Staffing of Time-Varying Queues to Achieve Time-Stable Performance

No abstract is available for this paper.

• Publication year

  2008

• Venue

  Management Sciences

• Publication date

  2008-02-01

• Fields of study

  Mathematics, Business, Computer Science, Engineering

• Identifiers
  DOI 10.1287/mnsc.1070.0821
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

  2007cited by this paper
• Service-Level Differentiation in Many-Server Service Systems : A Solution Based on Fixed-Queue-Ratio Routing

  2007influential reference
• Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

  2006cited by this paper
• Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method

  2006cited by this paper
• A Staffing Algorithm for Call Centers with Skill-Based Routing

  2005cited by this paper
• Engineering Solution of a Basic Call-Center Model

  2005cited by this paper
• Modeling the M(t)=M=s(t) Queue with an Exhaustive Discipline

  2005cited by this paper
• Statistical Analysis of a Telephone Call Center

  2005cited by this paper
• Heavy Traffic Limits for Queues with Many Deterministic Servers

  2004cited by this paper
• Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments

  2004cited by this paper
• Comparison Methods for Stochastic Models and Risks

  2003cited by this paper
• Telephone Call Centers: Tutorial, Review, and Research Prospects

  2003cited by this paper
• Designing a Call Center with Impatient Customers

  2002influential reference
• Comparison Methods for Stochastic Models and Risks

  2002cited by this paper
• Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands

  2001influential reference
• The impact of a heavy-tailed service-time distribution upon the M/GI/s waiting-time distribution

  2000cited by this paper
• Strong approximations for Markovian service networks

  1998influential reference
• Uniform acceleration expansions for Markov chains with time-varying rates

  1998cited by this paper
• Peak congestion in multi-server service systems with slowly varying arrival rates

  1997cited by this paper
• Stochastic Processes (Second Edition)

  1996cited by this paper
• Estimating the parameters of a nonhomogeneous Poisson process with linear rate

  1996cited by this paper
• Server Staffing to Meet Time-Varying Demand

  1996influential reference
• Telephone Circuit Holding Time Distributions

  1994influential reference
• An Analysis of the Modified Offered-Load Approximation for the Nonstationary Erlang Loss Model

  1994cited by this paper
• M t /G/∞ queues with sinusoidal arrival rates

  1993influential reference
• Networks of infinite-server queues with nonstationary Poisson input

  1993cited by this paper
• The Physics of the Mt/G/∞ Queue

  1993influential reference
• Understanding the Efficiency of Multi-Server Service Systems

  1992cited by this paper
• The Pointwise Stationary Approximation for Mt/Mt/s Queues Is Asymptotically Correct As the Rates Increase

  1991cited by this paper
• The pointwise stationary approximation for M 1 / M 1 / s

  1991cited by this paper
• The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals

  1991cited by this paper
• A Course in Simulation

  1990influential reference
• Stochastic Processes

  1982cited by this paper
• Comparing counting processes and queues

  1981influential reference
• Heavy-Traffic Limits for Queues with Many Exponential Servers

  1981cited by this paper
• Stochastic Inequalities on Partially Ordered Spaces

  1977cited by this paper
• Nonstationary blocking in telephone traffic

  1975influential reference
• Introduction to Probability Models, Eighth Edition

  1972cited by this paper

• Combining benders decomposition and column generation for server allocation and scheduling in multiple queues

  2026cites this paper
• Real-Time Capacity Planning for KYC via Petri-DES

  2025cites this paper
• An Optimization-Based Scheduling Methodology for Appointment Systems with Heterogeneous Customers and Nonstationary Arrival Processes

  2025cites this paper
• From pedestrian simulation to security screening checkpoint planning: Simulation-enhanced optimization method

  2025cites this paper
• Service-level computation in time-varying queueing system with priorities: Application to physician staffing in the emergency department

  2024influential citation
• QoE-Aware Cost-Minimizing Capacity Renting for Satellite-as-a-Service Enabled Multiple-Beam SatCom Systems

  2024cites this paper
• Physician Staffing in Telemedicine: A Simulation-Based Approach for a Network of CVS Minute Clinics

  2024cites this paper
• Optimal capacity planning for cloud service providers with periodic, time-varying demand

  2024cites this paper
• When drone delivery meets human courier: A co-sourcing perspective

  2023cites this paper
• Simulating Justice: Simulation of Stochastic Models for Community Bail Funds

  2023cites this paper
• Service staffing with delay probabilities

  2023cites this paper
• Can Customer Arrival Rates Be Modelled by Sine Waves?

  2023influential citation
• Real-Time Estimations for the Waiting-Time Distribution in Time-Varying Queues

  2023cites this paper
• Achieving Stable Service-Level Targets in Time-Varying Queueing Systems: A Simulation-Based Offline Learning Staffing Algorithm

  2023influential citation
• Empowering the Capillary of the Urban Daily Commute: Battery Deployment Analysis for the Locker-Based E-bike Battery Swapping

  2023cites this paper
• Server Routing-Scheduling Problem in Distributed Queueing System with Time-Varying Demand and Queue Length Control

  2023cites this paper
• Capacity Allocation for Clouds with Parallel Processing, Batch Arrivals, and Heterogeneous Service Requirements

  2022cites this paper
• A stochastic inventory model of COVID-19 and robust, real-time identification of carriers at large and infection rate via asymptotic laws

  2022cites this paper
• Performance Approximation for Time-Dependent Queues with Generally Distributed Abandonments

  2021cites this paper
• Scheduling to Differentiate Service in a Multiclass Service System

  2021influential citation
• A queuing model for ventilator capacity management during the COVID-19 pandemic

  2021influential citation
• Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment

  2021cites this paper
• Modeling COVID-19 hospital admissions and occupancy in the Netherlands

  2021cites this paper
• Customer Acquisition and Retention: A Fluid Approach for Staffing

  2021cites this paper
• An Optimal Callback Policy for General Arrival Processes: A Pathwise Analysis

  2020cites this paper
• Flattening the curve: Insights from queueing theory

  2020cites this paper
• Data-Driven Optimization for Police Beat Design in South Fulton, Georgia

  2020cites this paper
• Analytics for labor planning in systems with load-dependent service times

  2020cites this paper
• How Wireless Queues Benefit from Motion: An Analysis of the Continuum Between Zero and Infinite Mobility

  2020cites this paper
• QoS-Aware Capacity Planning of Networked PEV Charging Infrastructure

  2020cites this paper
• Prediction of personal protective equipment use in hospitals during COVID-19

  2020cites this paper
• Staffing many‐server queues with autoregressive inputs

  2020influential citation
• Wireless queues in Poisson interference fields: the continuum between zero and infinite mobility

  2020cites this paper
• Inhomogeneous CTMC Birth-and-Death Models Solved by Uniformization with Steady-State Detection

  2020cites this paper
• Demand prediction and dynamic workforce allocation to improve airport screening operations

  2020cites this paper
• Decision making under uncertain and dependent system rates in service systems

  2020cites this paper
• IMPROVING THE SHIFT-SCHEDULING PROBLEM USING NON-STATIONARY QUEUEING MODELS WITH LOCAL HEURISTIC AND GENETIC ALGORITHM

  2020cites this paper
• Many-Server Queues with Autoregressive Inputs

  2019cites this paper
• Evaluating the Performance of the Erlang Models for Call Centers

  2019cites this paper
• Many-Server Queues with Autoregressive Inputs

  2019cites this paper
• Many-Server Queues with Autoregressive Inputs

  2019cites this paper
• Statistical Theory Powering Data Science

  2019cites this paper
• Forecasting arrivals and occupancy levels in an emergency department

  2019cites this paper
• Needy boarding patients in emergency departments: An exploratory case study using discrete-event simulation

  2019cites this paper
• Many-Server Queues with Autoregressive Inputs

  2019cites this paper
• Minimizing the Maximum Expected Waiting Time in a Periodic Single-Server Queue with a Service-Rate Control

  2019cites this paper
• Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin-Whitt Heavy-Traffic Regime

  2019cites this paper
• Study on specialist outpatient matching appointment and the balance matching model

  2019cites this paper
• Many-Server Queues with Autoregressive Inputs

  2019cites this paper
• Statisticians Practicing Data Science

  2019cites this paper
• How to Staff When Customers Arrive in Batches

  2019cites this paper
• Staff optimization for time-dependent acute patient flow

  2019cites this paper
• DELAY GUARANTEE PLANNING OF CALL-BACK OPTIONS IN TIME-VARYING SERVICE SYSTEMS

  2018cites this paper
• Many-Server Queues with Autoregressive Inputs

  2018cites this paper
• Bayesian modeling of abandonments in ticket queues

  2018cites this paper
• Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers

  2018cites this paper
• Dynamic rate Erlang-A queues

  2018cites this paper
• Many-Server Queues with Autoregressive Inputs

  2018cites this paper
• Staffing and Scheduling to Differentiate Service in Time-Varying Multiclass Service Systems

  2018cites this paper
• Applying queueing theory to the study of emergency department operations: a survey and a discussion of comparable simulation studies

  2018influential citation
• Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection

  2018cites this paper
• Physician Staffing for Emergency Departments with Time-Varying Demand

  2018cites this paper
• Time-Varying Queues Ward Whitt

  2018influential citation
• Staffing to Stabilize the Tail Probability of Delay in Service Systems with Time-Varying Demand

  2018influential citation
• Stabilizing the virtual response time in single-server processor sharing queues with slowly time-varying arrival rates

  2018cites this paper
• Large deviations analysis for the $M/H_2/n + M$ queue in the Halfin-Whitt regime

  2018cites this paper
• Fluid models for call centers with delay announcement and retrials

  2018cites this paper
• Time-Varying Queues

  2018influential citation
• Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection

  2018cites this paper
• RESOURCE SCHEUDLING IN NON-STATIONARY SERVICE SYSTEMS

  2018cites this paper
• Cross-Disciplinary Temporary Teams in Health Care Organizations: The Role of Partner Variety and Shared Experience

  2018cites this paper
• Delay-Based Service Differentiation with Many Servers and Time-Varying Arrival Rates

  2018cites this paper
• Delay announcements for call centers with hyperexponential patience modeling

  2017cites this paper
• Many‐server loss models with non‐poisson time‐varying arrivals

  2017influential citation
• Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty

  2017cites this paper
• Randomized Dimension Reduction for Monte Carlo Simulations

  2017cites this paper
• Flexible Staffing for Call Centers with Non-stationary Arrival Rates

  2017cites this paper
• Online Supplement to Delay-Based Service Differentiation in a Many-Server Queue with Time-Varying Arrival Rates

  2017cites this paper
• Study on specialist outpatient matching appointment and the balance matching model

  2017cites this paper
• Time-Varying Queues Ward

  2017influential citation
• Stabilizing performance in a service system with time-varying arrivals and customer feedback

  2017influential citation
• Economies-of-scale in resource sharing systems: tutorial and partial review of the QED heavy-traffic regime

  2017cites this paper
• Essays on Retail Operations Management

  2017cites this paper
• New perspectives on the Erlang-A queue

  2017cites this paper
• A Two-Time-Scale Approach to Time-Varying Queues for Hospital Inpatient Flow Management

  2017cites this paper
• Sizing capacity levels in emergency medical services dispatch centers: Using the newsvendor approach

  2017cites this paper
• Fluid approximations and control of queues in emergency departments

  2017cites this paper
• Service capacity competition with peak arrivals and delay sensitive customers

  2017cites this paper
• APPROXIMATING AND STABILIZING DYNAMIC RATE JACKSON NETWORKS WITH ABANDONMENT

  2017cites this paper
• AN INFINITE SERVER QUEUEING MODEL WITH VARYING ARRIVAL AND DEPARTURES RATES FOR HEALTHCARE SYSTEM

  2017cites this paper
• Performance and Provisioning Analysis for the Dynamic Rate Erlang-A Queue

  2017cites this paper
• Discovering work prioritisation patterns from event logs

  2017cites this paper
• Design vs practice: How problematic call routing and rerouting restructures the call centre service system

  2016cites this paper
• Staffing and scheduling under nonstationary demand for service: A literature review

  2016influential citation
• Probability in the Engineering and Informational Sciences

  2016influential citation
• Performance Analysis of Time-Dependent Queueing Systems: Survey and Classification

  2016cites this paper
• Perturbation analysis of inhomogeneous finite Markov chains

  2016cites this paper
• Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective

  2016cites this paper
• Risk measures and their application to staffing nonstationary service systems

  2016cites this paper
• A branch-and-bound algorithm for shift scheduling with stochastic nonstationary demand

  2016cites this paper