The impact of other customers on customer citizenship behavior

No abstract is available for this paper.

• Publication year

  2013

• Venue

  Psychology & Marketing

• Publication date

  2013-04-01

• Fields of study

  Business, Psychology

• Identifiers
  DOI 10.1002/MAR.20610
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• Customer value co-creation behavior: scale development and validation

  2013cited by this paper
• Leveraging customers’ multiple identities: identity synergy as a driver of organizational identification

  2012cited by this paper
• I know what you did: The effects of interpersonal deviance on bystanders.

  2011influential reference
• "There is such a thing as too many daughters, but not too many sons": A qualitative study of son preference and fetal sex selection among Indian immigrants in the United States.

  2011cited by this paper
• Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention

  2011cited by this paper
• Benefits and challenges of conducting multiple methods research in marketing

  2011cited by this paper
• Attributions and Outcomes of Customer Misbehavior

  2010cited by this paper
• Customer Reactions to Service Separation

  2010cited by this paper
• The influence of C2C communications in online brand communities on customer purchase behavior

  2010cited by this paper
• The Service Models of Frontline Employees

  2010cited by this paper
• Customer Engagement Behavior: Theoretical Foundations and Research Directions

  2010influential reference
• Energizing the Reseller's Sales Force: The Power of Brand Identification

  2010cited by this paper
• Resistance to Brand Switching when a Radically New Brand is Introduced: A Social Identity Theory Perspective

  2010cited by this paper
• The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

  2010cited by this paper
• Susceptibility to and impact of interpersonal influence in an investment context

  2009cited by this paper
• The use of partial least squares path modeling in international marketing

  2009cited by this paper
• Communal Service Delivery

  2009cited by this paper
• Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks

  2009cited by this paper
• Service worker role in encouraging customer organizational citizenship behaviors

  2009cited by this paper
• Positive Consumer Contagion: Responses to Attractive Others in a Retail Context

  2008cited by this paper
• If employees “go the extra mile,” do customers reciprocate with similar behavior?

  2008cited by this paper
• The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

  2008cited by this paper
• The effects of the researcher's physical attractiveness and gender on mail survey response

  2008cited by this paper
• Assimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management

  2007cited by this paper
• Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty

  2007cited by this paper
• When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

  2007cited by this paper
• Antecedents and purchase consequences of customer participation in small group brand communities

  2006cited by this paper
• Perceived support for mentoring: A multiple perspectives approach

  2006cited by this paper
• Emotional Branding and the Strategic Value of the Doppelgänger Brand Image

  2006cited by this paper
• Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

  2005influential reference
• Antecedents and consequences of customer-company identification: expanding the role of relationship marketing.

  2005cited by this paper
• Shopping with friends and teens' susceptibility to peer influence

  2004cited by this paper
• Does one good turn deserve another? coworker influences on employee citizenship

  2003cited by this paper
• The Consequences of Dysfunctional Customer Behavior

  2003cited by this paper
• Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies

  2003influential reference
• Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects

  2003cited by this paper
• A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic - Mail Emotion/Adoption Study

  2003cited by this paper
• Common method biases in behavioral research: a critical review of the literature and recommended remedies.

  2003cited by this paper
• Organizational citizenship behavior and workplace deviance: the role of affect and cognitions.

  2002cited by this paper
• The development of a scale to measure perceived corporate credibility

  2001cited by this paper
• Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations

  2000cited by this paper
• Fundamental changes in marketing organization: The movement toward a customer-focused organizational structure

  2000cited by this paper
• From recipient to contributor: examining customer roles and experienced outcomes

  2000cited by this paper
• The loyalty ripple effect

  1999cited by this paper
• Self‐categorisation, commitment to the group and group self‐esteem as related but distinct aspects of social identity

  1999cited by this paper
• The loyalty ripple effect Appreciating the full value of customers

  1999cited by this paper
• If looks could sell: Moderation and mediation of the attractiveness effect on salesperson performance

  1999cited by this paper
• Monkey See, Monkey Do: The Influence of Work Groups on the Antisocial Behavior of Employees

  1998cited by this paper
• Marketing Organization: An Integrative Framework of Dimensions and Determinants

  1998cited by this paper
• Source expertise versus experience effects in hospital advertising.

  1998influential reference
• Customer voluntary performance: Customers as partners in service delivery

  1997influential reference
• The impact of other customers on service experiences: A critical incident examination of “getting along”

  1997cited by this paper
• A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and Voice Mail Emotion/Adoption Study

  1996cited by this paper
• The outcome set of relationship marketing in consumer markets

  1995cited by this paper
• The role of dispositional and situational antecedents in prosocial organizational behavior: An exami

  1994cited by this paper
• The Influence of Familial and Peer-Based Reference Groups on Consumer Decisions

  1992cited by this paper
• Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors

  1991cited by this paper
• Construction and Validation of a Scale to Measure Celebrity Endorsers' Perceived Expertise, Trustworthiness, and Attractiveness

  1990influential reference
• Self-Attention and Behavior: A Review and Theoretical Update

  1990cited by this paper
• Evaluating service encounters: The effects of physical surroundings and employee responses.

  1990cited by this paper
• Market Orientation: The Construct, Research Propositions, and Managerial Implications

  1990cited by this paper
• Who Is the Celebrity Endorser? Cultural Foundations of the Endorsement Process

  1989cited by this paper
• Measurement of Consumer Susceptibility to Interpersonal Influence

  1989cited by this paper
• The long interview

  1988influential reference
• On the evaluation of structural equation models

  1988cited by this paper
• Toward Enhancing Research with the Social Information Processing Approach to Job Design

  1982cited by this paper
• Reference Group Influence on Product and Brand Purchase Decisions

  1982cited by this paper
• A social information processing approach to job attitudes and task design.

  1978cited by this paper
• The Persuasive Effect of Source Credibility: Tests of Cognitive Response

  1978cited by this paper
• Students and Housewives: Differences in Susceptibility to Reference Group Influence

  1977cited by this paper
• An attribution analysis of the effect of communicator characteristics on opinion change: The case of communicator attractiveness.

  1975cited by this paper
• A study of normative and informational social influences upon individual judgement.

  1955cited by this paper

• Circular aquaculture: Unpacking views from farm to fork

  2026cites this paper
• The role of social comparison and self-enhancement on consumer-to-consumer helping behavior in online communities

  2026cites this paper
• Unlocking co-creation in travel: How generative AI sparks Aha Moments and the behavioral outcome

  2026cites this paper
• Enhancing perceived legitimacy to increase VR museum revisits: Based on the DAST framework

  2026cites this paper
• Breaking the chain of contagion: Governing customer-to-customer misbehavior in tourism services

  2026cites this paper
• Unlocking the path to green customer citizenship behaviour: interplay of values, attitude, and green brand equity

  2025cites this paper
• The Role of Gastronomic Regret Experience in Tourists' Revisit Intentions: A Study of Loss Aversion and Autobiographical Memory

  2025cites this paper
• Peer Interactions in Self-Service Contexts: Comfort, Trust and Competence as Drivers of Post-Help Customer Citizenship Behaviours

  2025cites this paper
• Can esports help with hospitality marketing for Generation Z? The interaction of esports, novelty seeking, and subjective knowledge

  2025cites this paper
• Motivating social media sharing of food user-generated content on Instagram: how incentives drive social commerce

  2025cites this paper
• Does perceived biodiversity affect tourist citizenship behavioral intentions in wildlife tourism destinations? A perspective of awe and psychological ownership

  2025cites this paper
• The effect of green hotel practices on green customer citizenship behavior: Exploring the roles of customer trust and identification

  2025cites this paper
• Connecting with authenticity: Exploring the mediating and moderating mechanisms between employee authenticity and customer citizenship behaviors

  2025cites this paper
• Human–robot collaboration in restaurant kitchens: how collaborative chefs foster consumers’ willingness to pay a premium

  2025influential citation
• The impact of customer perceived innovativeness on customer happiness and revisit intention through customer value co-creation behaviors in quick-service restaurants

  2025cites this paper
• Igniting creativity through travel: The roles of interest, cognitive flexibility, and destination information presentation style

  2025cites this paper
• The Role of Organizational Agility and Customer Participation in Enhancing Company Performance during Digital Transformation

  2025cites this paper
• The Impacts of Ethical Action on Repurchase Intention Mediated By Customer Satisfaction on Online Business

  2025cites this paper
• Decoding customer satisfaction in Michelin Green Star restaurants: BERTopic modelling and sentiment analysis

  2025cites this paper
• The Effect of Customer Citizenship Behavior and Customer Entitlement

  2024influential citation
• Service Oikos as a complex self-perpetuating system: a bibliometric study of service ecosystems

  2024cites this paper
• Marka Güveni ve Müşteri Vatandaşlık Davranışı Arasındaki İlişki: Hizmet Telafisinin Düzenleyici Etkisi

  2024cites this paper
• How does spatial distance to travel companions transform to temporal distance in travel purchase decisions?

  2024cites this paper
• Effect of Customer Rewards and Incentives on Organizational Performance in Some Selected Publishing Companies in South-Western Nigeria

  2024cites this paper
• Tourist socialization process in tourism activity decision-making: The moderation of scarcity appeals

  2024cites this paper
• When do customers become your trusted allies: Unveiling pathways for enhanced citizenship in family-owned hotels

  2024cites this paper
• Environmental corporate social responsibility initiatives and green customer citizenship behavior in tourism industry: the mediating roles of green trust, customer-company identification and green corporate image

  2024cites this paper
• How other customers influence customer citizenship behavior in theme parks: The role of customer-customer rapport

  2024cites this paper
• Can gamified e-service quality improve customer value co-creation and relationship quality in e-retailing?

  2024cites this paper
• Unveiling the Impact of Interpersonal Interactions on Brand Love: Insights from a Dual-Path Framework

  2024cites this paper
• The Manta mystique: Destination image and its effect on tourist citizenship behavior and willingness to sacrifice

  2024cites this paper
• How Nano-Influencers Citizenship Behavior Affect Their Stickiness to the Social Commerce Platform? The Roles of Perceived Value

  2024cites this paper
• Exploring the impact of legitimacy on the competitiveness of international firms

  2024cites this paper
• Humans Vs. Service Robots as Social Actors in Persuasion Settings

  2024cites this paper
• The impact of influencers' multi-SNS use on followers’ behavioral intentions: An integration of cue consistency theory and social identity theory

  2023cites this paper
• How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective

  2023cites this paper
• The impact of value co-creation on consumer citizenship behavior: Based on consumer perspective

  2023cites this paper
• Frustration and Anger Mitigation After Service Failure: The Effect of Other Consumer’s Explanation and Employee’s Explanation on Frustration and Anger After the Service Failure

  2023cites this paper
• MÜŞTERİ VATANDAŞLIK DAVRANIŞI ÜZERİNE BİR LİTERATÜR İNCELEMESİ

  2023cites this paper
• Exploring the role of green animation advertising influencing green brand love and green customer citizenship behavior

  2023cites this paper
• The ‘magic of filter’ effect: Examining value co-destruction of social media photos in destination marketing

  2023cites this paper
• The Effect of Service Quality on Patient Citizenship Behaviors: Evidence from the Health Sector

  2023influential citation
• Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes

  2023cites this paper
• How do Tourism Souvenir Purchasing Channels Impact Tourists’ Intention to Purchase? The Moderating Role of Souvenir Authenticity

  2023cites this paper
• Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan

  2023cites this paper
• Negative tourism rumors towards user online citizenship behavior: the differential influence of correction sources

  2023cites this paper
• Enabling consumer reciprocity through voucher campaigns

  2023cites this paper
• User circularity practices: Adopting a user stewardship perspective for a circular economy

  2023cites this paper
• Effects of Residents’ Empowerment on Citizenship Behavior and Support for Convention Development: Moderation of Innovativeness

  2023cites this paper
• Exploring Customer Citizenship Behavior in Social Commerce From the Parasocial Perspective

  2023cites this paper
• Rise through coping with service failures in tourism

  2023cites this paper
• The Impact of Customer Perceived Justice on Target-Based Customer Citizenship Behaviors: The Mediating Effects of Customer Trust and Affective Commitment

  2023cites this paper
• Exploring Customer Citizenship Behavior Through Customer–Organization Identification

  2023cites this paper
• Does tourism mental fatigue inhibit tourist citizenship behavior? The role of psychological contract breach and boundary conditions

  2023cites this paper
• Virtual agents that flatter you: Moderating effects of self‐esteem and customization target in e‐customization services

  2023cites this paper
• Impact of CSR on Customer Citizenship Behavior: Mediating the Role of Customer Engagement

  2023cites this paper
• The Influence of Perceived Value of Online Game Users on their Participation in Value Co-creation Behavior

  2023cites this paper
• A roadmap focused on customer citizenship behavior for fast-food restaurants during COVID-19

  2023cites this paper
• Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It

  2023cites this paper
• Exploring the Mediating Role of Customer-Company Identification: The Association Between Perceived Corporate Social Responsibility and Customer Citizenship Behavior

  2023cites this paper
• In-group favoritism or black sheep effect? The moderating role of norm strength on destination residents’ responses towards deviant behaviors

  2023cites this paper
• Young consumers' green marketing orientation: role of customer citizenship behaviour in determining real estate purchase intention in India

  2023cites this paper
• Diffusion of moral behavior on a collaborative consumption platform: Dual mechanisms of deindividuation and self-presentation

  2023influential citation
• Social influence research in consumer behavior: What we learned and what we need to learn? – A hybrid systematic literature review

  2023cites this paper
• The Role of Shopping Values, Cognitive and Affective Evaluations on the Relationship between Store Environment and Store Patronage Intention: A Future Research Agenda

  2023cites this paper
• The influence of tourists' monetary and temporal sunk costs on destination trust and visit intention

  2022influential citation
• When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services

  2022cites this paper
• Compensatory travel in the post COVID-19 pandemic era: How does boredom stimulate intentions?

  2022cites this paper
• Youth’ Co-Creation Behavior in Casual Dining Restaurants in Bandung City, Indonesia

  2022influential citation
• A win‐win way for corporate and stakeholders to achieve sustainable development: Corporate social responsibility value co‐creation scale development and validation

  2022cites this paper
• The Impact of Customer Perceived Support on Target-Based Customer Citizenship Behaviors: The Mediating Effects of Brand Reputation and Satisfaction

  2022cites this paper
• Antecedents and consequences of value co-creation in online shopping

  2022cites this paper
• Baseball Fans’ Evaluations of Robot Umpire: The Perspective of Human-Robot Interaction

  2022cites this paper
• How does social support influence tourist-oriented citizenship behavior? A self-determination theory perspective

  2022cites this paper
• What Makes a Customer Brand Citizen in Restaurant Industry

  2022cites this paper
• Corporate social responsibility and customer-citizenship behaviors: the role of customer–company identification

  2022cites this paper
• Impact of Luxury Hotel Customer Experience on Brand Love and Customer Citizenship Behavior

  2022cites this paper
• The effects of crowding and service climate on the perception of the Experiential value of consumption in self-service restaurants

  2022influential citation
• Other customers' service failure and recovery encounters: a qualitative exploration

  2022cites this paper
• Does seeing deviant other-tourist behavior matter? The moderating role of travel companions

  2022cites this paper
• How do popularity cues drive impulse purchase in live streaming commerce? The moderating role of perceived power

  2022cites this paper
• Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation

  2022cites this paper
• Mobile banking service quality and customer value co-creation intention: a moderated mediated model

  2022cites this paper
• “Net” value co-creation: The effect of interactions on consumer citizenship behavior in online travel communities

  2022cites this paper
• Obese customers’ fitness goal disclosure on social media: exploring weight-loss image sharing on emotions and healthy lifestyle aspirations

  2022cites this paper
• The pandemic’s effects on customer-to-customer engagement in hospitality consumption: A multi-country investigation

  2022cites this paper
• Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies

  2022cites this paper
• The Impact of Service Quality on Corporate Social Responsibility and Customer Citizenship Behavior in Telecommunication Companies

  2022cites this paper
• Linking Customer Justice Perception, Customer Support Perception, and Customer Citizenship Behavior to Corporate Reputation: Evidence from the Airline Industry

  2022cites this paper
• How does experienced compassion influence community citizenship behaviour? The roles of psychological contracts and regulatory focus

  2022cites this paper
• Positive and negative switching barriers: promoting hotel customer citizenship behaviour through brand attachment

  2022cites this paper
• Treat for affection? Customers’ differentiated responses to pro-customer deviance

  2022cites this paper
• The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

  2021cites this paper
• The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications

  2021cites this paper
• Modelling Customer Engagement Behaviour in Smart Retailing: Modelling Customer Engagement Behaviour

  2021cites this paper
• From a Literature Review to a Conceptual Framework for Customer-To-Customer Value Co-Creation

  2021cites this paper
• Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

  2021cites this paper
• A Systematic Study of New Age Consumer Engagement and Exploration for Digital Entertainment for Over-the-Top Platforms in Various Digital Media

  2021cites this paper
• CONSUMER WELL-BEING: PERAN BRAND AUTHENTICITY DAN DAMPAKNYA TERHADAP CONSUMER CITIZENSHIP BEHAVIOR

  2021cites this paper
• Understanding tourist citizenship behavior at the destination level

  2021cites this paper