011cited by this paper
• Expanding understanding of service exchange and value co-creation: a social construction approach

  2011cited by this paper
• Meta-Analysis of the Impact of Positive Psychological Capital on Employee Attitudes, Behaviors, and Performance.

  2011cited by this paper
• Servant leadership versus transformational leadership in voluntary service organizations

  2011cited by this paper
• : Authentically leading groups: The mediating role of collective psychological capital and trust

  2011cited by this paper
• Experimentally Analyzing the Impact of Leader Positivity on Follower Positivity and Performance

  2011cited by this paper
• The Interactive Effects of Psychological Capital and Organizational Identity on Employee Organizational Citizenship and Deviance Behaviors

  2010cited by this paper
• Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: a cross-level investigation.

  2010cited by this paper
• The Additive Value of Positive Psychological Capital in Predicting Work Attitudes and Behaviors

  2010cited by this paper
• Team level positivity: investigating positive psychological capacities and team level outcomes

  2009cited by this paper
• Current Directions in Mediation Analysis

  2009cited by this paper
• Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.

  2009cited by this paper
• In the Eyes of the Beholder

  2009cited by this paper
• If employees “go the extra mile,” do customers reciprocate with similar behavior?

  2008cited by this paper
• Servant leadership: Development of a multidimensional measure and multi-level assessment ☆

  2008cited by this paper
• Can Positive Employees Help Positive Organizational Change? Impact of Psychological Capital and Emotions on Relevant Attitudes and Behaviors

  2008cited by this paper
• A framework for testing meso‐mediational relationships in Organizational Behavior

  2007cited by this paper
• Co-production and customer loyalty in financial services

  2007cited by this paper
• High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective

  2007cited by this paper
• POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION

  2007cited by this paper
• Distribution of the product confidence limits for the indirect effect: Program PRODCLIN

  2007cited by this paper
• Exploring Servant Leadership across Cultures: A Study of Followers in Ghana and the USA

  2007cited by this paper
• Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes

  2007cited by this paper
• Psychological Capital: Developing the Human Competitive Edge

  2006cited by this paper
• Understanding organization-customer links in service settings.

  2005cited by this paper
• Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences

  2005cited by this paper
• Leadership and Procedural Justice Climate as Antecedents of Unit-Level Organizational Citizenship Behavior.

  2004cited by this paper
• Organizational citizenship behavior in work groups: a group norms approach.

  2004cited by this paper
• Transformational and Servant Leadership: Content and Contextual Comparisons

  2004cited by this paper
• Co‐creating unique value with customers

  2004cited by this paper
• Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay

  2003cited by this paper
• Common method biases in behavioral research: a critical review of the literature and recommended remedies.

  2003cited by this paper
• Measuring Information System Service Quality: SERVQUAL from the Other Side

  2002cited by this paper
• A comparison of methods to test mediation and other intervening variable effects.

  2002cited by this paper
• The role of optimism in social network development, coping, and psychological adjustment during a life transition.

  2002cited by this paper
• Servant leadership: A journey into the nature of legitimate power and greatness, 25th anniversary ed.

  2002cited by this paper
• A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.

  2001cited by this paper
• The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions.

  2001cited by this paper
• Emotions and Leadership: The Role of Emotional Intelligence

  2000cited by this paper
• What we know (and need to know) about assessing forgiveness constructs.

  2000cited by this paper
• Service Management and Marketing: A Customer Relationship Management Approach

  2000influential reference
• From recipient to contributor: examining customer roles and experienced outcomes

  2000cited by this paper
• The Structure and Function of Collective Constructs: Implications for Multilevel Research and Theory Development

  1999cited by this paper
• Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study

  1999cited by this paper
• Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

  1997cited by this paper
• An Overview of the Logic and Rationale of Hierarchical Linear Models

  1997cited by this paper
• On the relationship between customer participation and satisfaction: two frameworks

  1997cited by this paper
• Customer Contributions to Quality: A Different View of the Customer-Oriented Firm

  1996cited by this paper
• Encouraging Organizational Citizenship: The Effects of Job Satisfaction, Perceived Equity and Leadership

  1995cited by this paper
• Organizational Citizenship Behavior: Construct Redefinition, Measurement, and Validation

  1994cited by this paper
• Multilevel Covariance Structure Analysis

  1994cited by this paper
• rwg: An assessment of within-group interrater agreement.

  1993cited by this paper
• Hierarchical Linear Models: Applications and Data Analysis Methods

  1992cited by this paper
• Servant-leadership in organizations: Inspirational and moral

  1991cited by this paper
• Trading Places: Employees as Customers, Customers as Employees

  1990cited by this paper
• Using Econometrics: A Practical Guide

  1987cited by this paper
• Self-Reports in Organizational Research: Problems and Prospects

  1986cited by this paper
• Estimating within-group interrater reliability with and without response bias.

  1984cited by this paper
• ORGANIZATIONAL CITIZENSHIP BEHAVIOR: ITS NATURE AND ANTECEDENTS

  1983cited by this paper
• Evaluating structural equation models with unobservable variables and measurement error.

  1981cited by this paper
• Self-Efficacy: The Exercise of Control

  1977cited by this paper
• Exchange and Power in Social Life

  1964cited by this paper

• How Does Servant Leadership Affect Extra-Role Customer Service Behavior in the Hotel Business: Role of Sensitivity to Treatment

  2025cites this paper
• EVER-PRESENT COGNITIVE DIVERSITY: THE MEDIATING ROLE OF SENTIMENTALITY AND CREATIVE SELF-EFFICACY IN ACHIEVING AMBIDEXTROUS BEHAVIOR

  2025cites this paper
• Unveiling the Emotional and Cognitive Drivers of Value Co-Creation: Insights from China’s Leisure Agriculture Destinations

  2025cites this paper
• The emotional mechanism of host-guest interaction impact tourist value co-creation behaviors: A perspective from affective events theory

  2025cites this paper
• Connecting with authenticity: Exploring the mediating and moderating mechanisms between employee authenticity and customer citizenship behaviors

  2025cites this paper
• Co-creating water knowledge: a community perspective

  2025cites this paper
• Evaluation of a Servant Leadership Intervention

  2025cites this paper
• SAFEGUARDING FOR INNOVATING: INVESTIGATING CHAMPIONING AND STEWARDSHIP BEHAVIOURS AS FACILITATORS OF BUSINESS-TO-BUSINESS VALUE CO-CREATION

  2025cites this paper
• Does Diversity Climate Matter? The More Respected I Feel, the Better I Can Do: Unravelling the Mechanisms Enabling Employees’ Extra-Role Performance

  2024cites this paper
• Determinants of readiness for strategic value co-creation in hospitality and tourism organisations

  2024cites this paper
• Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator

  2024cites this paper
• The effect of customer participation on brand preference: Do hotel brand type and star rating matter?

  2024cites this paper
• Does salesperson bricolage matter in fostering service-sales ambidexterity in B2B markets? A perspective through the sales management control system

  2024cites this paper
• Unlocking Value Co-Creation in Entrepreneurial Ecosystems: The Vital Role of Institutions

  2024cites this paper
• Relationship between Decision-Making Styles and Leadership Styles of Portuguese Fire Officers

  2024cites this paper
• Research Directions and Methodology for Measuring the Quality of Hotel Services: Bibliometric Analysis

  2024cites this paper
• Efektivitas Mind Mapping dalam Meningkatkan Minat Belajar Bahasa Inggris Siswa SMP N 1 Tilatang Kamang

  2024cites this paper
• Inter-functional Coordination as a Pathway between Servant Leadership and the Implementation of TQM Practices

  2023cites this paper
• IMPLEMENTASI SERVANT LEADERSHIP DALAM ORGANISASI: PENDEKATAN SYSTEMATIC LITERATURE REVIEW

  2023cites this paper
• EXISTENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF MILLENNIAL EMPLOYEES IN THE ERA OF INDUSTRIAL REVOLUTION 4.0 USING A QUANTITATIVE APPROACH

  2023cites this paper
• Leadership Style, Servant Leadership, Paternal Leadership, Authentic Leadership, Psychological Capital, Job Engagement, Extra-role Services

  2023cites this paper
• Influence of servant leadership on the life satisfaction of basic education teachers: the mediating role of satisfaction with job resources

  2023cites this paper
• Customer Co-Creation on Revisiting Intentions: A Focus on the Tourism Sector

  2023cites this paper
• Role of empowering leadership as a mediator between HPWPs and Gen Y employee engagement: evidence from Indian hotels

  2023cites this paper
• Can leaders enhance followers' psychological capital? A framework to support leader–member exchange for sustainable organizations

  2023cites this paper
• Nurturing environmental champions: exploring the influence of environmental-specific servant leadership on environmental performance in the hospitality industry

  2023cites this paper
• Finer-grained understanding of travel livestreaming adoption: A synthetic analysis from uses and gratifications theory perspective

  2023cites this paper
• Exploring the barriers and motivators of value co-creation through a theoretical lens of service-dominant logic

  2023cites this paper
• 21st century leadership research in hospitality management: a state-of-the-art systematic literature review

  2023cites this paper
• From empowering leadership to proactive work behavior in hospitality: a study of multiple cross-level mediation processes

  2023cites this paper
• Investigating the impact of servant leadership on service excellence: the mediating role of PsyCap as a personal resource and buffering role of conscientiousness

  2023cites this paper
• The Impact of Value Co-Creation Orientation on Radical Service Innovation: Exploring a Serial Mediation Mechanism

  2023cites this paper
• Change of tourism organizations: Implications from a review of cultural tourism research

  2022cites this paper
• Customer value co-creation in the hospitality and tourism industry: a systematic literature review

  2022cites this paper
• HİZMETLERE KATILIM SÜRECİNDE ALGILANAN BİRLİKTE DEĞER YARATMA ALGISININ, BİRLİKTE DEĞER ÜRETME ALGISINA ETKİSİNİN DEĞERLENDİRİLMESİ

  2022cites this paper
• Employee Involvement and Socialization as an Example of Sustainable Marketing Strategy and Organization’s Citizenship Behavior: Empirical Evidence from Beirut Hotel Sector

  2022cites this paper
• Homestay customers' perceived value mediates the influence of customer participation and host–customer interaction on customer satisfaction

  2022cites this paper
• Impact of Value Co-Creation on Customer Loyalty: The Role of Trust and Satisfaction

  2022influential citation
• A Meta-Review of Servant Leadership: Construct, Correlates, and the Process

  2022cites this paper
• Genuine Servant Leadership (GSL) Impacting Employee Motivation and Work Intentions

  2022cites this paper
• Learning from Failure: Building Resilience in Small- and Medium-Sized Tourism Enterprises, the Role of Servant Leadership and Transparent Communication

  2022cites this paper
• Servant Leadership's Contribution to Organizational Culture-Mediated Job-Related Outcomes and Leader-Related Outcomes

  2022cites this paper
• Understanding customers hospital experience and value co-creation behavior

  2022cites this paper
• Relationship between consumer participation behaviors and consumer stickiness on mobile short video social platform under the development of ICT: based on value co-creation theory perspective

  2021cites this paper
• Servant Leadership: a Systematic Literature Review and Network Analysis

  2021cites this paper
• The Symbiotic Mutualism between Co-Creation and Entrepreneurship

  2021cites this paper
• The influence of servant leadership on employees' outcomes via job embeddedness in hospitality industry

  2021cites this paper
• MODEL GAYA KEPEMIMPINAN PADA PERUSAHAAN DI INDONESIA

  2021cites this paper
• Customer co-creation, COVID-19 and sustainable service outcomes

  2021cites this paper
• Job crafting and psychological capital: a multi-level study of their effects on innovative work behaviour

  2021cites this paper
• Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior

  2021cites this paper
• The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator

  2021cites this paper
• Expanding the Task-Dominant Value Cocreation Narrative: The Role of Consumer Expertise and Social and Mental Processes

  2021cites this paper
• Predictors of Positive Psychological Capital: An Attempt Among the Teacher Communities in Rural Jharkhand, India

  2021cites this paper
• Co-creating Value in Desert Tourism Experiences

  2021cites this paper
• Antecedents of psychological Capital at Work: A Systematic Review of Moderato–mediator Effects and a New Integrative Proposal

  2021cites this paper
• Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity

  2021cites this paper
• Trauma-informed servant leadership in health and social care settings

  2021cites this paper
• Determinants of frontline employee engagement and their influence on service performance

  2021cites this paper
• Servant Leadership and Employee Advocacy: The Mediating Role of Psychological Empowermentand Perceived Relationship Investment

  2021cites this paper
• Does the social platform established by MMORPGs build social and psychological capital?

  2021cites this paper
• The effect of servant leadership on organisational sustainability: the parallel mediation role of creativity and psychological resilience

  2021cites this paper
• CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness

  2021cites this paper
• Servant Leadership

  2021cites this paper
• The role of personality traits in promoting customer citizenship behaviour: special reference to the homestay tourism context in Sri Lanka

  2021cites this paper
• Leadership research in the root of hospitality scholarship: 1960–2020

  2021cites this paper
• Work Engagement as Result of Leadership and Employer Branding: A Case of a Mexican Manufacturing Plant

  2021cites this paper
• The effect of paradoxical leadership on extra-role service in the hospitality industry

  2021cites this paper
• Servant leadership in hospitality: a meta-analytic review

  2020influential citation
• Linking customer participation to service employees’ work‐to‐family enrichment: The role of job crafting and OBSE

  2020cites this paper
• A systematic review of the servant leadership literature in management and hospitality

  2020cites this paper
• Leading a successful hotel: A look at the general manager’s ability to utilize multiple leadership styles

  2020cites this paper
• Impact of leadership behavior of a project manager on his/her subordinate's job-attitudes and job-outcomes

  2020cites this paper
• Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?

  2020cites this paper
• Barriers analysis for customer resource contribution in value co-creation for service industry using interpretive structural modeling

  2020cites this paper
• How can leaders enhance employees' psychological capital? Mediation effect of person-group and person-supervisor fit

  2020cites this paper
• A multilevel study of brand-specific transformational leadership: employee and customer effects

  2020cites this paper
• The role of customer behavior in forming perceived value at restaurants: A multidimensional approach

  2020cites this paper
• Effects of Servant Leadership on Psychological Capitals and Productivities of Employees

  2020cites this paper
• Actions, style and practices: how leaders ensure compassionate care delivery

  2020cites this paper
• Human value co-creation behavior in tourism: Insight from an Australian whale watching experience

  2020cites this paper
• Customer Value Co-Creation in the Automobile Industry: Antecedents, Satisfaction, and Moderation

  2020cites this paper
• Destination branding and co-creation: a service ecosystem perspective

  2020cites this paper
• Resilient Leadership: The Impact of a Servant Leader on the Resilience of their Followers

  2020cites this paper
• Co-creation in tourism: a systematic mapping study

  2020cites this paper
• Cocreation Experience in Peer-to-Peer Accommodations: Conceptualization and Scale Development

  2020cites this paper
• Servant Leadership: Antecedent Factors, Impact, and Education Theories Used as Researcher's Perspective

  2020cites this paper
• Co-creational leadership capability for driving health-care service innovation

  2020cites this paper
• Indigenous Entrepreneurship in Australia: Theoretical Elucidations and Research Avenues

  2020cites this paper
• Um modelo conceptual para a cocriação de valor do turista: Uma abordagem exploratória

  2020cites this paper
• Stakeholder Causal Scope Analysis–Centered Big Data Management for Sustainable Tourism

  2020cites this paper
• International Journal of Management and Humanities (IJMH)

  2020cites this paper
• The Mediating Role of Compassion in the Relationship between Servant Leadership and Job Performance

  2020cites this paper
• An exploration of the drivers of employee motivation to facilitate value co-creation

  2020cites this paper
• Factors Influencing Customer Value Co-Creation in Hotels: Customer Perspective

  2020cites this paper
• The relationship between personality, customer participation, customer value and customer satisfaction in tourism service

  2019cites this paper
• Creating a high-performance exhibitor team: A temporary-organization perspective

  2019cites this paper
• Servant leadership and innovative behavior: a moderated mediation

  2019cites this paper
• A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception

  2019cites this paper
• A multilevel study of brand-specific transformational leadership: employee and customer effects

  2019cites this paper