How and when authenticity relates to sales growth: Longitudinal field evidence from the retail customer journey

No abstract is available for this paper.

• Publication year

  2026

• Venue

  Journal of Retailing

• Publication date

  2026-02-01

• Fields of study

  Not labeled

• Identifiers
  DOI 10.1016/j.jretai.2026.01.006
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• An empirical investigation of forward-looking retailer performance using parking lot traffic data derived from satellite imagery

  2022cited by this paper
• Managing A Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters

  2021cited by this paper
• The Concept of Authenticity: What It Means to Consumers

  2021cited by this paper
• Consumer authenticity seeking: conceptualization, measurement, and contingent effects

  2021cited by this paper
• Disentangling the meanings of brand authenticity: The entity-referent correspondence framework of authenticity

  2020cited by this paper
• The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience

  2020cited by this paper
• The value relevance of timely information: The case of comparable store sales growth

  2019cited by this paper
• Authenticity

  2019cited by this paper
• The role of brand authenticity in developing brand trust

  2019cited by this paper
• The Psychology of Authenticity

  2019cited by this paper
• The effect of brand authenticity on consumer–brand relationships

  2019cited by this paper
• The Long Reach of Sponsorship: How Fan Isolation and Identification Jointly Shape Sponsorship Performance

  2018cited by this paper
• Building brand authenticity in fast-moving consumer goods via consumer perceptions of brand marketing communications

  2018cited by this paper
• Social Acceptance and Word of Mouth: How the Motive to Belong Leads to Divergent WOM with Strangers and Friends

  2017cited by this paper
• Selling Out: The Inauthenticity Discount in the Craft Beer Industry

  2017cited by this paper
• Refining the conceptualization of Brand Authenticity

  2017cited by this paper
• The Perils of Proclaiming an Authentic Organizational Identity

  2017cited by this paper
• Authenticity in branding – exploring antecedents and consequences of brand authenticity

  2017cited by this paper
• Enhancing Customer Engagement Through Consciousness

  2017cited by this paper
• An Essentialist Account of Authenticity

  2016cited by this paper
• Understanding Customer Experience Throughout the Customer Journey

  2016cited by this paper
• Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies

  2016cited by this paper
• What Makes a Human Brand Authentic? Identifying the Antecedents of Celebrity Authenticity

  2015cited by this paper
• Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

  2014cited by this paper
• Brand authenticity: model development and empirical testing

  2014cited by this paper
• Authenticity is Contagious: Brand Essence and the Original Source of Production

  2014cited by this paper
• Measuring Consumer-Based Brand Authenticity

  2014cited by this paper
• The effects of social- and self-motives on the intentions to share positive and negative word of mouth

  2013cited by this paper
• Brand authenticity: An integrative framework and measurement scale

  2013cited by this paper
• Growing Existing Customers’ Revenue Streams through Customer Referral Programs

  2013cited by this paper
• Identification with the retail organization and customer-perceived employee similarity: effects on customer spending.

  2012cited by this paper
• Cross-lagged associations between perceived external employability, job insecurity, and exhaustion: Testing gain and loss spirals according to the Conservation of Resources Theory: PERCEIVED EMPLOYABILITY, JOB INSECURITY, AND EXHAUSTION

  2012cited by this paper
• How to Align your Brand Stories with Your Products

  2012cited by this paper
• Effect of Traffic on Sales and Conversion Rates of Retail Stores

  2012cited by this paper
• On the value relevance of retailer advertising spending and same-store sales growth

  2012cited by this paper
• The Importance of Trust in Manager-Employee Relationships

  2012cited by this paper
• Referral Programs and Customer Value

  2011cited by this paper
• The Underdog Effect: The Marketing of Disadvantage and Determination through Brand Biography

  2011cited by this paper
• The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes

  2010cited by this paper
• Customer Experience Creation: Determinants, Dynamics and Management Strategies

  2009cited by this paper
• The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

  2008cited by this paper
• Projecting Authenticity Through Advertising: Consumer Judgments of Advertisers' Claims

  2008cited by this paper
• Predicting group-level outcome variables from variables measured at the individual level: a latent variable multilevel model.

  2007cited by this paper
• Emotional Branding and the Strategic Value of the Doppelgänger Brand Image

  2006cited by this paper
• The consumer quest for authenticity: The multiplicity of meanings within the MG subculture of consumption

  2006cited by this paper
• The evolution of brand choice

  2006cited by this paper
• Paradox and the Consumption of Authenticity through Reality Television

  2005cited by this paper
• Antecedents and consequences of customer-company identification: expanding the role of relationship marketing.

  2005cited by this paper
• In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings

  2004cited by this paper
• A single-item graphic scale for the measurement of organizational identification

  2004cited by this paper
• A Corporate Character Scale to Assess Employee and Customer Views of Organization Reputation

  2004cited by this paper
• When Good Brands Do Bad

  2004cited by this paper
• The Effect of Conceptual and Perceptual Fluency on Brand Evaluation

  2004cited by this paper
• The Social Identity Theory of Intergroup Behavior.

  2004cited by this paper
• Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning

  2003cited by this paper
• Authenticating acts and authoritative performances: questing for self and community

  2003cited by this paper
• Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies

  2003cited by this paper
• Party over policy: The dominating impact of group influence on political beliefs.

  2003cited by this paper
• The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty

  2001cited by this paper
• Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence

  2000cited by this paper
• Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization.

  2000cited by this paper
• Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives

  1999cited by this paper
• Brand Equity and Vertical Product Line Extent

  1998cited by this paper
• Consumers and Their Brands: Developing Relationship Theory in Consumer Research

  1998cited by this paper
• Retail sales force scheduling based on store traffic forecasting

  1998cited by this paper
• Understanding the Bond of Identification: An Investigation of its Correlates among Art Museum Members

  1995cited by this paper
• Going to Extremes: Managing Service Encounters and Assessing Provider Performance

  1995cited by this paper
• The Commitment-Trust Theory of Relationship Marketing

  1994cited by this paper
• Conceptualizing, Measuring, and Managing Customer-Based Brand Equity

  1993cited by this paper
• Alumni and their alma mater: A partial test of the reformulated model of organizational identification

  1992cited by this paper
• Psychological antecedents of conspicuous consumption

  1989cited by this paper
• Possessions and the Extended Self

  1988cited by this paper
• Dimensions of Consumer Expertise

  1987cited by this paper
• Symbolic Self-Completion, Attempted Influence, and Self-Deprecation

  1981cited by this paper

• No citing papers are available for this paper.