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Turnover Intentions Among College Counselors in China: Examining Predictors and Their Mediating and Moderating Effects

Liangjing Zhong,Leiyun Zhang

Published 2024 in SAGE Open

ABSTRACT

The high attrition rate of college counselors in Chinese colleges has evolved into a social problem that is receiving an increasing amount of attention. The current study aims to investigate the link between organizational justice and organizational commitment on turnover intention and whether this effect is mediated by job satisfaction, drawing upon the framework of Social Exchange Theory. Meanwhile, whether the relationship between organizational justice and turnover intention is moderated by job embeddedness based on the Job Embeddedness Theory. Data gathered from 161 college counselors in China were analyzed using a structural equation model. The results showed significant relationship between organizational justice, organizational commitment, and turnover intention. Furthermore, job embeddedness plays a moderating role in the relationship between job embeddedness and turnover intention; specifically, the higher the degree of job embeddedness, the weaker the effect of organizational justice on turnover intention. Most importantly, it is confirmed that job satisfaction partially mediates the link between organizational justice, organizational commitment, and turnover intention. These outcomes contribute valuable new knowledge that can be employed to improve counselor retention in colleges. Meanwhile, the findings are examined in detail, and recommendations for future studies are provided. Plain Language Summary Purpose: This study aims to explore the influencing factors of college counselors’ TI in the context of China based on the Social Exchange Theory. Method: Data gathered from 161 college counselors in China were analyzed using a structural equation model. Conclusion: The results show that these variables significantly predict the TI of counselors. At the same time, logically speaking, the mediating role of JS and the moderating role of JE are also legitimate. According to the developed framework, this study provides suggestions for university management to decrease the TI of counselors and improve the stability of counselors. At the same time, it also makes up for the lack of research on the TIs of college counselors in China. It has certain theoretical and practical implications. Implications: Firstly, this study theoretically explains why the influence of OJ on the TI of counselors is affected by their JE. Secondly, this research contributes to a better understanding of what elements are involved in shaping TI. Limitation: Firstly, because this research is carried out exclusively in the setting of China, its applicability to the circumstances of other nations is likely to be restricted. Secondly, the factors that influence TI among college class teachers should be studied longitudinally. Thirdly, the current study consisted solely of quantitative measures. Fourthly, we discussed the moderating effect of JE on OJ and TI.

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