Statistical Theory Powering Data Science

Statisticians are finding their place in the emerging field of data science. However, many issues considered “new” in data science have long histories in statistics. Examples of using statistical thinking are illustrated, which range from exploratory data analysis to measuring uncertainty to accommodating nonrandom samples. These examples are then applied to service networks, baseball predictions and official statistics.

• Publication year

  2019

• Venue

  Statistical Science

• Publication date

  2019-11-01

• Fields of study

  Mathematics

• Identifiers
  DOI 10.1214/19-sts754
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center

  2020cited by this paper
• Measuring Society

  2019influential reference
• Erlang-S: A Data-Based Model of Servers in Queueing Networks

  2019cited by this paper
• Statistical paradises and paradoxes in big data (I): Law of large populations, big data paradox, and the 2016 US presidential election

  2018cited by this paper
• The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times

  2018cited by this paper
• Sharing delay information in service systems: a literature survey

  2018cited by this paper
• The role of Statistics in the era of Big Data

  2018cited by this paper
• Call Center Arrivals: When to Jointly Forecast Multiple Streams?

  2018cited by this paper
• To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers

  2017cited by this paper
• Queue Mining: Service Perspectives in Process Mining

  2017cited by this paper
• Empirical Bayesball Remixed: Empirical Bayes Methods for Longitudinal Data

  2017cited by this paper
• The History and Growth of the United States Census: Prepared for the Senate Committee on the Census

  2017cited by this paper
• High-dimensional classification via nonparametric empirical Bayes and maximum likelihood inference

  2016cited by this paper
• The US Federal Statistical System's Past, Present, and Future

  2016cited by this paper
• Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers

  2016cited by this paper
• Group-Linear Empirical Bayes Estimates for a Heteroscedastic Normal Mean

  2015cited by this paper
• Modeling and forecasting call center arrivals: A literature survey and a case study

  2015cited by this paper
• Methodological Issues and Challenges in the Production of Official Statistics 24th Annual Morris Hansen Lecture

  2015cited by this paper
• ON PATIENT FLOW IN HOSPITALS: A DATA-BASED QUEUEING-SCIENCE PERSPECTIVE

  2015cited by this paper
• Queue mining for delay prediction in multi-class service processes

  2015cited by this paper
• Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

  2015cited by this paper
• Repeat Sales House Price Index Methodology

  2014cited by this paper
• Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

  2014cited by this paper
• CONVEX OPTIMIZATION, SHAPE CONSTRAINTS, COMPOUND DECISIONS, AND EMPIRICAL BAYES RULES

  2013cited by this paper
• Fluid Limit of A Many-Server Queueing Network with Abandonment Weining

  2013cited by this paper
• The Impact of Size and Occupancy of Hospital on the Extent of Ambulance Diversion: Theory and Evidence

  2013cited by this paper
• Constructing and Evaluating an Autoregressive House Price Index

  2013cited by this paper
• Valid post-selection inference

  2013cited by this paper
• A Time-Varying Queue with Reentrant Customers , in Support of Healthcare Staffing

  2013cited by this paper
• Data-stories about (im)patient customers in tele-queues

  2013cited by this paper
• Data scientist: the sexiest job of the 21st century.

  2012cited by this paper
• Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic

  2012cited by this paper
• Fitting birth-and-death queueing models to data

  2012cited by this paper
• SURE Estimates for a Heteroscedastic Hierarchical Model

  2012cited by this paper
• Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing

  2012cited by this paper
• Queues with Many Servers and Impatient Customers

  2012cited by this paper
• Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity

  2011cited by this paper
• Session 04a - The Decennial Census of Population and Housing

  2011cited by this paper
• An Autoregressive Approach to House Price Modeling

  2011cited by this paper
• Three Eras of Survey Research

  2011cited by this paper
• Forecasting emergency medical service call arrival rates

  2011cited by this paper
• Customer Abandonment in Many-Server Queues

  2010cited by this paper
• Service times in call centers: Agent heterogeneity and learning with some operational consequences

  2010cited by this paper
• Nonparametric prior for adaptive sparsity

  2010cited by this paper
• Let's Call the Whole Thing Off

  2010cited by this paper
• An empirical Bayes mixture method for effect size and false discovery rate estimation

  2010cited by this paper
• Empirical Bayes in-season prediction of baseball batting averages

  2010cited by this paper
• Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing

  2010cited by this paper
• Workload forecasting for a call center: Methodology and a case study

  2009cited by this paper
• Queue-and-Idleness-Ratio Controls in Many-Server Service Systems

  2009cited by this paper
• Statistical Analysis of Network Data

  2009cited by this paper
• Inverse problems in queueing theory and Internet probing

  2009cited by this paper
• Uncertainty in the Demand for Service: The Case of Call Centers and Emergency Departments

  2009cited by this paper
• SIMULATION-BASED MODELS OF EMERGENCY DEPARTMENTS: REAL-TIME CONTROL, OPERATIONS PLANNING AND SCENARIO ANALYSIS

  2009cited by this paper
• General maximum likelihood empirical Bayes estimation of normal means

  2009cited by this paper
• NONPARAMETRIC EMPIRICAL BAYES AND COMPOUND DECISION APPROACHES TO ESTIMATION OF A HIGH-DIMENSIONAL VECTOR OF NORMAL MEANS

  2009cited by this paper
• Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

  2009influential reference
• Risk Factors for Children in the U . S . , States , and Metropolitan Areas : Data From the 2007 American Community Survey 1-Year Estimates

  2009cited by this paper
• FORECASTING TIME SERIES OF INHOMOGENEOUS POISSON PROCESSES WITH APPLICATION TO CALL CENTER WORKFORCE MANAGEMENT

  2008cited by this paper
• Interday Forecasting and Intraday Updating of Call Center Arrivals

  2008cited by this paper
• Staffing of Time-Varying Queues to Achieve Time-Stable Performance

  2008cited by this paper
• In-season prediction of batting averages: A field test of empirical Bayes and Bayes methodologies

  2008influential reference
• Law of large numbers limits for many-server queues

  2007cited by this paper
• Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data

  2007cited by this paper
• Discovery, visualization and performance analysis of enterprise workflow

  2007cited by this paper
• The Workload Process: Modelling, Inference and Applications.

  2007cited by this paper
• SIMULATION‐BASED PORTFOLIO OPTIMIZATION FOR LARGE PORTFOLIOS WITH TRANSACTION COSTS

  2007cited by this paper
• Non‐parametric modelling of time‐varying customer service times at a bank call centre

  2006cited by this paper
• The Art and Science of Dynamic Network Visualization

  2006cited by this paper
• Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

  2005cited by this paper
• Statistical Analysis of a Telephone Call Center

  2005cited by this paper
• INADMISSIBILITY OF THE USUAL ESTIMATOR FOR THE MEAN OF A MULTIVARIATE NORMAL DISTRIBUTION

  2005cited by this paper
• Telephone Call Centers: Tutorial, Review, and Research Prospects

  2003cited by this paper
• An Introduction to Stochastic-Process Limits and their Application to Queues

  2002cited by this paper
• Designing a Call Center with Impatient Customers

  2002cited by this paper
• STOCHASTIC MODELS FOR THE DESIGN AND MANAGEMENT OF CUSTOMER CONTACT CENTERS : SOME RESEARCH DIRECTIONS

  2002cited by this paper
• Dimensioning Large Call Centers

  2000cited by this paper
• The multiclass GI/PH/N queue in the Halfin-Whitt regime

  2000cited by this paper
• State space collapse with application to heavy traffic limits for multiclass queueing networks

  1998cited by this paper
• The QNET Method for Re-Entrant Queueing Networks with Priority Disciplines

  1997cited by this paper
• Network Tomography: Estimating Source-Destination Traffic Intensities from Link Data

  1996cited by this paper
• Bootstrap Confidence Regions for the Intensity of a Poisson Point Process

  1996cited by this paper
• From project to process management: an empirically-based framework for analyzing product development time

  1995cited by this paper
• Estimation with Quadratic Loss

  1992cited by this paper
• Understanding the Efficiency of Multi-Server Service Systems

  1992cited by this paper
• Importance sampling for stochastic simulations

  1989cited by this paper
• Empirical Evaluation of a Queueing Network Model for Semiconductor Wafer Fabrication

  1988cited by this paper
• The Efficiency of the Market for Single-Family Homes

  1988cited by this paper
• Prices of Single Family Homes Since 1970: New Indexes for Four Cities

  1987cited by this paper
• The Queueing Network Analyzer

  1983cited by this paper
• Stein's Paradox in Statistics

  1977cited by this paper
• The Efficiency of Logistic Regression Compared to Normal Discriminant Analysis

  1975cited by this paper
• Proper Bayes Minimax Estimators of the Multivariate Normal Mean Vector for the Case of Common Unknown Variances

  1973cited by this paper
• Stein's Estimation Rule and Its Competitors- An Empirical Bayes Approach

  1973cited by this paper
• Proper Bayes Minimax Estimators of the Multivariate Normal Mean

  1971cited by this paper
• Admissible Estimators, Recurrent Diffusions, and Insoluble Boundary Value Problems

  1971influential reference
• A Regression Method for Real Estate Price Index Construction

  1963cited by this paper
• Confidence Sets for the Mean of a Multivariate Normal Distribution

  1962cited by this paper
• Practical statistics : a handbook for the use of the statistician at work

  1888cited by this paper
• Heads of families at the first census of the United States taken in the year 1790

  year unknowncited by this paper

• Nonparametric Empirical Bayes Estimation and Testing for Sparse and Heteroscedastic Signals

  2021cites this paper