A first look at online reputation on Airbnb, where every stay is above average

No abstract is available for this paper.

• Publication year

  2015

• Venue

  Marketing letters

• Publication date

  2015-01-28

• Fields of study

  Business, Engineering

• Identifiers
  DOI 10.1007/s11002-020-09546-4
• External record

  Open on Semantic Scholar

• Source metadata

  Semantic Scholar

• No claims are published for this paper.

• No concepts are published for this paper.

• The Market for Fake Reviews

  2020cited by this paper
• Reciprocity in Two-sided Reputation Systems: Evidence from an Experiment on Airbnb

  2019influential reference
• You get what you give: theory and evidence of reciprocity in the sharing economy

  2018cited by this paper
• Advertising Strategy in the Presence of Reviews: An Empirical Analysis

  2018cited by this paper
• The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry

  2017cited by this paper
• Quality Externalities on Platforms: The Case of Airbnb ∗

  2017cited by this paper
• Reviews, Reputation, and Revenue: The Case of Yelp.Com

  2016cited by this paper
• Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

  2016cited by this paper
• Recommender Systems Handbook

  2015cited by this paper
• The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment

  2015cited by this paper
• Differentiation with User-Generated Content

  2015cited by this paper
• Bias and Reciprocity in Online Reviews: Evidence From Field Experiments on Airbnb

  2015cited by this paper
• Social Influence Bias : A Randomized Experiment

  2014cited by this paper
• Promotional Reviews: An Empirical Investigation of Online Review Manipulation

  2014cited by this paper
• Social Influence Bias: A Randomized Experiment

  2013cited by this paper
• Ineffiient Hiring in Entry-Level Labor Markets

  2012cited by this paper
• Evaluating Recommendation Systems

  2011cited by this paper
• The Dynamics of Seller Reputation: Evidence from Ebay

  2010cited by this paper
• Visualizing differences in web search algorithms using the expected weighted hoeffding distance

  2010cited by this paper
• Recommender Systems Handbook

  2010cited by this paper
• Engineering Trust - Reciprocity in the Production of Reputation Information

  2009cited by this paper
• Overcoming the J-shaped distribution of product reviews

  2009cited by this paper
• The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias

  2008cited by this paper
• Self-Selection and Information Role of Online Product Reviews

  2008cited by this paper
• Experimental Study of Inequality and Unpredictability in an Artificial Cultural Market

  2006cited by this paper
• The Effect of Word of Mouth on Sales: Online Book Reviews

  2006cited by this paper

• Enhancing sustainable development in the tourism sharing economy: value co-creation in the service ecosystem

  2026cites this paper
• Work for stay: Balancing reciprocity in accommodation

  2026cites this paper
• Addressing spillover dynamics: an actionable framework for tackling brand free-riding on P2P service platforms

  2026cites this paper
• Decoding Airbnb location strategy for remote hosts: A location theory approach

  2026cites this paper
• Does Sustainability Pay in Tourism? Market Segmentation and Green Premiums in the Restaurant Industry

  2026cites this paper
• Spatial transfer from urban to rural areas? Characteristics and evolutionary drivers of urban–rural spatiotemporal clusters of peer-to-peer accommodation

  2026cites this paper
• The effects of favorable review solicitations on repurchase decisions: a field experiment on an e-commerce platform

  2026cites this paper
• Changing the narrative: introducing the CARE framework for salesperson well-being

  2026cites this paper
• Exploring Features, Customer Emotions, and Evaluations of Airbnb Online Experiences: A Framework for Virtual Tourism Experiences

  2025cites this paper
• Customer emotion detection and analytics in hotel and tourism services using multi-label classificational models based on ensemble learning

  2025cites this paper
• The overlooked and hidden consequences of inequitable reviews in home-sharing services

  2025cites this paper
• Intrinsic motivations among Airbnb and CouchSurfing hosts from the perspective of millennial guests in Lima–Peru

  2025cites this paper
• Platforms empower: Mining online reviews for supporting consumers decisions

  2025cites this paper
• Sponsored search and organic listings in online food delivery platforms: The role of keyword categories

  2025cites this paper
• The Politics of Platform Technologies: A Critical Conceptualization of the Platform and Sharing Economy

  2025cites this paper
• Right on cue? Category‐switching in online marketplaces

  2025cites this paper
• Sellers’ behavior and online rating bias: A sentiment analysis on airbnb reviews

  2025cites this paper
• The effect of information representation format on decision-making in the sharing economy

  2025influential citation
• Mixed Signals: The Effects of Online Rating Discrepancy on User Trust

  2025cites this paper
• Expertise, accuracy, and reputation inflation in the wine market: Evidence from Vivino ratings

  2025influential citation
• Lost in the stars: Making sense of information compression in ratings

  2025cites this paper
• Determinants of the Price of Airbnb Accommodations Through a Weighted Spatial Regression Model: A Case of the Autonomous City of Buenos Aires

  2025cites this paper
• Does Destination Personality Influence Tourists’ Emotion and Intention? A Study Based on UGC and Spatial Sentiment Analysis

  2025cites this paper
• From host's descriptions to guests' reviews: Semantic similarities

  2025cites this paper
• The Platform Matters: Selection and Measurement Bias in Online Reviews

  2025cites this paper
• How agency alliances with complementors moderate quality assurance, product originality, and success in platform ecosystems

  2025cites this paper
• Navigating remote host management and strategic information disclosure in Airbnb: A dual-theory perspective

  2025cites this paper
• Perceptual mapping and key factors influencing hotel choices: A web mining approach to Booking.com reviews

  2025cites this paper
• The coherent two-phased process from sold online to redemption offline on an online daily-deal platform

  2025cites this paper
• Sentiment Analysis of Airbnb Reviews: Exploring Their Impact on Acceptance Rates and Pricing Across Multiple U.S. Regions

  2025cites this paper
• Corporate digital (ir)responsibility in the sharing economy: mobilizing the VBA framework

  2025cites this paper
• Creating a memorable home experience in Airbnb houses: Istanbul Cihangir area

  2025cites this paper
• How Do Reviews Impact Airbnb’s Prices? A Hedonic Approach

  2025cites this paper
• Innovation reputation and market capitalization: the moderations of firm size, industry, and asset efficiency

  2025cites this paper
• Exploring blockchain’s role in enhancing marketing strategies within the sharing economy

  2025cites this paper
• How Airbnb guest experiences differ by accommodation type: a lexicon-based sentiment analysis of Airbnb reviews

  2025cites this paper
• Too much trust? When more signals do not help in digital marketplaces

  2025cites this paper
• The Evolution of Trust under Institutional Moral Hazard

  2025cites this paper
• Diminishing or increasing? Exploring the impact of online movie reviews on consumer demand within and across two sequential release stages

  2025influential citation
• Do word-of-mouth-based conversational AI recommendations enhance tourism consumers’ acceptance? The moderating role of transparency

  2025cites this paper
• PERAN PERSEPSI OTENTISITAS, PERSEPSI NILAI, PERSEPSI RISIKO DAN KEPUASAN KONSUMEN TERHADAP NIAT PEMBELIAN KEMBALI PADA AIRBNB DAN HOTEL DI BALI

  2025cites this paper
• Market Design Choices, Racial Discrimination, and Equitable Microentrepreneurship in Digital Marketplaces

  2025cites this paper
• Distrust Spillover in Sharing Accommodation: Evidence From Airbnb in Beijing

  2025cites this paper
• The dynamics of place ratings: platforms, effects, and their discontents

  2025influential citation
• A systematic investigation of why P2P services are rated higher than traditional services

  2025cites this paper
• « Faire les bonnes choses » ou « bien faire les choses » ? Un modèle intégrateur de la performance et de ses déterminants au sein de l’économie collaborative

  2025cites this paper
• Solo Travellers in Social Media: TripAdvisor Forum Analysis

  2025cites this paper
• Social Learning and Strategic Pricing with Rating Systems

  2025cites this paper
• THE IMPACT OF SHARING ECONOMY (AIRBNB) ON HIGH-RISE NEIGHBOURHOODS BASED ON STRA GUIDELINES: URBAN PLANNERS’ PERSPECTIVE

  2025cites this paper
• Airbnb amenities: Quantifying their contribution to the guest experience

  2025cites this paper
• From grassroots cultural movements to institutionalized urban regeneration projects: The cases of La Friche la Belle de Mai (Marseille) and Piccolo America (Rome)

  2025cites this paper
• Welfare Effects of Self-Preferencing by a Platform: Empirical Evidence from Airbnb

  2025influential citation
• Active Empathic Listening and Its Influence on Hosting Performance: A Host’s Perspective on Airbnb

  2025cites this paper
• Trust and power in Airbnb’s digital rating and reputation system

  2025cites this paper
• Sharing inequalities: Racial discrimination in review acquisition on Airbnb

  2024cites this paper
• Toward Establishing a Tourism Data Space: Innovative Geo-Dashboard Development for Tourism Research and Management

  2024cites this paper
• How Platform Exchange and Safeguards Matter: The Case of Sexual Risk in Airbnb and Couchsurfing

  2024cites this paper
• P2P Platform Performances in Global Crisis: The Role of Hypothetical, Social Distance, and Host Characteristics

  2024cites this paper
• A true friend or frenemy?: Cross-platform effects on online reviews in the sharing economy

  2024cites this paper
• Comprehensive examination of online reviews divergence over time and platform types

  2024cites this paper
• The power of visual representations and the growing aestheticization of food. An interdisciplinary analysis of Airbnb visual content in Siena

  2024cites this paper
• The more the merrier? Disciplinary actions against malpractice

  2024cites this paper
• Professionalisation and performance of Airbnb hosts in rural regions

  2024cites this paper
• Uncovering Digital Platforms’ Ethics and Politics: The Case of Airbnb

  2024cites this paper
• User-Centric Evaluation of EHR Software through NLP-driven Investigation: Implications for Product Development and User Experience

  2024cites this paper
• Picky Eaters Make for Better Raters

  2024influential citation
• Virtue Signaling in the Sharing Economy: The Effect of Airbnb Entrepreneurs’ Virtue Language on Airbnb Price Premiums

  2024cites this paper
• Fake It Till You Make It—A Statistical Assessment of the Proportion of Fake Reviews in Closed Reputation Systems

  2024influential citation
• One Size Fits All? Informational Accessibility and Inclusivity in Online Platforms

  2024influential citation
• Understanding the influence of a host's guest perceptions on sharing intention on the airbnb platform: A signaling theory perspective

  2024cites this paper
• Impact of Airbnb on the hotel industry in Japan

  2024cites this paper
• Quantification of evaluations

  2024cites this paper
• Machine Learning-based Categorization of Airbnb Listings in NYC

  2024cites this paper
• Complex tapestry of eBooking determinants: a moderation analysis of short-term rental

  2024cites this paper
• Exploring Client Preferences for Psychological Counselors in a Chinese Online Health Community: Longitudinal Study

  2024cites this paper
• Effects of a platform’s market exit accompanying UGC transfer on its’ competitor: Evidence from a natural experiment

  2024cites this paper
• Unexpected urban comparisons: Airbnb-ization in Cape Town, South Africa, and Broward County's coastal cities, Florida, United States

  2024cites this paper
• Exploring Post-Experience Evaluation of Gastronomy Tourism Experiences Through Airbnb

  2024cites this paper
• The Price of Short-Term Housing: A Study of Airbnb on 26 Regions in the United States

  2024cites this paper
• Rating Anticipation and Strategic Downward Selection in Consumer‐Generated Rating Systems: Evidence from a Peer‐to‐Peer Platform Market

  2024cites this paper
• Platform-level consequences of performance-based commission for service providers: Evidence from ridesharing

  2024cites this paper
• Regulating the sharing economy: The effects of day caps on short- and long-term rental markets and stakeholder outcomes

  2024cites this paper
• Inflated positivity: The influence of the two-way review system on consumer ratings in the sharing economy

  2024cites this paper
• Gauging Airbnb review sentiments and critical key-topics by small area estimation

  2024cites this paper
• How Ratings Shape the Supply on Sharing Economy Platforms: A Longitudinal Cohort Study on Listing Survival on Airbnb

  2024influential citation
• Detecting Driving Factors from Spatial Spectrums Perspective: A Multilevel Analysis of Homestay Industry in Heterogeneous Heritage Destinations

  2024cites this paper
• Exploring the role of the service provider in sharing economy services

  2024cites this paper
• The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms

  2024cites this paper
• Noisy signals: Does rating volatility depend on the length of the consumption span?

  2024cites this paper
• Transitivity and Appraisal Systems of the Online Reviews on Madura Religious Tourism Destinations

  2024cites this paper
• Fighting bias with bias: How same-race endorsements reduce racial discrimination on Airbnb

  2023cites this paper
• Digital innovation: An essence for Industry 4.0

  2023cites this paper
• Shared Accommodation Services in the Sharing Economy: Understanding the Effects of Psychological Distance on Booking Behavior

  2023cites this paper
• What do Airbnb Users Care About Before, During and After the COVID-19? An Analysis of Online Reviews

  2023cites this paper
• Die Relevanz von Online-Bewertungen

  2023cites this paper
• When Information is Missing: Booking Decisions in Peer-To-Peer Accommodation

  2023cites this paper
• The role of user-generated content in tourism decision-making: an exemplary study of Andalusia, Spain

  2023cites this paper
• First vs. Lasting Impressions: How Cognitive and Affective Trust Cues Coordinate Match-Making in Online Sharing Platforms

  2023cites this paper
• 15 years of Airbnb's authenticity that influenced activity participation: a systematic literature review

  2023cites this paper
• The Emergence of Virtual Experiences in the Sharing Economy

  2023cites this paper